Customer Ratings & Reviews

Awesome! We are glad to hear that you like your new Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go.Thank you for trusting Sony, gr8sai! -Vincent

Hello, Jafo! Thank you so much for this awesome review! Glad to hear that you're happy and satisfied with the headphones. Thanks for choosing Sony! - Romeo

Hi Christyk, Thanks for taking the time to review the WF-1000XM3. We regret to hear that you are having issues with your wireless headphones. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. We value your input regarding the support for pairing the headphones with multiple devices and appreciate the feedback. We will take note of your inputs in the improvements to our product. Good to know that you like the sound quality and call quality of the headphones. Thanks for sharing your feedback and for choosing Sony. -Jess

Hi JLBeatsFan,

We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. To obtain the best fit and prevent the headsets from falling out, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. please refer to this link for your reference: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html Regards, Sam

Hi TCLBUYER, It's good to hear that you like your new Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. You can adjust the volume of the headphones using the Sony | Headphones Connect app and the connected Bluetooth device to your preferred volume. We value your input and appreciate your feedback. Thank you for choosing Sony! -Vincent

Hello, Odom!

I sincerely regret that you're not happy and satisfied with our WF1000XM3. We will surely take note of your feedback and use it for the improvement of our products. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4

If this does not help, please email us at [email protected] with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

Hi Shaundela, We are happy to hear that you like the sound quality and noise canceling feature of your Sony wireless headphones. If you are having an issue with the Bluetooth connection, please ensure that the firmware of your unit is updated. You can set the priority of these headphones to either sound quality or stable connection. The "Stable connection" can improve the usable distance of the WF-1000XM3s. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Thank you for choosing Sony! -Vincent

Hi Mvalent, We regret to hear that you're having an issue with the headphones. We apologize for the inconvenience. The WF-1000XM3 headphones deliver clearer voice quality and you can take calls using either, or both, of the earbuds. For a better experience, you may update the headphones to the latest version. You can check the link below to isolate this issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00231110?model=WF-1000XM3&category=wireless-headphones-bluetooth-headphones

We're glad to hear your feedback with the WF-1000XM3 Wireless Noise-Canceling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony. Jay

Hello Erika, We are sorry that the headphones had to be returned because they are too heavy for you. Despite the issue, we are glad to hear that you like the noise canceling feature of the headphones. We hope you will consider Sony again in a future purchase. Thank you. Vincent

Hi Buyersremorse,

While we're glad that you like the great audio quality, we're sorry to hear you are experiencing Bluetooth connection issues with the headphones and the left earbud does not charge properly. We’d love to help you troubleshoot your problem. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming.

The communication between the devices will be poor if there is an obstruction between the unit and the connected device. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” and see if it resolves the problem.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html

Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads

If the left earbud does not charge properly, wipe the charging terminals on the headset and charging case with a dry soft cloth (such as those used for eyeglasses).

If you need technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Trinicas, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our our industry-leading, noise-canceling Truly Wireless headphones. We are glad that you like the features as well as its easy to pair, noise canceling, and sound quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review. Thank you so much for choosing Sony! -Jess

Hi Grant, It's nice to hear that you like the sound quality of your new Sony wireless headphones. Please make sure to update the firmware to resolve any software-related issues and improve the quality of your headphones. The update also improves the call quality and general performance of your unit.

If you are still having the same issue, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Koreanthunda,

Thank you for sharing your experience so far using your new WF-1000XM3 headphones. We regret to learn you're experiencing some issues on your WF-1000XM3 with the battery life and noise canceling doesn't work well. The noise-cancelling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely cancelled. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.

For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most. (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html).

Thank you for your feedback! -Jess

Hi Dwightmp, We're thrilled to hear that your sister is enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin

Hi Jody, That's amazing! We're thrilled to know you are very satisfied with your purchase and you like the incredible audio quality making them feel like you're on a beach at night hearing waves wash in. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi nickitast, We are thrilled that you now have the best wireless headphones for you. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent

Hi, Launchpad!

We’re sorry to hear you did not have a great experience. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam