Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony In-ear Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the Sony In-Ear Headphones on their maiden airplane flight and they were amazing. They cancelled most of the plane engine noise, and all of the passenger conversation. And I got them $50. off the regular price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harborbums, That's good to hear. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Snug fit, but not uncomfortable. Easy to use, though only seem to be able to connect to phones/tablets. I want to use them with computer. Battery life is amazing. Had them over a month and with daily use, have only recharged about 3 times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyleburdie, We are happy that you like some of the features of your new Sony wireless headphones. Your WF1000XM3 headphones can be connected to computers that support the A2DP Bluetooth profile. Make sure to download and update the firmware of the headphones. To get the most out of your WF-1000XM3 headphones, download the Sony - Headphones Connect app. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. This will also give you access to the latest firmware for your headphones. Thank you for choosing Sony! -Vincent
- Cons mentioned:Fit
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always makes great stuff. Easy to set up and pair with any device, I enjoy the app that changes settings whether you are moving or sitting still. The only issue is making sure it stays in the ear, but there are different ear inserts.
I would recommend this to a friend - Pros mentioned:Sound quality
Best wireless earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she absolutely loves these! The different settings allows her to choose completely blocking out sounds or being able to hear her surroundings. Comfortable wear with different buds too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LRojas,
You made the right choice! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Comfortable fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fully charge fast and very light weight you just cant exercise wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DaMook!
That's great! We're thrilled that you're satisfied with your purchase. Thank you for choosing Sony!
-Sam
- Pros mentioned:Sound quality
Great In-Ear Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headphones for my daughters birthday. She was very impressed with the sound quality and noise cancelling ability. It is far better than the airpods that I bought her earlier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maaps, That's wonderful! We're delighted to hear your purchase went well and your daughter is enjoying the incredible audio quality and noise cancellation of her new WF-1000XM3 wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Better then Apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding. Fits and stays in place in the ear. Only detractor is the noise cancelling feature which works well in standard environments but doesn't adapt well in louder environments like mowing. I still give them a 5 though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donovan, Awesome! Thank you for sharing your detailed review of your WF-1000XM3! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Good to know you like its sound quality and comfort. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We sincerely regret your experience with our product. We will surely take note of your feedback to improve our products and services.
For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
Thanks for choosing Sony!
Regards,
Jess
- Pros mentioned:Sound quality
Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. Sound quality is very good. Recommended.
I would recommend this to a friend - Pros mentioned:Sound quality
Good, some limitations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound. Wish you could control the volume from the earbuds.
I would recommend this to a friend - Cons mentioned:Fit
great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds sound great, but for me they did not quit fit my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Catar,
We appreciate you like how great the sound quality of these headphones are. We're sorry you're having a comfort issue when wearing the unit. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Comfort
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves them. She falls asleep with them all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MLTT84, We are glad to hear that your wife loves her Sony wireless noise canceling headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for trying Sony! -Vincent
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, sound quality is fair good easy to connect to my phone
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Uncomfortable, constantly falling out, overrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these but I couldn't wait to take them out of my ear after trying them on all day. The second I put them on I knew these weren't the ones. Immediately I felt how loose and uncomfortable they were. Not once did it ever feel secure in my ear and by the end of the day my entire ear canal was throbbing with pain. I tried every single tip and not one of them worked. I am so, so disappointed in this product. I spent months researching into all the different types of earphones and zeroed in on these as they fit everything I needed: great sound, wireless, and stylish to look at. Sony really flubbed this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, We are sorry to hear that. This is definitely not the experience we like you to have. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life
Loved them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great sound great battery life. Just realized I don’t like ear buds tbh took them back but recommend them highly. I got the over ear WH-1000XM4 love both of them needed the over ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AFvet1988,
Thank you so much for the 5 Star review.
it is unfortunate to hear that the unit had to be returned. Although you didn't like earbuds, it's nice to know that you still liked the great sound quality and long-lasting battery life of our WF-1000XM3.
Despite what happened, we are pleased that you find our WH-1000XM4 perfect for your needs.
For the WF-1000XM3, we designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
And for the WH-1000XM4, these headphones is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
One of the best the wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit is great, they don't fall out as long as your not jumping around ecstatically. Sound quality is great. Better than any other wireless bud out there. But you can't compare it to an item since there wouldn't be enough power to do so if they were.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Mlee!
We are more than glad to hear that you appreciate our product. We are always looking to make SONY better. Thank you for your feedback.
~Earl
- Cons mentioned:Fit
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality. Fit in ear is ok. Not great for exercising
I would recommend this to a friend - Pros mentioned:Sound quality
Worth trying out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Simple to use. Great sound and noise canceling options. No issues with pairing to devices. Clear sound when used and no mic problems when used with the phone. Touch controls on the buds are sensitive to touch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noname123, We are glad to hear about your positive experience with your wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life
Long life, happy wife
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my wife who needed a set that had battery life and synced easily with her iPhone. It does that and I don’t hear complaints. That means I win…at least on this front. Everything else…less so.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JL27, That's excellent! We're delighted to hear your wife is happy with her new WF-1000XM3 True Wireless Noise Canceling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing your feedback! -Jess
- Pros mentioned:Sound quality
Decent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Noise cancellation works very well. However, the fit could be better. Feels uncomfortable after about an hour of using. Also, bluetooth disconnects and reconnects randomly. Overall, decent earbuds that could be improved with regards to comfort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamBrit, We are glad that you like the sound quality and the noise canceling feature of your wireless headphones. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound ever. Battery life could be better, but ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Francisco, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Good to know that you like its amazing sound quality. We value your input regarding the battery life and appreciate the feedback. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess