Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
Can't keep them in my ears
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't keep them in my ears, tried many different tips, too much weight hanging outside the ear doesn't help. Other than that they perform well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bryan, We are sorry to hear about your experience. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $130 (on sale) these are the best sounding headphones at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mango, Wow! We're really thrilled to hear you feel the WF-1000XM3 is the best sounding headphones you're purchased at this price point. It's amazing to know you like everything about these headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for choosing Sony! -Jess
- Cons mentioned:Fit
Great headphones for canceling noise and adapting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones Really live up to it’s name. The only down side is the drop rate they fall out like AirPods if your not careful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, YaBoiJ!
Thank you for sharing this feedback. To obtain the best fit and prevent the headsets from falling out, please refer to this link:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html -Sam
- Pros mentioned:Sound quality
Quality sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed, quality sound, quality construction, dialed in the equalizer and they work better than anticipated
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Biggulps, We are thrilled that you are very impressed with the sound and quality construction of your new true wireless headphones. he noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Favorite earbuds.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite things to exist, I can walk through the airport and listen to podcasts without any backgroud noise.
I would recommend this to a friend - Pros mentioned:Sound quality
great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super for work. noise cancelling is great. make sure you charge it and update the software for best bluetooth experience.
I would recommend this to a friend - Pros mentioned:Sound quality
GREAT GIFT!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Naught them for a friend and he can’t stop showing them off to everyone! The quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cnw348, Thank you for this amazing review! We're glad to know these were a great gift for your friend and he's enjoying his new WF-1000XM3 true wireless noise canceling headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for purchasing our WF-1000XM3! -Jess
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise cancellation beats AirPod and Pro overall sound quality. If you want the best sound skip Apple and go for Sony.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony bringing out the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony brought all the good stuff for this new set of headphones. Noise canceling at levels never hear before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexmori, Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're glad that you're having an excellent time with the amazing features especially the noise canceling of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort
That sound quality is Beautiful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds, they feel so comfortable in the ear and look very premium, one of the best purchases I've have ever made
I would recommend this to a friend - Pros mentioned:Sound quality
love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very impressed with the functionality, the app download is must for the full experience. Sound quality is 9 of 10.
I would recommend this to a friend - Pros mentioned:Sound quality
Wow...just wow...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with the sound quality, ease of use, and noise cancelling capabilities of these truly wireless headphones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Steven6969!
We are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
~Earl
- Pros mentioned:Sound quality
Great Value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you choose the right neoprene fitting, great sound, excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTECHXAS, That's fantastic! We're very happy to hear you like the amazing audio quality and excellent noise cancelling these headphones delivers. Glad to know you find the right earbud tip size to ensure a great fit for your ears. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are bananas! Also came with tidal hifi 3 months free and 360 reality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaziel, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear your purchase went well and you like the features and overall sound quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We value your input regarding the product weight and waterproof and appreciate the feedback. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thanks for leaving us such a wonderful review and for choosing Sony! Jess
Super quiet with noise reduction!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love these... I tried these out for the nose reduction while riding my lawn tractor and I literally could not hear the tractor what so ever. So, I'm now starting to use these for some music while I do my mowing. I wasn't too hip on paying full price but the sale price sold me... Version 4 is out and they are said to be better than these... Ok, but these are really great and I'm sticking with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jkjk, Wow! It's really wonderful to hear you like your WF-1000XM3 and you are enjoying the excellent noise canceling feature and overall performance of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing this awesome feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing! Different sizes in ear buds so they will fit anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beats, Fantastic! We're really happy to hear you love everything, especially the incredible sound quality and good to know you appreciate that it comes with different sizes of earbuds to ensure there is a great fit for all ear sizes. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Excellent sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around headphones with really solid sound in a small package
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dokuroking, Thank you for this fantastic feedback! We're delighted to hear you are enjoying the superb features and excellent sound quality of your WF-1000XM3 headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
My favorite ear buds ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and enjoying the touch controls. Vast improvement from the previous version. paring was very fast and simple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Jasonic!
Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
Sound good but randomly stop for a split second
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound on them is great but they randomly stop for a split second and don't fit in my ears very well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi William, We are sorry to hear that you are having issues with your wireless headphones. ony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. To isolate the playback issue, you may disconnect the Bluetooth connection from your Bleutooth device and reconnect them. You can also try playing different music files to see if the issue is with the audio files to the headphones.
ony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset
- Cons mentioned:Connection
Not for Apple iPhone users
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.May work with android device is better than iOS . Works with hey Siri, A little slower that AirPods pro which doesn’t stay in your ears even with 3rd party foam ear tips(unlike original AirPods). For whatever reason Siri is static sounding. Noise cancellation not as good as Apple’s AirPod pros which is the only reason I purchased to try it out. However they have a feature that AirPod Pro does not have and that is you can control the amount of here through ambient sound. I found the equalizer useless. Also had difficulty connecting to the iPhone and staying connected to the iPhone so Siri was unavailable the majority of the time. And when you answer your phone it is not routed to your Sony earphones It is routed to your phone and when you try to press the audio feature on your phone to switch audio it does not take action. It also contains multiple sizes and kinds of ear tips which don’t do anything to help the noise cancellation. So he wants you to upload pictures of your ear seems kind of strange compared to apples self sound diagnosis analyzing test. Not what I expected from Sony comparable to Apple it was cheaper but for the money not worth the price especially after you add the extended care from Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew,
Thank you for the feedback on your experience with your WF-1000XM3.
We regret to hear that you are having issues with your wireless headphones. This is not the experience we want you to have. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great.
• For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
• For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Should you need further assistance, please let us know so we can turn your experience around. Kindly drop us an email with the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess