Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelation when listen to the music. However, it doesn't block the nose while calling
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Sad
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh. Sounds very good but way too big for my tiny ears
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yari,
While we're glad that you like great audio quality of these earbuds, we regret to learn if they are too big in your ears.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback.
Sincerely,
Jess
- Cons mentioned:Fit
shorty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the wireless headphones,but they wouldnt stay in my ear,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youngtender,
While we're glad that you like great audio quality of these earbuds, we're sorry to learn if the unit wouldn't stay in your ears causing them to fall out.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback! -Jess
- Pros mentioned:Sound quality
Listen
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones the are some of the best noise cancelling headphones I have had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Wow! Thanks for the 5-stars review of your WF-1000XM3. We're thrilled to hear that you feel the WF-1000XM3's are some of the best noise cancelling headphones that you've owned and you're enjoying the incredible sound quality and noise cancelling feature of the unit. Good to know you're satisfied with your purchase! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love Them !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing bad to say , they sound great, easy and fast charge. These do everything that they promise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey mrs67, That's awesome! We are more than happy to hear that you're enjoying our newest earbuds. Thank you so much for commending Sony! - Romeo
wireless headphones. Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not very stable in my ears, they fall out often. I dont like that. The sound quality is not great, but it could be bc I dont know how to manipulate them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waukeshiah,
Thank you for taking your time in sharing this honest review. We're sorry to hear you are having issues with your headphones. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions. For more information, please refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music.
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Battery life
Backup second pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backup second pair. Love these for audiobooks. Get them when on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thabiz42, That's awesome! We're happy to hear these earbuds deliver amazing features, excellent audio, great noise cancellation, and you're enjoying listening to audiobooks all in a compact, stylish, truly wireless design. Our WF-1000XM3 truly wireless headphones combine advanced noise cancellation with high quality sound, smart listening features, Bluetooth and NFC connectivity, all-day battery life, and long-listening comfort. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Jess
- Cons mentioned:Connection
Garbage Quality, Horrible Value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a $230 pair of headphones, these things just suck. Sound quality is okay I suppose, but the mediocre sound is overshadowed by its other problems too. Unreliable connection to phone/computer/tablet anything. It constantly cuts out sound for around a second every few minutes or just straight up disconnecting. And when it disconnects you have to put the earbuds in the case or else they just refuse to reconnect. I find myself using my $100 Jabra earbuds more than these because they never do this, plus they are more comfortable. Which brings me to my next issue, these things are absolutely uncomfortable and hurt my ears after wearing them for 30 minutes. It's so bad I have to take out the right earbud and shove it backward into my left ear to alleviate the pain and want to continue using the earbuds with one ear free to hear my surroundings, all because you can't use the left earbud by itself. Not worth $230, I've always hated Sony audio products but decided to give these a try on the recommendation of the store employees. Can't believe the quality of these "First Rate" branded earbuds compared to a cheaper pair from Jabra. Never buying Sony audio anything again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Plza, We regret to hear about your experience with your wireless headphones. This is not the customer experience we want you to have. Please make sure to update the firmware of your headphones. The software update includes key features, new applications and feature improvements. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. We suggest using the right size of earbuds according to the size of your ears. Please try the following, gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Good value and work great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to by these instead of the Apple product and was not disappointed. Excellent sound quality.
I would recommend this to a friend Sound is ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife but she didn't like the over all sound so went replaced them for the WFC500 sony earbuds..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkH,
Thank you for purchasing the WF-1000XM3 Wireless Noise-Canceling Headphones. We value your opinion and we would like to apologize if the unit did not meet your expectations. We recommend to try the different sound modes found in the Sony Headphones Connect app to get the sound that you prefer. There is even an EQ in there—which can be customized to fine-tune your music to your liking. Unfortunately, we regret that the unit had to be returned.
Glad to know you like the overall features of your new headphones.
Thank you for your feedback!
-Jess
- Pros mentioned:Sound quality
Sony m3 earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Theres noise canceling and clear as well as simple to learn.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaybird, We're glad that you like the noise canceling function of your headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Cons mentioned:Fit
Don’t fit well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones but these ear headphones just won’t stay in. I’ve tried different sizes but can’t seem to make them work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Percy, we are sorry to hear that the headphones won't stay in. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.htm
2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The sound is great and noise canceling feature is awesome. Easy to use, charge and store.
I would recommend this to a friend - Pros mentioned:Sound quality
Great noise canceling earphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be somewhat difficult to sync to your phone but after that super easy and great sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome earbuds! I have its big brother headphones and they both offer excellent noice cancelling!
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing quality ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! Completely noise cancelling. Literally you will only hear what is coming through the earbud. Pretty cool.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is excellent...ease of use was a pleasant surprise...enjoyable product. Bit expensive
I would recommend this to a friend - Pros mentioned:Sound quality
Sound great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and I love how you can use either one by itself. The upscaling is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brolke, Great! Thanks for the 5-stars rating of your WF-1000XM3! We are thrilled to hear you are enjoying the impressive sound quality and the feature that can be configured to only output sound to one earbud, while the other earbud stays in the charging case of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are the best noise cancelling wireless earphones on the market. Perfect for train or plane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zii29!
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
- Pros mentioned:Comfort
Comfortable option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick charge, and still comfortable after wearing for couple of hours, multiple options for ear pads
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BDue, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. You may download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Erin