4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.1 out of 5 stars with 3308 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 3,308 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the noise cancellation is far superior to anything else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Modesto,
      Awesome! Thank you for such a great review. Glad to know you like your new headphones especially the noise cancelling feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect works just as described. Great quality Would definitely recomend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hernan, That's fantastic! We're really happy to hear you love everything- especially the incredible sound quality and noise canceling feature of your WF-10000XM3 Truly Wireless Headphones. If you haven't yet, downloading the Sony | Headphones Connect App allows you to use Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess Sony_US

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Had to return

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband but had to return because they kept falling out of his ears. He is much happier with BOSE.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was, the best quality, very good item, I recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PsychoZoldier, Awesome! We're glad that you appreciate the quality of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for the recommendation! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds on the market!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best earbuds on the market!! Sony does it again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Jayd!

      We appreciate the positive feedback. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best wireless earbuds out atm

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even at its price, these earbuds are definitely worth it if you care about sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for over a year now, no regrets, and sound quality is really good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maoca, Thank you for sharing your thoughts and experience so far using your Sony WF-1000XM3 True Wireless Noise Canceling In-Ear Headphones. It's really nice to hear you are still enjoying the amazing sound quality and features of your WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancelling works great and connects very easily to phone and computer. Touch pad is a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Gamer101!

      Thanks for the positive feedback! You have a nice day!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice earbuds! Best ive ever owned. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ironhorse,

      You made the right choice! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    not bad for how small they are

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mids and highs are great, does lack some bass notes, but does have a clean sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesSellsHomes, Thank you for the awesome feedback! We're glad you're enjoying the amazing features, clear mids and highs, and overall sound quality of the wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best head phones I have ever had

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds I have ever have. Highly recommend these to anyone a lot better than my Apple earbuds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI, Bigworm38!

      That's great! We're very happy to hear that. We would like to thank you for your recommendations and for this amazing feedback! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! They sound fantastic and the noise cancelation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayG, Perfect! You definitely made the right choice! We're truly pleased to hear you're happy and overall satisfied with the outstanding sound quality and noise canceling feature of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them definitely held up great quality would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akrontoolman, Choosing these headphones will definitely be worth it! We are happy to hear your purchase went well and you love the great quality and overall features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like how it cancels just wish it has more bass and got a little louder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyson,

      We are glad you like the noise canceling of the headphones. We also recommend using the Sony headphones connect app to adjust the equalizer and other audio settings of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!

      Regards,
      David Sony_US

  • Rated 3 out of 5 stars

    Hard of hearing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the galaxy buds + originaly and the ambient sound pass through was great for someone who is hard of hearing. The buds + was having charging issues where the left bud only charged to max 80%. I went to trade my headphones in and decided to pay more for these buds. Now I hear these have great sound but being hard of hearing I'm tone def so these were nothing special. The ambient pass through is terrible on these headphones I personally want to trade them back for some buds plus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jstncraig, We appreciate the feedback. We regret to hear about that you're having issues with the ambient sound passing through the headphones. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use and adjust the Ambient Sound. Please refer to this link for further details: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289887.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Bestbuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, love the sound and really does keep out the noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rosie, We are glad that you like the sound quality and noise canceling feature of your new Sony in-ear headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes my airpods dound like tin cans. This sounds amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan, Wow! Thanks for this amazing review! We're truly pleased to hear you're having a great time with your WF-1000XM3. We're also glad you like the amazing features and incredible audio quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and ease of use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how quickly these connect to my phone as well as the great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dmwp, Thank you for giving the product a perfect rating! We're very pleased to hear you like the easy Bluetooth pairing and great sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful Wireless In-Ear Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to sync with my Android phone. Excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpanishM2003, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony's earphones are fantastic. They offer incredible sound with awesome noise cancellation.

    I would recommend this to a friend