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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3308 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 3,308 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds with excellent noise cancelling. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi William, thanks for sharing your experience so far with your new WF-1000XM3 True Wireless Noise Cancelling Headphones. It's nice to hear you're enjoying the noise cancelling feature and overall sound quality of these wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We really appreciate your recommendation. Thanks for giving the product a perfect rating! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sony Bluetooth earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life should be more than 3 hours, at least 24 hours. The noise cancellation while on bluetooth needs to be worked on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheLp, Thank you for the feedback on your experience with your WF1000XM3. To maximize the available operating time, please refer to this link:

      https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html

      To ensure optimal performance with noise canceling, please refer to one or both of the following:

      1.       Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
      2.       Animated Tutorial on the Sony Headphones Connect app https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial

      We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding theses ear phones are the greatest wish I would have got them sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    awesome ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling buds. Call quality and music sounds great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Joey, We are glad that you like the call and sound quality of your new Sony wireless headphones, as well as their noise canceling feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent Sony_US

  • Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the volume could go a bit louder but all in all they’re worth the money!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent bluetooth ear buds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband bought these, loves them. Quality is great & performace is amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good earbud,sound quality is very good,well made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jabra, Thank you for sharing your thoughts and experience with the WF-1000XM3 Truly Wireless Nosie Canceling Headphones. We are thrilled to hear you are enjoying the exceptional sound quality and overall features of headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great high qualitysound with smart features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeeBee, Fantastic! We're really happy to hear you love everything, especially the incredible sound quality and superb features of our WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for a pair bought about 4 years ago...Husband loves these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roomba, Wow! Thanks for the positive feedback! Good to know that your husband loves these headphones especially the sound quality and overall features. The WF-1000XM3 is a great choice for an upgrade. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REALLY good earbuds. Excellent noise quality and very useful features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bananas, That's great! We're extremely pleased to hear you love your new WF-1000XM3 True Wireless Noise Canceling Headphones! We're also glad to hear you're happy and satisfied with the outstanding sound quality, noise canceling and features of this headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We appreciate the recommendation. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for flights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for traveling, they are amazing. Tune out every bit of outside noise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great really blocks out noise and fits well on ear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rete, Thank you so much for the 5-stars review and for sharing your amazing experience with our WF-1000XM3! We're glad the unit fits your ears well and you're enjoying the incredible noise cancellation feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head Set

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 1 for me one for a friend no complaints awsome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carol,
      Amazing! That's really thoughtful of you on getting your friend a brand new headphones and nice to know you both love it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchasing Sony! -Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Goos for noise reduction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for music but also for business calls. Good combo for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound if inside

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was great if I was inside. Maybe just me but outside in windy conditions I heard too much wind.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like these but the on/off function seems a little problematic, have to charge pretty often if you dont remember to turn off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayarr,

      We're glad you like the overall features of our WF-1000XM3. We're sorry to know you've been running into difficulty. When you set the headset in the charging case, the headset turns off automatically. When the remaining battery charge of the charging case is sufficient, the charging of the headset will start. You can also turn off the headset with the “Sony Headphones Connect” app. Please visit this link for more details: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289871.html

      We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing your feedback! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good Noise Isolation and the Sound Quality and Bass are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello E1S1N, We are glad to hear about your positive feedback. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Anc

    Rated 5 out of 5 stars

    Great wireless ANC ear buds wow!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds with ANC. 10 x better than the BOSE.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent HeadPhones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this headphone as gift for family and so far it has worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Theyre ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are ok, sound good but call quality for the other line is often bad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Dann!

      Thank you for reaching us! For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:
       
      Hope to hear from you.
      David Sony_US