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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3308 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 3,308 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound quality and good noise cancellation. The battery life is very good. The case that carries these is bigger than I would like but still ok. They do not stay in my ears as well I need when moving around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Texas453,

      We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. We also appreciate your review about the supplied case. It's unfortunate that you are not having the best experience with the fit of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

      https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

      Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Issue:
      Additional Information regarding your experience with the WF1000XM3.

      We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    They can replace nice over-ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before you ask, yes, these stay put despite what is looks like, and they do not look weird such as a 10ry old Bluetooth headset. And much better than the Airpods earring design, and they are not apple-white..... Sound quality is great, comparable to over-ear headphones in the $300-$500 range. Quality perception of sound is subjective but these are way above regular headsets. These are comparable to in terms of sound quality, and allow to leave at home my Bose, Bower and Wilkings PX and Sennheiser headsets when traveling. The tuning is very Sony, with lots of bass but not dirty bass, and are a bit bright on the highs. Noise cancelling works really well, if you understand the limitations of all noise cancelling currently available in 2020. One caveat is to check the fit, and that the ear tips do not make your ear canal uncomfortable or itchy. Controls are touch sensitive which means less precise. I'd rather feel a click when pressing buttons. They come with an app to configure them ad adjust EQ, which is actually useful and not buggy, you certainly will be glad you have this app.

    I would recommend this to a friend
  • Pros mentioned:
    Anc, Sound quality

    Rated 4 out of 5 stars

    BEST true wireless for Android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only shook up the earbud market by offering the oddly shaped but highly effective WF-1000XM3's. They offered great sound with, at the time, effective Active Noise Cancellation (ANC), decent phone call quality, and so much more. If you need evidence of how good these are, Google "best wireless earbuds" and you will still find them on most lists some two years later.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Janjabe, Thank you for sharing your thoughts and experience with the WF-1000XM3 Truly Wireless Noise Canceling Headphones. We are delighted to hear you are enjoying the exceptional sound and great noise cancellation of the headphones. We appreciate your feedback regarding the design of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great noise cancellation and audio quality.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling and audio quality. Comfort and transparency mode are better with the AirPods Pro. These are a bit heavy, and the transparency sounds a bit tinny. Overall I like them as sound quality was more important to me than the transparency mode. Just took a flight and used my wife’s AirPods on the first flight and these on the return trip. Noise cancellation was noticeable better with the Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cbhaley2, Thank you for the 4-stars rating! We're really glad to hear you're having an enjoyable experience with our industry-leading, noise-canceling Truly Wireless headphones. Good to know you appreciate the comfortability and sound quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We value your input and appreciate the feedback. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit, Volume

    Rated 2 out of 5 stars

    They miss the point of being truly wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 stars because they miss the entire point of being truly wireless. It's supposed to be convenient to not be tethered down by anything, these fall out so easily you might as well only use them while sitting still. Even when I sacrifice what little comfort I get out of these to secure them better in my ear they fall out too easily. If I wanted a pair of noise cancelling headphones that I could only use staying still I'd get a pair of over ears, which I'm gonna do after returning these. Pros: Good sound quality Good Noise cancelling Quick charging Great build quality Cons: Bulky case Not very loud Loose fit Generally uncomfortable Weird limitations (like not being able to wear just the right earbud. You can only wear the left earbud by itself) Can only update when pulled out of the case (when you're trying to use them)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy These and Be Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great earbuds. Comfortable, the battery lasts forever, you can use either bud independently, have very spacious and clear sound, nice controls on each bud, great storage case. Ok, one minor complaint. Slight interruption and annoying beep when the buds change ambiance settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Stephen, We are thrilled to hear that you happy with most of the features and capabilities of your new Sony wireless headphones. To isolate the issue you are having, please make sure to update the firmware of your headphones. The update includes key features, applications, bug fixes, and feature improvements. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome sounding headphone's

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding heading. Price is justified! Definitely recommended it for pro users.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Sound Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones are now my favorite! They are very comfortable to wear and I can now pick up all of the nuances in my music tHT I was missing previously. Add very good battery life and excellent noise cancelling unrivaled by any of the competition!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good, but..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me say I was excited to be gifted these. The features and quality is amazing. However, learning how to use it took a bit of time. It’s not very user friendly. I guess my left ear is weird and it kept falling out, so only the right side was a perfect fit. Luckily they fit my husband well. They are not for everyone, but if they get to working for you it is a 10/10! I’ll have to wait out and see if they have new models with a different grip in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great sound & noise cancellation but bulky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and so is the noise cancellation but the buds are a bit bulky and so is the case. You can't charge the case wirelessly either which is kind of a bummer. They come with several different ear pieces but unfortunately none of them fit my ears perfect. They do ok, but I'd recommend something else. If the pixel buds got their product working properly those I'd highly recommend but they have connection issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great pair of noise-cancelling wireless headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely pleased with these Sony wireless noise-cancelling headphones. They have great sound and noise-cancelling capabilities and it is very easy to turn-off the noise cancelling to hear ambient sounds. For me they are very comfortable and I like the battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MovieLover, That's awesome! We're really glad you're happy and satisfied with the amazing sound quality, nosie canceling, comfortability, and overall features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Enjoy your new wireless headphones! Thank you so much for choosing Sony! Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Not yet a 5 star product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Amazing sound quality throughout the full spectrum, not a bass heavy or treble focused Iem, battery life is good, NC is good but not excellent (depends on the seal, did not fully block airplane noise). Cons: no volume control, you have to walk to your phone to change volume. Sometimes Bluetooth light is blinking constantly, very annoying in a dark room or airplane when people are trying to sleep. This should be switchable in the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, Vovchik!

      Thanks for the feedback. We're sorry if our product did not meet your expectations. Concerning the blue light indicator, this feature can be turned off using the Sony Headphones Connect App. The factory default setting is that when the headphones are in the ear, the blue indicator LED will NOT turn on/blink. Ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289866.html.

      If the headphones are not turn off even when the headset is worn, please follow the steps below:

      1. Use the Headphones Connect app to change the Automatic Power Off settings from “Do not turn off” to “Off when headphones are taken off”, or
      2. Initialize headphones to restore factory settings

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, great ANC, lots of useful features, and the most comfortable earbuds I have ever used. My one complaint is that the fit isn't the most secure. They would be absolutely perfect if they had ear wings or fins that gave that tiny little bit of extra security.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bilbert, We are happy that you like the sound quality and noise canceling feature of your Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great sound and noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great but if you move around too much, they fall out of your ears. I have tried different ear pieces that come with it, but I still struggle to keep them in my ears at times. The sound is great and pairing is easy. They are a bit pricey; however, if you look at how much money you would save by not having to buy multiple different cheap headphones...they are worth the money. I also go the warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Much better than their 1st gen version...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, these earbuds have been working well. I still need to finnagle around with the eartips a bit to get a more secure seal around the ear canal... But as far as functionality, sound and aesthetic, these are excellent earbuds for the money. The app might seem a little confusing at first for the first time Sony purchaser of this product, but I also own the earphones of the same line, so setting these earbuds was a breeze for me. If you're familiar with your electronics though, it shouldn't be too much of an issue. I still want to buy the sennheiser, and jabra elites, because of them being around the same pricepoint, and to compare them all around in general, but if you can afford the price, I'd give these serious consideration. Sony has definitely stepped up its game on their higher end personal audio line of products these past few years. I may buy some comply tips for a tighter seal, but that's just a personal preference on my part, nothing having to do with this product for its stock eartips. Thanks for reading.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Abelsan76!

      We appreciate your time sharing this feedback. We're always looking to make Sony better. Thanks for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connectivity can be sketchy at times with an earbud not working right off the bat however this seems to be a software issue not a hardware issue I highly recommend getting these and keeping the case away from keys because it scratches easily Overall this product sounds amazing and fits perfectly but the software and durability is not quite there for those about to purchase the sound quality is almost as good as it’s over ear counterpart.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Jtmas!

      Thank you for sharing this feedback. To address the connectivity issue with this unit, a firmware update to improve Windows connectivity & performance was released on August 27, 2019. Please refer to this link for additional information: https://www.sony.com/electronics/support/downloads/00016302 -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Wireless Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Galaxy Buds Pro that came with the Samsung S21 Ultra. They were great but I lost one so picked up these. The noise cancelling is awesome and they are very responsive to taps (right ear controls song skip, answer phone, pause, etc.) left controls noise cancelling which is just as good if not better than the Galaxy Buds Pro. Bluetooth connectivity is a breeze (hold both pads for 10 seconds or so and the voice commands in the ear tell you when ready). Everytime you put them on the voice will tell you your power level which I found very helpful and the case (although much larger than the Galaxy Buds Pro) seems to store a lot more mAh capacity as I've never been in a situation where these were low on battery and needed a charge. For the slightly larger case size it's worth it. All around awesome product, always been a Sony and Samsung fan.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexNootens, You definitely made the right choice! We are thrilled to hear your purchase went well and you're enjoying the features of your WF-1000XM3. We really appreciate you being a loyal customer and helping to share the word about us. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing this awesome feedback! -Jess Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Good Sounds but hurts ears...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancelation only block fans and car tires noise. Human voice can't be blocked. Poor software Samsung ear buds has better control. Sounds best but ears will hurt for a could of days. You can't recall Google now just with voice. You'll need to touch the button but if you assigned that button to call the assistance you'll not be able to use it for noise cancellation. You'll have a few breaks in sounds when you wear it outside and yes you'll hear the wind even more even if you have the noise cancel on. Not too much bass but you'll feel good music as if it's playing in your head. I listen to 8D music in this and I'm keeping it. It's good for the gym or running it will not fall out. Need to get use to it. It will not be fun to use for a couple of days. There is no noise cancelation that will block human voice since it travel at a different frequency. You'll be able to block up to 1000 MHZ I think and for voice you'll need more power. No volume button and you have to use your phone It's not a true wireless headphones. I've the Galaxy buds but I also got this might sell it on eBay. Price high Quality low since it hurt my ears and always need to push it in my ear I've tried all the tips. Be very careful with the black tips because they get stuck in ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello, MrKhan!

      Thank you for reaching us! To ensure optimal performance with noise canceling, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes

      https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

      We will also release a software update that will improve the quality of the connectivity of the headphones this august.

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Terrific sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the included ear tips were too large for my ears. Fit was painful and they'd come out after a few minutes. I was about to return them when I checked google for aftermarket ear tips and found some that are smaller than the included sets. This saved the headphones for me! Now that they fit in my ears, the sound quality is fantastic. They're like a tiny version of my WH-1000MX3s. Love em.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Static, We are glad that you love your wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. We are sorry to hear about your experience. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    great sound. Easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wireless ear buds sound great and do a nice job of eliminating background noise. They are also comfortable in my ears. Mu only complaint is that one of the buds will not stay in my ear, even if i use the other sized attachments that come with it. If one comes out for longer than 10 seconds, it shuts off the sound. Make certain they are comfortable for your ears. If they are, you will be very happy with them.

    I would recommend this to a friend