Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $100.99
Clearance
The comparable value price is $199.99

Customer reviews

Rating 4.1 out of 5 stars with 3308 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 3,308 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Just As good as the over-the-ear versions!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally had the over-the-ears, but they were so clunky to work out with. Decided to give these a a go, but was nervous about it not being quite as good as the over ears. These work as well as...no...Better!!!! than the over ears. Noise cancelling is the same, but this one is better in terms of being able to set your own tap functions for each ear via the app!!! They come with general cushions as well as memory foam cushions, quite a bit to choose from. The app can be a pain sometimes, but minimally. BE WARNED...these may not be comfortable for small ears, or irregular positioned ear canals. I say this because though they fit me fine, my sister who had smaller ears couldn’t get them to sit properly. My boyfriend who bought his own as well kept having his slide out because of his ear canal shape. In terms of quality; these are amazing. Just keep your ear shape/size in mind!!!! They are worth every penny!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Sun5hine, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. For comfort concerns, we provide an assortment of earbuds in various sizes to ensure there is an excellent fit for all ear sizes. You may twist the headset to slide the earbud deep into your ear. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. Thank you for trusting Sony- Vincent Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great app but the sound disappointed me

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite hearing everybody rave about the sound quality of these, I was actually a little underwhelmed. My jaybird Vistas sound way better despite hours spent on EQing. The app however is much better than Jaybird's and active noise cancelling is nice to have. They didn't fit me super well and fell out easily when subjected to the shake test. Packaging was really nice tho haha

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great for the gym when you need that focus.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, loud bass, probably not good for your ears if you have it any louder. In comparison to the Airpods, this is better. The Airpods do not seal the sound very well compared to these. This is the perfect headphones for the gym. I do experience some intermittent Bluetooth disconnection, could be caused by sweat, I am not sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi byebyefhd,

      Awesome! We are glad you like the sound quality of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. You may find this link helpful on how to resolve your issue.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00204483?model=WF-1000XM3&category=wireless-headphones-bluetooth-headphones

      We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Lookout There is a New Color in Town!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony True Wireless Noise Cancelling In-Ear Headphones have truly got our attention. We have always used the other company with the infamous white pods but there was a promotion on these. So we took a chance and so glad we did. We purchased for our adult daughter in the silver. Not only are they a beautiful color, they hold a long charge and are truly noise cancelling even from only four feet away. She has expressed how much she loves them several times out of the blue. She has commented on the clarity whether on Instagram to having a nice tone when listening to music. So while I am not sure about tweens or teens for these headphones; I can tell you for young to mid-adults, you can't go wrong with these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SouthernBelle, Great! Thanks for this amazing review of our WF-1000XM3. We're really happy to hear your purchase went well and your daughters loves the amazing functions and noise cancellation of her new WF-1000XM3. Good to know you appreciate the silver color as well. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent Sound, quality and price

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these after a terrible experience with AirPod Pro that stopped working. They don't fit quite as well but the sound is superior to the AirPods. They look a bit bulky but they are more comfortable than I expected. Noise cancelling works great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dakattack, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We appreciate all of your feedback as it helps improve the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

      You may also download the Sony | Headphones Connect app to customize your listening experience. Features include an equalizer to adjust sound levels, and Adaptive Sound Control, which automatically adjusts ambient sound settings to suit the situation.

      Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall excellent sound quality for Bluetooth.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally don’t like Bluetooth audio products due to their limitations in regulars to fidelity but sometimes you find yourself in a position where having a wire running from each ear just wont work. To make my selection I tested and listened to just about everything out there and these Sony were the best I found. The features are great! The sound quality the best of all I tested and they are comfortable to wear for long periods. I found myself being immersed into the music instead of the normal left and right. It was as if the band was in front of me playing a small concert in a small venue. The fit and comfort are good the features are great. The taking pictures of your ears for optimization and then updating the buds to take advantage worked and made a difference in overall response. Well that’s it if you gotta go wireless these are the choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Ok, price too high

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good won't deny it. Battery life and the back up charging built into the container itself great. Noise cancelling as good as it could be in a little unit. Now for ear fit I am disappointed, no matter which grommet I use. Since I got them on sale it was worth that price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Velectric,

      Thank you for taking the time to review the WF-1000XM3. While we're glad you like the sound quality and battery life, we regret to hear that you're having issues with your wireless headphones. Customer feedback is important to us because it helps us improve our products for the future. Thank you for sharing your experience. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.

      We will surely take note of your feedback to improve our products and services.

      Should you need further assistance, you can email us at [email protected] with the following details below:
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Additional Information regarding your experience with the WF-1000XM3

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Pretty awesome

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. Pros: Awesome incoming and outgoing audio. Battery life excellent. Cons: If you wear one and walk around it will sometimes have the person on receiving end not hearing you. You need to have them both in so they can analyze when you moving around to give you good quality. Overall: Good headphones for the price. Worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Panda, We are happy to hear that you like our industry-leading, noise-canceling Truly Wireless headphones, especially the audio quality and battery life. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Please update the firmware of your unit to make sure it will run smoothly. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 2 out of 5 stars

    Fair product with lots of bugs

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Good sound quality. Comfortable wearing. Good looking charging box. Long battery life. Good noise isolation. Cons: Bluetooth connection drop once per 4 hour usage. Extremely difficult to switch between Mac computer and iPhone. Took an hour to figure out how to do it correctly, encountered software bug during the process. And at the end, find out the only way to do it for sure is to reset the earphone to factory setting every time. And since it is not easy, I stay with iPhone only. Siri and Google Assist do not work well, the user interface design and poor mic sensitiviy make the voice command feature unuseable. Active noise reduction does not work well, at least not for sports conditions. Overall, it is an expensive set with advanced features that are not usable. I cannot use Apple air pods due to fitting issue, it seems I have to return this set and continue my search.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Excellent sound and NR, fit could be improved

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair of the WH1000XM3 over ear headphones (which are great). Really not good for listening to music with them while cutting grass. So I picked up a pair of the WX’s. Sound coming out of these is great and I’ve used them while cutting grass. Tried all of the inserts, none a really good fit, keep wanting to fall out. But I do enjoy the sound otherwise

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Not quite the noise cancelling your looking for.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Sound is as good as I've heard on a ear bud. Lasted almost 7 hours at a little over medium volume on single charge with noise cancelling enabled. I worked out with them and they never fell out. Cons When in noise cancelling the active noise cancelling is really negatively affected by wind. Even the slightest breeze you could here. Do not work independently if you have google assistant enabled on either one of the buds. Ended up returning my them as I really wanted to use them more outside and I couldn't get over the wind noise.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Inspgadget!

      We are sorry to hear that the earbuds had been returned. Regarding the issue with the wind noise, we recommend checking our knowledge Base article to help alleviate the issue:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229342


      Regards,

      Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Quirky

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound and noise cancelling are stellar. but the user experience is poor. the sound likes to stutter. they don’t connect fast, sometimes i have to manually connect them. and i am using an iphone 7 with them. i wish i had known about the airpod pros that just came out because i would sacrifice a little noise cancelling and sound quality for reliability and ease of use any day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Decent product, bad iOS integrations

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these over the AirPod Pros for use, primarily with my iphone. They sound great when they work, noise canceling is good for how small they are. Comfortable to wear. However, the connectivity is bad, at least with iOS. Majority of the time they don't connect, lose connection when the phone is in my pocket or just randomly and individually cut out. By far, the worst part about them is the battery life. Even with ANC turned off I was lucky to get 2 hours out of them; one (the right) would constantly drain faster than the other. Routinely would I have 50% / 10% split on battery. Might be a great earbud if you an Android user, but if you're an iPhone user I'd suggest ponying up and getting the Airpods. I've returned these on 05/20/20 that's how bad they are for my use case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    works good with android phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. So far the battery life of a single charge is great. I just got these 3-4 weeks ago. I had a pair of the Apple air pod pro'sand had to get rid of them. The Sony WF-1000XM3's are a whole lot better. The only thing I really didn't care for was the price. 250.00 is way to much. If the air pod's weren't a Christmas gift I never would have gotten them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello pmcsr, Thanks for commenting! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We will have your feedback forwarded to the relevant department. Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Easy, great sounding and great battery life

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-1000XM3 True wireless headphones are a great sounding pair of headphones. The bass and clarity that come out of these headphones are one of the top compared to others I have tried. The case is very easy to open and has a great batter life. Depending on the color the case can get easily scratched up which is the only issue I have seen in these headphones so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Cmontiel!

      Awesome! We appreciate your time sharing this feedback. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    No mute for mic

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent headphones. My son who is very picky about sound quality for music, uses these to work out. They are also quite comfortable. The one thing they did lack for our use was a way to mute the mic with one touch. As these were to be used as work from home, sadly we had to return these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sndfrddy,

      Thank you for taking the time to review the WF-1000XM3. While we're glad you like the incredible sound quality and comfort, we regret to that the unit had to be returned. We value your input and appreciate the feedback. Unfortunately, the headset doesn't have a mute function. To mute the mic during a conversation, we recommend using the connected Bluetooth device or your phone.

      We'll have your feedback noted as we always strive to make this a better experience.
      We hope that you will shop Sony again in the future.

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Love that Sony Bass

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the bass Sony ear buds pump out. Also got to love the wireless noise cancelling feature. I can get several hours of time on a full charge and the case lets you charge them again without needing a power outlet. Excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works great when it works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling on these are pretty incredible. It doesn't perform as great as the premium over-the-head sets like the Bose QCs, Sony WH-1000xM3, or Plantronic BackBeat Pros, but for the size, the WF-1000xM3 will be more than enough for most people. The sound quality really does give an awesome listening experience. The highs and lows are very punchy and sounds very energized. I'm not an audiophile but I can tell the soundstage on this feels a bit small. My only problem is the bluetooth connection can get finnicky. It gets really frustrating when sometimes the bluetooth will keep disconnecting on it's own and there is nothing you can do except just wait a few minutes later, hoping it works later on. One of my earliest frustrations was when using these with a Windows 10 laptop. With the Windows 10 laptop, the sound quality would lag and have the crackling noise. However, later on, I researched that performing the Bluetooth troubleshooter would fix the issue. The thing is you may end performing that troubleshoot every time you connect these to the Windows 10 laptop. BUT, I think it is still worth the trouble because this set is really phenomenal. I just wish the Bluetooth worked more consistently and that there were more ergonomic buttons/features on the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Sounds Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. Finally a pair with an app that you can actually hear a big difference when adjusting the EQ. I give it a four star rating because the fit is not the most secure. The way they are designed they will fall out if you move around. For me sitting still working on a spreadsheet they do a great job blocking the noise making it easy to concentrate.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sounding in-ears for Chromebooks

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these to pair with my Chromebook. Paired without difficulty and the app worked pretty well. Sound quality is amazing. Standard ear tips fit comfortably in my usually small tip ears. Charging case is stylish with a nice bronze colored lid. Easy to find among the clutter on my bed. Can fully charge the ear buds at least twice before needing to be charged itself. I haven't timed the actual length of a charge with the ear buds, but they last long enough for me to view relaxing videos and complex musical pieces before bed. Highly recommend for uses of Chromebooks looking for a great sounding pair of in-ear headphones that pairs easily and has a compatible app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cyranodebarkeep, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM3 Truly Wireless Noise Canceling Headphones! We are extremely pleased you appreciate the comfort, audio quality, and overall features of the unit. Good to know you're utilizing the functions and built-in equalizer on the Sony headphones connect app. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for the feedback and for choosing Sony! -Jess Sony_US