Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
My best wireless ear bulb
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WF-1000XM3 has the best noise cancelling performance I have ever even though it is true wireless and small ear bulbs. Small concern is sensitivity of touch sensor for control. Sometimes it doesn’t detect my finger touching and makes difficulty to stop/play on time. However overall performance is quite nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We are glad that you like your wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise cancelling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life, Sound quality
Best ear buds for mowing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried several brands of ear buds to use will mowing , these have been the best so far. Battery life is excellent, and once I get them located in my ears properly the noise canceling is great. for My use I would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Bill01!
We’re glad you like the product! Thank you for choosing Sony!
~Zac
- Pros mentioned:Bass, Sound quality
Full review after 1+ yr
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is true, sound quality on this device is awesome when listening to music. Good bass, good clarity, full sound. It feels good in your ear, rarely fell out. But call clarity is poor, microphone is poor, connection at times will drop sometimes 2 or 3 times. And after replacing my first earbuds thank god to the warranty I bought, the second bud was the same problem. After about 6+ months, 1 ear stop charging and now my charging case won't charge at all. If sony is able to fix the call quality aspect of their buds, it would be a great product. Oh, the noise canceling is good too. Also, durability of the buds and their case will help deliver a great product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Duane, We're glad that you appreciate the sound quality, noise-canceling, and durability of the WF1000XM3 Wireless Noise-Canceling Headphones. We value your feedback regarding the call quality of this unit. The WF1000XM3 headphones deliver clearer voice quality and you can take calls using either, or both, of the earbuds. Make sure that you update the headphones to the latest version. Also, to improve the performance you can troubleshoot the headphones by following the instructions from the link below:
When on a phone call, the voice of the other party is low or can't be heard: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00231110?model=WF-1000XM3&category=wireless-headphones-bluetooth-headphones
The sound is poor or skips when using a Bluetooth connection: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00097458
The WF-1000XM3 earbud headphones will not charge or power on:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229346
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF1000XM3:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Sound qualityCons mentioned:Fit
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but not recommended for small ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatElephant, we're glad you like the sound quality of our product. For the noise canceling function to be fully effective, select the earbuds that fit your ears the best, and wear the headset correctly. SONY provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Sound good, but are not comfortable.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great - as the reviews say - but are very heavy for earbuds. I felt ear fatigue from these anytime I wore them for longer than an hour or so. These buds also suffered from poor bluetooth connection and I was constantly irritated by random but frequent disconnects. The case is bulky and not as convenient for on-the-go use. I was much happier after I switched to the airpod pros. Considering they are at the same price point, there is no competition between the two for me.
No, I would not recommend this to a friend - Pros mentioned:Bass, Sound quality
Excellent!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes they are expensive. Yes they are sort of big. However, they sound spectacular and the noise cancelling is really good. If you like good sound with deep punchy bass and sparkly delicate highs you will love this buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetGuru, We're thrilled you appreciate the overall quality of the WF1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC (Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. -Sam
- Pros mentioned:Sound quality
Good Value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is great, minus their performance with wind noise as you can hear it all. They also weren't the most comfortable in my ears, as they would ache after about 30 minutes of using them, but they have some of the best audio quality in a set of buds that I've listened to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, thanks for sharing your experience so far with your new WF-1000XM3 headphones. While we're glad to hear you like the sound quality and noise cancelling feature, we regret to know that you're having constant pressure on your ears after a few minutes of use. We value your input and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more information, refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item and they’re the best sounding Ear buds you can buy. Left ear bud sound volume didn’t work after 16 days of purchase. Called Best Buy and they wouldn’t honor the warranty. 14 days is Best Buys Warranty Had to go through Sony for a replacement. Hopefully this second pair is worth the money I paid for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoCo, We hope you are satisfied with the replacement pair. We take all issues seriously and use the feedback in creating troubleshooting guides. The link below is available to resolve issues like this.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229323
Your unit comes with a 1-year limited manufacturer's warranty. If you have any issues in the future, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Connection
Great with only couple minor flaws.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been working great for me and I’ve had them for about two months. The only thing I will say is that it requires an app to be downloaded to your phone in order to fully set things up and occasionally it loses connection and you have to reconnect. Other than that They work great and I’m really happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Riley,
We appreciate you like our newest earbuds. We're sorry if you're having a connection issue. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound qualityCons mentioned:Fit
Excellent noise canceling.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these buds. I get into whatever I’m watching on my phone especially sports and great movies. Definitely worth the price tag. A bit bulky but I use these only when I’m relaxing not great for active work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoh, We are glad that you like the noise canceling feature of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life, Sound quality
Best noise cancelling wireless earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM3 sound excellent for true-wireless headphones, with a premium look and feel. They have effective active noise cancellation, decent battery life and USB-C charging (with a quick-charge feature). Touch controls.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
The best by far!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely perfect. Great battery life and setting them up is simple. They are comfortable and have the best features. Use one at a time and extend the battery for the whole work week. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmshow, That's awesome! We're glad that you found the perfect headphones. We're very happy to hear you're enjoying the sound quality, long-lasting battery life, and easy Bluetooth pairing of your new WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Anc, Sound quality
Really Nice Headphones!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones!! The ANC is amazing!! I was shocked at how well it worked. Sound is good also. I have the buds live, but these are so much better. Stays in my ear without any issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NIckster, Wow! That's cool! We're extremely pleased to hear our our industry-leading, noise-canceling Truly Wireless headphones meets your needs, and it exceeded your expectations! Good to know that you are enjoying the noise canceling and excellent sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Great sound lowest bass I've ever heard.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have the lowest bass and that is perfectly clear sounding that I've ever heard on a headphone, ear Bud, or ear muffs. anything except a full sized stereo system. They have great sound in all aspects. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Troyboy!
We are happy that you love it. Thank you for making your purchase with us!
Regards,
David
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased and returned several pair of wireless earbuds. Most of the earbuds fall out of my ears. These Samsung ear buds not only stay put, but they have great sound! However, they are a little pricey to purchase. Overall, I would recommend them to others. I have it 4 stars because of the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MzHoney, These are the Sony WF1000XM3 headphones, our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you. -Vincent
- Pros mentioned:Sound quality
Sony - WF-1000XM3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to compare to sennheiser momentum 2. They are really good but still fall in second place comparably. Price wise you could probably find the same quality in other brands at the same price level. But if your after amazing sound and deep loud bass spend the extra $$ on sennheiser momentum 2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SlvrEagl, We are happy that you like your wireless headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! -Vincent
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best ear buds out there. I've tried a lot and these are the best sounding and most comfortable wireless earbuds. Easy set up. Beautiful design. And they are Sony. Enough said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raym, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We really love to hear you feel the WF-1000XM3 is best sounding wireless headphones in the market and you are enjoying the excellent sound quality, comfortability, and ease of use. It's nice to know you appreciate the beautiful design of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We value your input regarding the product weight and waterproof and appreciate the feedback. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Girlfriend loves them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my GF. She has an iPhone 10, and the air pods wouldn't fit her oddly shaped ears. We opted to try these, and she loves them! Sound quality is great, battery is good and she has no complaints.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great Product!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony buds are great. Exceptional sound, light weight, and have very good battery life. I have been very pleased with much purchase and yes the noise cancellation does work! Would highly recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
Disappointed, overhyped
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Positives: •Good sound (though not impressed). •Solid Noise Isolation (for small buds – not near Bose QC35 II). •No volume control (big miss IMO). Neutral: •No IPC rating for working out (perhaps due to technology limitations with NI – fair trade off). •Large case (extended battery trade off). Negatives: •Unknown battery status for case. •Must hold down each earbud (L&R) simultaneously for 7 seconds to setup additional bluetooth pairings (a big issue for someone with 1 arm or someone who’s arm is injured, like me). •Sony headphone app is terrible (always needs to reconnect). I’ve opted for Powerbeats Pro as my every day, go to headphones over these Sony’s. Disappointed as I bought into reviewers hype. As an IOS user, I prefer PBP – who offer excellent sound, battery & have an IPC rating. I also used & was happy with Airpods for a while but battery was subpar, especially after 2+ years of use.
No, I would not recommend this to a friend