Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stays in the ear...... love the sound...... equalizer system nose reduction works well..... over all I think it beats Bose ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pete, Thank you for sharing your amazing experience with your WF-1000XM3. We're glad you like the fit and the noise canceling feature of our product. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great quality headphones with ANC.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these ear buds when I am mowing or weed wakcing. I have used them for almost an entire month and I am blown away. They come with a three different sized ear tips in a soft silicone, as well as a stiffer rubber. The sound isolation alone is incredible with the stiff tips, and with active noise cancellation turned on I can't even hear the mower beneath me anymore. I do with they offered something similar in a sweat resistant version as I can get extremely sweaty depending on the time of year, but I haven't had any issues yet.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Noise Cancelling works good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds do a good job for noise cancelling. I use them for work. The only draw back is the battery life is not long. I only get a 4 to 5 hour use of them and then need to put them back in the case to recharge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jkmesser559, We are happy that you like the noise canceling feature of your wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
WF1000
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.try it for few days and exchanged for another the Bluetooth kept cutting out, other than that awesome sound and okay fit, the case was kind of large for the pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PCGeec, While we're glad you like the awesome sound quality and fit, we regret to hear about the audio cutting out issue with the WF1000XM3 and it had to be returned.
The WF-1000XM3 have a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection and prevent it from cutting out, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”. https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound qualityCons mentioned:Fit
Too bulky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work well for noise cancelling and the sound quality is good but they are bulky and uncomfortable. They don't stay in the ears well and tend to fall out no matte what size gummy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, AliceMae!
Thank you for the feedback. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
- Pros mentioned:Sound quality
Prefect to create your own bubble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used them even when i don't really need to just to get away from the noisy world. Create your own bubble anywhere you want it to be. Don't need the app for other than first set up but useful to keep using for ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mountdora, We are glad that you like your new wireless noise canceling headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life, Sound quality
Amazing headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound! Love that you can quickly recharge them in their case. Blend well to the ear so they are not unsightly. They are great!
I would recommend this to a friend - Pros mentioned:Sound quality
GREAT NOISE CANCELLATION.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and music is top notch! I was on the fence until I fell asleep with them on. BEST SLEEP EVER! Mic could be better, and I would prefer wireless charging but they fit my ears, unlike other earbuds, so I'm down.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these is awesome. The noise cancelling is also really good. My only complaint would be that they fall out sometimes but I think that is a general problem with True Wireless earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michellegg,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're glad to hear you like the excellent sound quality and noise cancelling feature. We're sorry if our WF-1000XM3 Truly Wireless Noise Cancelling Headphones did not fit you well causing them to fall out sometimes.
The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details, check the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
We appreciate your feedback. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great for most people
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds was great, active nose cancelling was amazing, case want that big. My only problem was the war tops irritated my ears and caused some swelling. I had to return them, though it's not uncommon for earphones to irritate my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dennis!
We are sorry to hear what happen. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Sound quality
Great sound and features, but poor mic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited and preordered, sound is great. Way better than anything out there at this size. Full of features and obviously the noise cancelling is amazing to have. I ended returning because 1. It hurts my ears after 1 hour of use. You may not have this problem, I happen to have sensitive ears. The only one that doesnt hurt my ear so far is the airpods. 2. The mic is bad. Not sure if defective but a lot of complaints that they can't hear me
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Dontwantit! We regret to hear that you've encountered some issues with our product. We will surely take note of your feedback and actively use it to improve our product and services. Thank you! - Romeo
- Pros mentioned:Sound qualityCons mentioned:Fit
Depends on the user
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this item. It felt clunky and the noise cancellation gave me a headache. Sound quality was good but overall I returned because it wasn’t for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Good,
Thank you for purchasing the WF-1000XM3 Wireless Noise-Canceling Headphones.
We apologize that it didn't live up to your expectations. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Thank you for sharing your experience. Good to know that you like the overall sound quality.
For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
We regret to hear that the headphones had to be returned.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Bass, Sound quality
Hands down best wireless earphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've read the reviews, and went ahead and bought me it. It did not disappoint! Deep bass and crystal clear with noise canceling! Love it!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
one of the best wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing noise cancelling and great sound quality nice charging case, long battery life $100 cheaper than the XM4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasB, Fantastic! We're really happy to hear you love the features of the WF-1000XM3, especially the incredible sound quality, noise cancelling, and great battery life. If you haven't yet, downloading the Sony | Headphones Connect App allows you to use Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love the noise cancelling mode
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality sound, at first you need to download an app to sync device with phone but its only 1 time, then you can sync normally, noise cancelling mode is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyG, Amazing! We're happy that your purchase went well and you're now enjoying the incredible sound quality and noise cancellation of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Bass, Battery life
WF1000
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to charge. Bass is excellent. Touch pads offer excellent functionality. Also need smaller ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
Awesome. We're happy you found the best headphones that suits your needs and expectations. Nice to hear you like the fast charging, excellent bass sound and built-in sensors of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
One of the best Noise Cancellation out there.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome for music and the noise cancellation feature is amazing. The only thing that I did not like is when I am driving it's hard for other people to hear me during a phone conversation. But I am still giving this product a 5 star for all the accommodations that Sony made to make things simpler. The touch function is very easy to use for ambient, pause/play, and noise cancellations. And if you are paying $100 for this...trust me, it's worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Giveitatry,
Thank you for the 5-star rating and we are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Excellent noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of Noise Cancelling ear buds , couldnt be more happier. I turned them on when flying to Denver and wow what a difference no jet noise at all and music sounds great too !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomO, Thank you for sharing your thoughts and experience using your Sony WF-1000XM3. We're truly pleased to hear you're happy and overall satisfied with the amazing sound quality and excellent noise canceling feature of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great Pair of Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound and Great Bass. Perfect for metro rides because of there active Noise Canceling. Overall happy with my purchase. Just make sure too be aware they might slip a little from inside your ear when placed inside
I would recommend this to a friend - Cons mentioned:Connection, Fit
Not worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't want to go with Air pods since I have an Android device. Thought based on reviews that this was by far going to be a good purchase since I use my head set a lot for communication not music. Let me begin. The buds no matter what I chose could not stay in my ear. Connectivity not good at all. Would drop my call in middle of taking and reconnect. Noise cancelation not good to the point I called sony to ask what I was doing wrong. All in all very disappointed with this ear set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, We regret to hear that you are having issues with your headphones. Please make sure your unit runs the latest firmware. You have the ability to set the priority of these headphones to either sound quality or stable connection. The Stable connection can improve the usable distance of the WF-1000XM3s. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent