Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality a lot better than my powerbeats but unfortunately I haven't been able to crack the code for them being comfortable after 30 minutes. I think it's just my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi J23chtwn, we're glad you like the sound quality of our industry-leading noise canceling earbuds. We're sorry to hear that you have issue with the comfort on your SONY unit. For the noise canceling function to be fully effective, select the earbuds that fit your ears the best, and wear the headset correctly. SONY provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Top of the line noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitley number one in noise cancelling, sound quality is 7 out of 10, comfort is 8 out of 10, easy of use is 8 out of 10. This is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, MenemE!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
- Pros mentioned:Sound quality
Way Beyond Expectations
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must admit I wasn't expecting much when I bought these. They were a desperate attempt to escape a noisy workplace but these have surpassed my expectations. Not only do they block out the noise but listening to my phone through the Bluetooth is a riot. My only complaint is that to block out all the noise they have to be quite snug in my ears so I sacrifice a bit of the noise-canceling and use a narrower tip from the dozen that come with the earphones. I haven't tested the two-way phone conversation functionality.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Pure freaking awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best fitting, most comfortable, best sounding headphones I've ever purchased in my life! Nothing has ever even come close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZaoReaper, We are glad that you are happy with your Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Battery life, Sound quality
Superb in ear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling, sounds absolutely great, non existant lag on a/v sync. And good six hours of playtime with nc active to boot.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
TV with no background noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived quickly. They set up quickly. They are very comfortable and are really good at blocking other sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CLots, Awesome! We're thrilled to hear that you're enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The sounds quality is good with music, videos, and phone calls. Small and compact for travel and great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Moe12!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
- Pros mentioned:Battery life, Sound quality
Great ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise cancelling works very well. Battery life is great. Sound is really good but could be better. Very happy with them
I would recommend this to a friend - Pros mentioned:Sound quality
I can't believe they're this good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been researching various noise cancelling options including the Bose over ear and the Sony WH-1000XM3 for a long time but they're too expensive and I couldn't bring myself to drop that kind of money. These are less expensive and the ANC is as good as the WH-1000XM3. I also purchased aftermarket earbud tips instead of the ones shipped with the device, and when combined when ANC, results in near total silence. Amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, viragoboy! Good to know that you are happy with your purchase! Thank you for choosing SONY! Regards, Jay
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything that is advertised is true! Battery life amazing, Sound amazing, noise cancellation best you can find!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joeyneat, Perfect! We're thrilled to know that you like the amazing sound quality, noise cancellation, and long-lasting battery life of your new WF-1000XM3 True Wireless Noise Cancelling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Falls out of my ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the product for two weeks. The audio is great and I liked the esthetics. BUT it does not fit in my ear properly and fell out several times. I tried all 7 earplugs and not one stop it from falling out or being ill-fitted. It was not comfortable in my ear. Then the ANC was annoying and would pause my audio when I moved from walking to sitting, etc. Noise-canceling was fair though. I ended up returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shelly, Thank you for the feedback on your experience with your WF1000XM3. While we're glad you like the great sound quality and design, we regret to hear you're having issues with the fit and that the unit had to be returned. To obtain the best fit and prevent the headsets from falling out, we recommend following the steps provided on this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
And to resolve the issue where the music pauses automatically when you're walking or moving, turn off the Adaptive Sound Control function using the Sony | Headphones Connect app.. This function detects four patterns of behavior (Staying, Walking, Running, and Transport) using the acceleration sensor of your smartphone and automatically switch between Noise Canceling and Ambient Sound Control modes based on the setting for each behavior pattern.
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Battery life, Sound quality
Amazing Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. Great sound quality. Great battery life! The Noise cancelling is awesome for cutting out on the sounds around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nshawn43,
Awesome! We appreciate that you're enjoying the battery life, sound quality, and noise canceling feature of our WF1000XM3. Thank you so much for choosing Sony!
Regards,
Romeo
- Pros mentioned:Sound qualityCons mentioned:Connection
Ok doesn’t connect as easily to devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was made well worked well once you downloaded the app for them but was hard to connect and they didn’t connect automatically like the AirPods do.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Wonderful for busy people on the go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great features in the app. I also really like the fact the charging pack is good for up to 24 hours of battery life.
I would recommend this to a friend - Pros mentioned:Sound quality
Great audio quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In terms of sound quality, these headphones rival any other products. The only downside is call quality. If you have an android device (specifically Samsung) buy the Galaxy Buds Pro first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WaltSpence,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We are glad you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
We've released a firmware update to improve phone call quality for your WF-1000XM3 headphones. Please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
We value your input and appreciate the feedback, it helps us improve our future products.
Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Overall, great for music not good for phone calls.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say I am disappointed at the quality of the phone calls with these very pricey headphones. Everyone that I talke to says I sound like a robot. I use these for business and I have to say sounding like a robot is not what I was looking for. As for music and the gym they work great. Hopefully Sony can fix the phone issue soon. I would not recommend these for anyone who uses them for business calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, RHansen!
We do apologize for the inconvenience. Please try to reset the headphones to factory default settings and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html?search=reset
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a little awkward but Noise cancelling is amazing, They tune out any loud videos my kids are watching in the car.
I would recommend this to a friend - Cons mentioned:Connection
Mostly great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible when they connect. Sporadically drop connection…for no reason. Also, Dell computer doesn’t “see” these unfortunately. Nor does my Kindle. But awesome with my iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlueiMac,
Thank you for purchasing WF-1000XM3 Wireless Noise-Canceling Headphones. We're sorry to hear you're having issues with your unit. One of the possible resolutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
Make sure your audio source device supports the A2DP Bluetooth profile. Next, register the headset using the computer. The WF-1000XM3 headphones immediately goes into pairing mode when used for the first time. However, the second time you pair it, you will have to put the headset in both ears, then hold your fingers to the touch sensors on both the left and right units for about 7 seconds. You will hear voice guidance “Bluetooth pairing” from the left unit. On your audio source device, enable Bluetooth pairing.
For more information, please follow the recommended steps to connect the headphones to your PC depending on the operating system:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00196750
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00008539
For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”. For your reference, you may access this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
Should you need further assistance, please let us know so we can turn your experience around. Kindly drop us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound qualityCons mentioned:Volume
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, great quality. Volume doesn’t get as loud as I prefer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoDawgs123, Awesome! We're glad that you love the quality of your WF1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent bluetooth device.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great bluetooth device for your smart phone but cannot be connected to any tablet. The noise-cancelling technology is great and has a separate software to enhance the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DaveM, We are happy that you like the noise canceling feature of your our industry-leading, noise-canceling Truly Wireless headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. These headphones can be connected to devices that support the Bluetooth A2DP. Thank you for choosing Sony! -Vincent