Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Meh battery life, but good sound, OK NC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones have the worst battery life I have had in a while. The sound quality is good. The noise cancellation is on par with Jabra high end NC headphones. The fit is OK not super comfortable like the Jabras. The battery lasts less than two hours. I am not sure why this was advertised at much higher. The case quality and the build quality is good. Feels premium although the whole case is a tad big.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Beepoo,
While we're happy that you like the great sound quality and noise cancellation, we regret to know you've been running into some issues with the headphones battery life is short or the battery power does not last long. For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most. Check the Available operating time in your model's Help Guide for operating times of the headphones on a fully-charged battery.
Ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html
If you enable the following functions, the operating time will be shorter.
• Equalizer
• DSEE Extreme, DSEE HX, DSEE
• Note: If you activate the Equalizer and DSEE Extreme (or DSEE HX, DSEE) at the same time, the operating time will be shorter than if you enable only one of the functions.
• Speak-to-Chat
• Priority on sound mode while using Bluetooth
• Voice assistant
• Automatic wind noise reduction
For more details, you may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00271301
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
- Pros mentioned:Battery life, Sound quality
The best of all
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like no noise this is the best noise cancelation i love it verry much. Battery lasting is geat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Perfect! Thank you so much for the 5-stars review! We really love to hear you feel the WF-1000XM3 is the best noise canceling headphones you've owned and you're enjoying the sound quality and great battery life! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Cons mentioned:Fit
Sony Ear Pods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They seem to work well, especially with music. The only problem I’ve had so far is they are not very secure and tend to fall out even when I use the tiniest ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thanks for the feedback. We provide hybrid silicone rubber earbuds so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise. Please be assured we take this feedback very seriously and continuously strive to improve our products. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
Thank you for choosing Sony!
David
- Pros mentioned:Bass, Sound quality
Great pair of earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not for workouts or anything like that, but literally anything else is perfect. Great bass, great sound, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ThaShark, We are happy that you like your new Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Hurt my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had great sound. And did their job well. But they really hurt my ear and I even got one stuck in my ear
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Woo225,
Thanks for taking the time to review your WF-1000XM3. While we're glad you like the excellent sound quality, we regret to know that you're having constant pressure on your ears when putting them on. We value your input and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
For reasons why your ears may hurt when putting on or wearing headphones, you may find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00015243
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Battery life, Sound quality
Love them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! The sound is great. Fir in your ears good. The charging is fast and lasts. Pricey, but you get what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DJMATTK!
We are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
~Earl
- Pros mentioned:Sound qualityCons mentioned:Fit
Good but not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: noise canceling is easily the best. Comfort is somewhere in the middle. Cons: Doesn’t stay in place when walking or running. Not sweat resistant.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Danny! We regret to hear that it didn't live up to your expectations. We value your feedback and we will surely take note of this for the betterment of our products. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain
the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html 2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial) 3.Instructional Video https://youtu.be/HnXJ_f2nbb4
~Ralph
- Pros mentioned:Sound qualityCons mentioned:Fit
Great Sound!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit bulky but once you get used to them, the noise cancelling and ambient sound controls make up for it!! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Litto2010!
We would like to thank you for your recommendations and for this amazing review. Regards, Sam
- Pros mentioned:Battery life, Sound quality
Great ear buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and quality even though they’re so tiny. Sound quality is good for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cfischer, That's fantastic! We're happy to hear your purchase went well. It's nice to know you are enjoying the superb sound quality, long-lasting battery life, and overall features of our industry-leading, noise-canceling Truly Wireless headphones, WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The headphones offer 6 hours of power and the handy charging case provides three more charges to keep you going throughout the day. That’s up to 24 hours of noise-free listening. With noise canceling off, it’s even longer — 8 hours of power on a full charge, with three more charges from the charging case, for up to 32 hours of play time plus the ability to get 90 minutes of use from a 10-minute quick charge. Thank you for sharing your awesome review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I took these on my business trip a couple weeks ago. That was the quietest plane ride. Noise cancellation is incredible. They’re so light weight and fit perfectly. Sound quality is awesome. The only negative I have is the battery life. That’s mostly because I used the noise cancelling the entire time. So obviously that drained the battery faster. You do have the charging case but I had to switch to my regular cable earphones while they charged. Other than that, I would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Joey! Thanks for the feedback! We're happy to hear that you're having an enjoyable experience with our newest earbuds! Please note that the usage hours may be different depending on the settings and conditions of use. For more information, please refer to this link https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html?search=battery.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Bass, Sound quality
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds, great bass, price excellent, totally recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Practica, we're glad you like the sound quality of our product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Love these ear-buds❗
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for noise cancelling ear buds and read multiple reviews about these and decided to give them a try. They are a little pricey but seemed to be in the ball park price wise compared to others with similar features. I love the numerous control features as well as sound management. I am very happy with these ear buds and will continue to use them every chance I get. Thank you sony for a great product and thank you best buy for a great purchasing experience❗
I would recommend this to a friend - Pros mentioned:Sound quality
wonderful for trips
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently went across country by by train and was looking for something small to help with active noise isolation. I had read many good reviews about the Sony's and when they were on sale jumped on them. Musically, better than I was expecting but the isolation of the outside for the long trip was surpurb. True, I love train travel, but at times want very close to slience and these did a great job. Cant recommend enough, especially for the price I paid.
I would recommend this to a friend - Cons mentioned:Water resistance
Good, but not great. Wait for the next version.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't the best out there, but for the price, they're certainly adequate. Whether you land on these or seek the AirPods Pro or Bose Quiet Comfort Wireless Earbuds for added functionality, capability, and/or sound, these are certainly nice for the price, but you'll likely want more. They're heavier than most, not water resistant, not the best in bluetooth range, and their sound stage is not remarkable if you use anything other than the audio content companies Sony has partnered with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi esion, We value your input and appreciate your feedback about your wireless headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. To get the most out of your WF1000XM3, please make sure to update its firmware: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads. The updates include key features, applications, bug fixes, and feature improvements. Don't forget to download the Sony | Headphones Connect app, too. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for the feedback and for choosing Sony! -Vincent
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these things. They last long on the full charge. Quality of the sounds are superb. Recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IMPhysician, Thanks for giving the product a perfect rating! We're glad you are enjoying the sound quality, long-lasting battery life and overall features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The headphones offer 6 hours of power and the handy charging case provides three more charges to keep you going throughout the day. That’s up to 24 hours of noise-free listening. With noise canceling off, it’s even longer — 8 hours of power on a full charge, with three more charges from the charging case, for up to 32 hours of play time plus the ability to get 90 minutes of use from a 10-minute quick charge. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Expensive and a tinny base response
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design, fit in ear was good, however the base response made it sound tinny. Wasn't thrilled...at all Advertised as best noise cancelling in the field and that's why I originally chose them, however after just a few uses ended up taking them back for a Pro Beats wireless. For most these would probably work just fine, however I love my music loud and with a LOT of bass. I don't feel these cut it, even after adjustments were made.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound, but would not stay in my ears.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great reviews and they do sound great and provide good sound cancellation. They ultimately did not work for me because they would not stay in my ears when I walked around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Paulyo!
Thank you for the honest review. To isolate the issue and also to maximize the efficiency of the noise canceling of the headphones, we recommend using a different supplied earbuds to obtain the best fit and prevent the headsets from falling out.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Sound quality
Not for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these mainly to use while working. I like talking on the phone and I heard these were great for that. I wasn't really purchasing for sound quality mainly to make calls. First the calls are trash, I dont know what Sony is doing but sadly they really fail in this side of things. The Sound quality is great, good base and the app is awesome. I just personally wouldn't purchase another pair since they didn't do what I really wanted, make good clear calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nanoz619, Thank you for the feedback on your experience with your WF1000XM3. While we're glad you like the great sound quality, deep bass, and intuitive companion app of your new headphones, we regret to hear you're having call quality issues with the unit. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities or call performances with the unit.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Great Product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a better product than the Bose. Sound is clear and crisp. This compliments my other sony over the ear headphones. Sony at this time is superior to Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielgg, we're glad you like the sound quality of our ndustry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up. Good quality sound. Holds a charge for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi privatenumber6,
Great! We're glad that you like the battery life, sound quality, and user-friendly functions of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph