Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
great if you don't mind the beeps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the fit was awesome and very comfortable . Sound was very clear, but the non stop beeps drove me crazy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Preston,
Thank you for sharing your thoughts and experience using the WF-1000XM3. While we're glad you like the incredible audio quality, fit, and how they feel exceptionally comfortable, it's unfortunate you've been running into difficulty. We're sorry to learn a beep sound is sometimes heard on the unit. Please allow us to help you and turn this into a better experience.
When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes.
The notification tone can be disabled in the Sony | Headphones Connect app. To keep this from happening, follow the steps provided on this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229328
If the issue is still unresolved, please follow the steps below for ways to contact us.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Cons mentioned:Connection, Volume
Great Sound- Inconsistent Syncing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had several issues with syncing weekly. Never seems to be a great connection when using. Low, fuzzy volume. Frustrating! Very high priced for quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, WMUUser!
We regret to hear about what happened. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00097458
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Sound quality
Easy to use, good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost one of them my second week. There is no way to track them. You would think at that price there would be a tracker. They have a good sound, block the outside noise, and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bearcat,
We're sorry to hear about what happened. We agree that the sound quality and noise canceling features are great. For us to better assist you, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
So far so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very apprehensive about these after my last experience with 1000k wireless earbuds. The sound quality is better than my Apple AirPods with noise canceling but the call quality and lightness goes to Apple. These do offer more ear fitment options and again will see how the batter holds up I coming months. First couple of charges the battery lasts maybe 2 hours on 75 percent volume but seemed to last into 4 hour range in preceding recharges . Time is the greatest revealer of the the truth so will see how honest Sony is shortly.
I would recommend this to a friend - Pros mentioned:Sound quality
Sleek design, great sound!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something that wasn’t as bulky as my older Bose sport wireless and also wanted noise cancellation. Sony has outdone itself with these headphones, slim and low profile on the ear, adjustable EQ through the app (sounds great) able to skip songs, answer phone calls and pauses music when you take one out to talk to someone! I use these mainly for the gym but with the noise cancelling they’d be great for traveling in noisy areas for every day commuters like flying, bus or train.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Tori!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
- Pros mentioned:Battery life, Sound quality
Amazing Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these buds! They do an excellent job of canceling noise and have a great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmille1, We are thrilled to hear that you absolutely love our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Great sound-better noise cancelling needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, set up easy, app is glitchy. Needs better ambient sound cancelling when on a call from a “other person on the call” point of view. First person noise cancelling is great
I would recommend this to a friend - Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying these earbuds. Noise canceling is amazing. The only tough part is that when outside I'm nervous about them falling out of my ear and losing them. Otherwise great product.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Good headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones good noise canceling wish there were a little bit louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie, We're really happy to hear you are enjoying its amazing functions and excellent noise cancellation. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Hands down the best Noise Canceling IEM's out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM3 have been hard to get of late and I was very excited to see they were available to order. The build quality is great, typical Sony, the Sound is incredible for non custom IEM's and the noise canceling is phenomenal. They aren't cheap but something of this quality sound etc never is, don't hesitate, if you are looking for something other than the mundane Apple Air Pods, look no further, the WF-1000XM3's are worlds above them and most others in this price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, NyVetteGuy!
You chose the best one! We are glad to know your feedback on your Sony WF-1000XM3. Thank you for trusting Sony!
Regards,
Vincent
- Pros mentioned:Sound quality
The best truly wireless earbuds I’ve owned to date
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best wireless earbuds I’ve owned to date. The noice cancelling capabilities are absolutely unprecedented. I can no longer hear my coworkers speaking to me at the office and I can honestly say that I’ve never enjoyed the work days more. The sound quality of these headphones is wonderful. The accompanying app can be a little annoying at times, but simply turning off the sound control options eliminates the notification chime.
I would recommend this to a friend "BEST BACKGROUND NOISE CANCELING" Headphones???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for My hubby for Christmas and SO Far He Loves them... But, I cannot give 5stars sadly because He has DILIGENTLY been working on trying to get the "Background Noise" that is supposed to be "SO AMAZING" with All the reviews I read, and He drices So NEEDED VERY GOOD NACKGROUND CANCELING NOISE HEADPHONES, YET Everytime We talk, there is wind noise, etc... & It just is Very Disappointing... So, If Y'all can Help Us get it fixed to where it is True to what You have Claimed they are, I will Gladly give you guys 5 stars & wld appreciate any help or advice too... Truly!!! Thank you & God Bless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4bradandchrissy,
Thanks for the 4-star rating. We're glad to hear your husband loves his new WF-1000XM3 Headphones. We have taken note of your issues. Please allow us to help you and turn this into a better experience.
• For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Sound quality
Amazing Earbuds, excellent Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for about 2 months now, use them when I fly. Was concerned that these didn't have AptX, but the sound quality on these are amazing. For flying, the noise canceling on these is incredible, even better than my Momentum 2 set of cans. Highly recommend. Build quality and controls are A+, comes with plenty of earbud options. Downside, with noise canceling on, I get about 3.5-4 hours max out of these, glad it comes with a case that doubles as a charger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, COS45!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
- Pros mentioned:Sound quality
Great Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing. They stay in your ear pretty well. The only thing is they don't work that well for phone calls. They pick up all the sounds around you and phone calls aren't clear.
I would recommend this to a friend - Pros mentioned:Sound quality
Sweet headphones jnes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones. Range for connection is very long. Sound is excellent. Can hear through the headphones, so you don’t get blind sided by anything. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Danerice, We are glad you like your Sony headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. We appreciate your feedback. Thank you for trusting Sony! -Vincent
Just not the same
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This set of noise canceling in-ear headphones (ear buds) are pretty good. This is another case of they just didn't fit my ears as well as the Air Pods Pro did (tried almost every silicone cover) or cancel the noise as well. I had to take them out after a couple of hours as they felt hard and uncomfortable. I tried them for several days and it didn't get any better. They also didn't cancel the background noise as well as the Air Pod Pros (but I'm an Android girl so was determined to find something in this line). I changed to the Sony WH-1000XM3 over the ear headphones and am much much happier. There will be a review for those posted soon.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
best true wireless you can get bar none
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is THE BEST quality true wireless earphones you can get. I encourage you to do your research also and you will most likely come to the same conclusion. Comes with the quick charge case for the buds to keep continuous play for your ears. Please note that it was recently leaked that Sony will be releasing Aptx codec via software update (which was my only major complaint with these buds) so in a few months it will be the Perfect wireless set you can get.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Fantastic product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, good noise cancelling, and a long battery life make this a great choice for headphones.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very comfortable. However, I haven’t tried them out while running or being active.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, That's great! We are thrilled that you like the sound quality and comfort of your new WF-1000XM3 headphones! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Cons mentioned:Connection
Cutting in and out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They cut in and out a little more than I would care for. Especially for the price. I own the over ear version which are excellent, and gave me confidence to buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyshopper, Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music.
We regret to hear you're having sound issues with the unit. This is usually not the case for our headphones nor the experience we want you to have. For sound issue: Use this headset and the Bluetooth device as near to each other as possible.
• Set the Sound quality mode to Priority on stable connection.
1. Launch the Sony | Headphones Connect app.
2. Set the Sound quality mode to Priority on stable connection.
Resetting and initializing the headset may help resolve the issue:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit our support website.
We appreciate your feedback. Thanks for choosing Sony!
Best regards,
Jess