Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Impressive All Around
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very impressed with the sound and quality of these Sony earbuds. I had tried Samsung version in the past and returned them within an hour very disappointed. Also impressed with the noise canceling quality. Sometimes it's actually too good! Just wish they had a longer battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TowerLife213714, Glad to hear that you are happy with the sound quality and noise cancelling of your new WF-1000XM3! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. -Carl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before the AirPods pros and I would say that these do sound a bit better but the AirPod pros look better than the Sony and that’s why I went for the AirPods pros also if you already have an iPhone it’ll be a really easy set up and it’ll work with the apple ecosystem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roberto, That's amazing to hear! We are happy you like the great sound quality of our WF-1000XM3 True Wireless Noise Canceling Headphones! We value your input and appreciate the feedback. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for the feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great quilty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the earbuds. They provide a great noise canceling feature. Don't like that they don't stay in my ear
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My brother likes them, he was not sure if he liked how it felt in his ear. But the sound he said it was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, We are glad to hear your brother is enjoying our industry-leading, noise-canceling Truly Wireless headphones. We appreciate all of your feedback as it helps improve the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Erin
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing but not good for running. If you looking for running go for other product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Syed, We are glad that you like the sound quality of your wireless headponmes. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. The modes work really well. Sometimes though it cuts out for half a second then sound comes back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Esteve!
Thanks for the feedback! If sound skips frequently during playback, the situation may be improved by setting the sound quality mode to “priority on stable connection.” For details, refer to this link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html?search=stable
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Sound quality
Amazing ear buds!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony wf1000xm3 are amazing ear buds. The sound quality is very good, the noise cancelling is great its adaptive so if it's less noisy then it adjust to that same as if its louder around you. They feel great in your ear and they come with a bunch of different fittings for you to try out to get the right feel and fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timber, we're glad that you are having a good time with our product. We always want to make SONY better. Thanks! ~Earl
- Pros mentioned:Comfort, Sound quality
A new champ in town!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is a 10...Comfort is a 10...Noise Canceling is a 10.
I would recommend this to a friend - Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want the best sound, these are for you. My husband got them in black and as soon as I tried them I ordered the silver for myself. We have iPhone X and they pair instantly, no connection issues. Easy use, responsive and using the headphones app makes it extremely easy to set your preferences with sound and button control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, StitchyFox!
Thank you for the 5 stars rating! Thanks for choosing Sony and enjoy your headphones.
Regards,
David
- Pros mentioned:Sound quality
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good connectivity and variety of ear bud styles. Pretty good quality noise cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandoraguy, Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're glad you like the sound quality and noise cancellation of our newest industry-leading noise canceling headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great sound great noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound not a huge fan of having to use the app but the app is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sbmaster,
We're glad to know you love the excellent noise cancellation and sound quality of your WF-1000XM3. Your feedback about the app is greatly appreciated. You can use the headphones without the app, however, to get the most out of your WF-1000XM3, the Headphones Connect app is a utility app that helps you to quickly connect compatible Bluetooth headphones to your smartphone. After connection, the app allows you to customize audio settings with your headphones.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
Thank you for sharing your feedback and for choosing Sony!
Regards,
Jess
- Cons mentioned:Connection, Fit
Constantley falling off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried sevearl of the ear plugs and still cant seem to keep them on. The Headphones are constenlty disconnecting from my phone and or iPad. The Noise canceletion is weak, can hear everyone around me. Not really happy with these. I had the Bose heads set for 4 years with out these issues.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the earbuds just wish that you could find buds that fit. I love the noise cancellation feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wayback718, We are happy that you love your new Sony wireless headphones. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Not bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took these back and paid the extra for the Apple AirPods Pro. Had issues with these not staying connected to my Bluetooth on my phone, kept cutting in and out. Very frustrating to use. Sound was good when you got them to stay connected. Noise canceling was so so. I could still hear things around me. Definitely not as good as the AirPods Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Heidi,
Thank you for the feedback on your experience with your WF-1000XM3.
We value your opinion and we would like to apologize if the unit did not meet your expectations. While we're glad to hear you like the sound quality, we regret to know that you're having connectivity issues with the headphones. One of the possible solutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Please visit the link below for instructions.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”. We regret to know that the unit had to be returned. Thank you for sharing your feedback, it helps us improve our future products.
We hope that you will shop Sony again in the future.
Sincerely,
Jess
- Pros mentioned:Sound quality
Great product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is fantastic. Noise canceling feature works well, but it did take a few days to get used too. Wearability is okay, I have yet to find the perfect earbud cover the fit snuggly. I believe this will take time to adjust too as well. Overall I am satisfied with this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Makulit,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're truly pleased to hear you're happy and overall satisfied with the amazing sound quality and noise canceling feature. We value your input and appreciate the feedback. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. Try the different designs and shapes to find one that fits comfortably according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and optimal performance with noise canceling.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Connection
Just look for something else
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased them to use with my iphone but they ended up having a lot of problems. From disconnecting to crashing. Don’t get me wrong they sound amazing but you won’t get to experience that amazing sound without the disconnecting and skipping issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS91,
Thank you for purchasing the WF-1000XM3 True Wireless Noise Canceling Headphones. While we're glad that you like the sound quality, we regret your experience with our product and we apologize if the unit disconnects from the paired device occasionally. We'd love to troubleshoot this and make this a better experience for you.
• For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancellation is great for buds. The pairing to a second device is somewhat a task but overall pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Paparick!
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
- Pros mentioned:Sound quality
Only Sony can match if not exceed quality of Apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only Sony can match if not exceed quality of the Apple products, these are a great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaveenHL, We're very grateful for this positive feedback! We are thrilled to hear about your amazing experience of our industry-leading, noise-canceling Truly Wireless headphones. We are happy to hear that you are enjoying the features and sound quality of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort
Not my cup of tea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had crackling issues with them. They don’t stain your eyes really well. They were comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goalie2884, We are sorry to hear that you are having an issue with your wireless headphones. We update the firmware of your headphones to isolate the issue. If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Buy Now! Previous bose fan here!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still like bose, but nothing touches these headphones. The built in features like auto ambient/noise cancelling/auto detect when your on a tram or train, bus or walking. And the Eq on the app is fire! It has multiple ear tips so small or big ears it will fit! Side note: these are Ok for running too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrHolywood, We are thrilled to hear that you are like the features and capabilities of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent