Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Water resistance
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took off 1 star since these are not water resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teach90,
Thank you for the review. For your information, the headphones are not waterproof or water-resistant but will be able to stand sweat or water just fine. If you wish to upgrade in the future, we recommend our WF-1000XM4 that has IPX4 Water resistance.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
I love these better than AirPods
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headset! Some of the best sound quality as well as a durable charging case and the earbuds charge pretty fast. I use these when I’m at the gym and the noise canceling works wonders! Honestly one of the best purchases I’ve made in a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DSXIII, Awesome! We're glad to hear you like the sound quality, noise canceling and overall features of your WF-1000XM3 and that it is helping you stay fit in the gym. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love these.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise canceling, sounds and comfort. You can’t beat these.... I’ve tried. I don’t love the touch button on the outside now verses the older model... but still, can’t beat them. I hit the button by accident a lot, other than that, still amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
Love Love Love these Buds!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love Love these Buds! These things are great the noise cancelling is too notch for buds. The over the ear XM3 sounds better but these are a great option when you don't want to have all that bulk on your head. I would for sure buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rksulli, Great! Thanks for the positive feedback. We're glad to hear that you like the noise cancelling and overall features of our industry-leading, noise-canceling Truly Wireless headphones. We value your input and appreciate the feedback, it helps us improve our future products. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Thanks for trusting Sony! -Jess
- Pros mentioned:Sound quality
Best wireless earphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one can beat the best active noice cancellation and the best sound quality in the market other than sony. By bringing the active N/C to a wireless earphones is a game changing. I use it in the gym and so far I can tell it's sweat proof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kpatel, Fantastic! We're thrilled to hear you're enjoying the industry-leading noise cancelation and excellent sound quality of your new Sony headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in between these and the AirPods, but the sales associate recommended these and said he had a pair himself. The sound quality is great and I love the feature of being able to hear the noise around you when you want. Some noise canceling headphones only have one mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AR1732,
Thank you for the recommendation. We appreciate your time sharing this feedback. Enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset I have had in a while. I drive trucks for a living and my truck is loud!! So I know a good headset when I see one. Great sound, mic comes through clear to others, while on the phone, and still can hear whats going on around you. Well worth the money!
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound quality, poor noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these with the express intent of noise-cancellation and hopefully improvement in ambient noise pickup on calls and have been vastly disappointed with both... On the upside, the sound quality for playback is very good -- superior to my Samsung earbuds, but for nearly double the price this was rather disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fil2020, we're glad you like the sound quality of our product. For the noise canceling function to be fully effective, select the earbuds that fit your ears the best, and wear the headset correctly. SONY provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. ~Earl
- Cons mentioned:Fit
Good sound not so good fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but the fit in my ear still isn’t the greater for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph78, We are happy that you like the sound of your new headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Work pretty well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well enough that when flying you know there is a baby crying two seats behind you, but it doesn't bother you at all. With music playing you can barely hear someone yell at you from 5 feet away. Battery doesn't last the 6 hours, more like 4 to 5 hours, but they charge super fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Bmass!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
- Pros mentioned:Bass, Battery life, Sound qualityCons mentioned:Water resistance
Great sound and feature packed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM3 wireless earbuds pack a lot of features and great sound into a small package. They sound great out of the box, but the Sony app lets you unlock more features and customization to make them sound better. It comes with traveling hardware and the battery power lasts as they state Charging the earbuds is easy. The snap into the charging case magnetically, and only go in one way. Red and blue lights tell you if they hare being charged or done. You can pair them through NFC with the case and BT. Physically, the best thing you can do to get the best sound and comfort is to get the proper earpads for a good fit. It comes with a set on the earbuds and 6 more sets from L to SS in two different materials. They are easy to pull on and off so you can get the right fit. Inserting them is simple. Slide them in a twist a bit per the instructions, and they settle in fine. They are not sweat or water resistance, but so far that hasn't been a problem. Once paired and inserted the Sony headphone app allows more customization. The app allows you to change the earbud controls, sound/noise cancellation settings, equalizer, power options, battery charge remaining, and a link to the sony music center if you use it for playing music. Sound quality and connection was great with new devices. I tried them with an older device and it didn't have the BT version needed, so the sound was mono over both earbuds. Pulling out either earbud auto pauses music and putting it back in starts playing again. The option works really well. Noise cancellation is on par with any other earbuds or headphones I've tried. Blocked out fans, background noise and no hissing. The ambient sound control lets you adjust the sound to allow voices to come through so you don't have to take out the earbuds to hear people. It works well. A tap on the left earbud cycles through the sound reduction options. I can listen to someone and then just go back to full noise cancellation. The equalizer and bass enhancement options are nicely done. The bass is not muddy and overwhelming. There are manual and preset equalizer options. Adaptive sound control tires to adjust the noise cancellation options depending on what you are doing. It seemed to work okay for me in limited attempts. Tapping the earbud and doing it manual means no switching surprises. The only thing you can do with the earbuds is adjust volume by physical means. The charger will hold three full recharges when fully charged. I was able to recharge 30% of the earbud batteries in 5 minutes. The connection never dropped for me whether in connection of sound priority mode. The earbuds are small and light. I didn't notice them after a while once I had the proper sized earpads on. Call quality was good. People could hear me with no issues. An occasional echo was the worst anyone ever heard, but the voice was clear. Sony has packed a lot of features into these earbuds and they are worth it. The music playback captured the full range of music. Great music playback, comfortable, and block out noise leaves you just enjoying the music. If you are looking for noise cancelling earbuds, these should work for anyone.
I would recommend this to a friend - Pros mentioned:Sound quality
Phone call is terrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music is great, but when I get calls, it disconnects and I have to manually switch to Bluetooth! It is like buzzing when I taking on the phone, it’s not hearing clearly for so many times. I bought this pair for my work but it’s not the best I think phone calls!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Thulobhai!
We do apologize for the inconvenience. For us to better assist you, please email us at [email protected] with the following details:
Name:
[Insert platform name] Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Sound quality
Awesome noise canceling for the size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's awesome sound quantity, the noise canceling is great for how small this device is. I was worried that it might not be able to connect two devices after reading some reviews online, but it can actually do it, there's video online teaches you how to do that. It's a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, alexwu! Thanks for the feedback! We're glad to hear that you're happy and satisfied with your new earbuds. We're looking forward to more reviews from your future Sony products. Thank you for trusting Sony! - Romeo
- Pros mentioned:Sound quality
Sounds really good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds sound really good and have more options to customize the fit in ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike,
Awesome! We're happy to hear you're having an enjoyable experience with our newest earbuds. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow cancels noise. Very helpful for meetings. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuy, we're glad you like our product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing. ~Earl
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good sounds great, ambient sounds sounds good would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Badguygomez, Fabulous! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We appreciate the recommendation. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Total Overkill for Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as my WH-1000XM3 Over-Ear headphones. I could not ask for these earbuds to do anything better, in fact, I likely won't use half of the features. Absolutely worth buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaytonR, You've made a fantastic choice! We're very happy to hear you're having a great time so far with your new Sony industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t what we purchased at first. Splurged for the new noise-cancelling AirPods. Returned those pretty quick (had an un-Apple-like plastic seam that hurt the ear) and bought these instead. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddio! Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good for music and thats it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could never get these to stay in my ears. They flop around even with comply foam tips. Just not stable unless you're sitting somewhere. Also, when I used them on the phone people complained they couldn't hear me or my mic was breaking up. But music quality out of these is insanely good!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rcsj1310, Thank you for choosing and purchasing our WF-1000XM3 Wireless Noise-Canceling Headphones. We apologize if the unit did not meet your expectations. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Good to know that you like its sound quality. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions.
Please make sure that the headphones has the latest software update to improve the overall performance, please use the Headphones Connect app to update the software. Resetting and Initializing the headphones will also help on resolving the issue.
• Resetting the headset
- Place the headset in the charging case, leave the lid of the charging case open, then hold your finger to the touch sensor on the left unit for about 20 seconds.
Release your finger when the indicator (red) of the headset turns off after flashing.
Then hold your finger to the touch sensor on the right unit for about 20 seconds.
Release your finger when the indicator (red) of the headset turns off after flashing.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
• Initializing the headset to restore factory settings
- Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.
- The indicators (blue) flash 4 times, and the headset is initialized. This operation resets the headset to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html
Should you need further assistance, please let us know.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
- Cons mentioned:Connection, Fit
My biggest issue with this ear bud is connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connectivity is terrible. It constantly disconnect while listening to the music or on phone calls. Also, it will stay still in my ear. However, I like most of the features in the ear bud but I have to return it because of connectivity
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Denis, We regret to hear about your experience with your wireless headphones. If they are still with you, we highly recommend updating the firmware. The software update includes key features, applications, bug fixes, and feature improvements. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent