Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent sound quality, outstanding battery life, and comfortable fit of the product, along with its effective Active Noise Cancellation and clear bass. However, some users have experienced frustrating initial connectivity issues and found the product to be a bit pricey. Concerns have also been raised regarding overly sensitive touch controls and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Hella good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these eardubs. Never went back to my airpods. One gripe i have about is it shoulve came with silicone tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeromesk33,
Fabulous! We are very happy to know that you love your WF-1000XM5. We truly appreciate your feedback with the supplied earbud tips. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Work well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work well and I like the features that come with the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CohenU, we're glad you are enjoying our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
Grandma
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving as a Christmas gift so I’ll have him review it after he opens it! He had three ear buds on his list!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Teacher35.
You've definite made a great choice! We are thrilled to hear that find our WF-1000XM5 perfect as a Christmas present. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Amazing NC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones a bit slippery in the hamds though and the part that goes in your ear gets really dirty
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrizzyReviews,
Thanks for commenting! We are very happy to hear about your satisfaction with the amazing noise canceling feature of your WF-1000XM5. We truly appreciate your input with the design of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony!
- Romeo
Worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are probably the best-performing buds I have tested. The ear tips may not be for everyone though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryR,
Thanks for commenting! We are thrilled to hear your satisfaction with the superb noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Best wireless headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones I’ve ever purchased. I buy every new model and they constantly improve them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NileD,
Thanks for commenting! We are extremely pleased to hear about your satisfaction with the amazing performance of your WF-1000XM5. These headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Don’t buy if you don’t like earplugs fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the fit. Feels like they’re always going to fall out sometimes they do. I can hear sound from the background and all around. Would rather just stick with AirPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulF,
Thank you for sharing your feedback. We are sorry to hear that you are having trouble with the fit and noise cancellation of your WF-1000XM5 earbuds.
To improve your experience, we recommend experimenting with the different ear tip sizes included in the box. Finding the right seal is essential not only for a secure fit but also for maximizing the effectiveness of the noise cancellation. Additionally, you can tap the touch sensor on the left unit to toggle your noise canceling settings to better block out background sound.
We hope these adjustments help you get the most out of your headphones!
Thank you for considering Sony.
Best regards,
Dominick
Wonderful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely wonderful! They stay in place while running and the functionality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chopper,
Perfect! We're glad to hear that you are having a great time with your new XM5 Noise Canceling Earbuds. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris
Works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it is i would say, this would be weird but being deaf from one ear i can hear with this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reypollo,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Better than LG's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work far better than the LG's, which were basket cases for operability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonA, we're glad you like our product! Thanks for choosing Sony. ~Earl
Quality does not match high price tag
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds fall out easily and one earbud disconnects and reconnects especially if you are moving around while wearing. Bluetooth range is very small. I have to stay within 15 feet of the device even when the space between is open. I wish I had purchased the Bose for the same price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarmenJ,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. It's unfortunate to hear about the Bluetooth connection issue you're experiencing with your WF-1000XM5. Also we are sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. We'd love to help you troubleshoot the problem. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Best Service by Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and technical advice from the team. Thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinO, Amazing! We're pleased to hear that you're satisfied with the service! We also appreciate your 5 Star rating and thank you for choosing Sony. Erin
4.75
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them somewhat blindly but ended up very happy with ny my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoTr, we're glad you are very happy with your new earbuds! Thanks for choosing Sony! ~Earl
The best as always
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5 true wireless noise-canceling earbuds are of great quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselaG, we're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Quality for the $ Worth the money...better quality than simular products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipD,
Thank you for the 5-star rating! We're happy to hear that you like the quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
uncomfortable fit, touch controls too sensitive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I snowboard alot and wearing your beanie or helmetguard over this headphone mutes it. Unusable on the mountain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JonathanH,
Thanks for the comments. We are sorry to hear about the inconveniences presented, as we understand this is not the experience our customer are meant to go through. We would like to mention that you can download the Sony Sound Connect app, where you can manage the touch sensor functions, that way you can avoid unwanted muting. We will add a link which you can access to get more information on the functions of the earbuds' touch sensor and troubleshooting for the issue:
https://www.sony.com/electronics/support/articles/00273264?utm_source=glean
We appreciate the understanding and thank you for considering the Sony products. Have a nice day
-DiegoV
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them such an upgrade, a little pricey but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farrin, Congratulations! You've made an excellent decision by upgrading to the WF1000XM5. We're truly happy to know that you love these headphones. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this he say are the best he ever have they are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Too small, Too slick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, i passed them off to my daughter who encountered the same problems. Theyre hard to get a hold of and slip out of your fingers all the time. They also tend to fall out of you ears at the wrong moment. Imagine searching the floor of an airliner….lucky it wasnt crushed. The sound quality didnt match my previous Bose and my ears never felt quite sealed in terms of noise cancellation. Overall, i had expected better. Lastly, they become dislodged from their charging posts inside thwir case. Its common to find one with a depleted battery even though theyre seated in their case when you close it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dreadful,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we wanted you to have. We appreciate your feedback with the design of the headphones and we apologize if they didn't fit you well. To keep the headphones from falling out, comfort, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the battery issue, please refer to link below to troubleshoot why the WF-1000XM5 does not charge:
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Ehhhhhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re ok. Nothing amazing about them. They still fall out the ear after a bit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HonestOpinion, thank you for taking the time to share your thoughts about the WF-1000XM5 earbuds. We sincerely apologize for the inconvenience you've experienced with them. Your feedback is invaluable to us and helps us improve our products.
We recommend trying different earbud tips, as finding the right fit can greatly enhance comfort and stability. We appreciate your understanding and hope you have a better experience with the earbuds.
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany