Customer Ratings & Reviews

Hi SamJ, Fantastic! We are thrilled that you are satisfied with the outstanding sound quality, effortless setup, and excellent fit of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo

Hi Stelyos,

You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo

Hi Neztribe,

We are absolutely delighted to hear that Sony wireless sound is your go-to for quality and that you consider the WF-1000XM5 earbuds to be the top option! Thank you for your continued loyalty and for sharing your enthusiasm for the audio quality of our premium earbuds.

Thanks for choosing Sony. Best regards, Eliab

Hi LiamOBrien,

We regret to hear that you are not satisfied with the WF1000XM5. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Aside from having the right fit, the steps on this link may help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

If you still encounter pairing or connectivity issues, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html

The battery life of the headphones may vary depending on the settings and conditions of use. For more information, please refer to these links:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi BlancaO, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hello M3tr0d0b3b00min,

We're delighted to hear that the earbuds seal well and that you appreciate the long battery life. It's fantastic that you are getting 7–8 hours of use at a low-medium volume without noise cancellation or pass-through. You can control the noise-cancelling settings via the touch sensor on the left earbud or through the Sony | Headphones Connect app, which allows you to toggle between noise-cancelling modes and ambient sound modes according to your preference. This feature could be particularly beneficial in noisy environments to enhance your listening experience. Thank you for choosing Sony!

Best regards,
-Fred

Hi Jason,
Thank you for your time writing this review. While we are glad you like the sound quality of the WF1000XM5, we're sorry to hear if you are experiencing Bluetooth connection issues and if it sometimes fall out on your ears. Allow us to help make this a better experience.

Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection"
Remove any obstacles between the headphones and smartphone.
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone.
Connect the headset and the Bluetooth device once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.

The WF1000XM5 may also fall out or feel uncomfortable during use if you don't wear the unit properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Perform [Determines Optimal Earbud Tips] and confirm that [Earbud tips are air-tight.] is displayed.
If the display is a display other than the above, push the earbud tip slowly into your ear canal or replace it with another earpiece and measure again.
Please refer to this link on how to wear the headset properly in your ears: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi JairC, Thank you for the positive review! We're glad you're enjoying the bass and music clarity, excellent noise canceling, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi MargoG,

We're absolutely thrilled to hear that your WF-1000XM5 Earbuds are the best you've ever owned! It's fantastic to know that you're enjoying the perfect balance of our industry-leading noise canceling with the convenience of being able to stay aware and speak with people around you. That's precisely what our innovative features like Ambient Sound Mode are designed for!

Thank you very much for choosing Sony, have an awesome day!
DiegoV

Hi MC431,

We are so appreciative of your incredible loyalty! It's fantastic to hear that the WF-1000XM5 earbuds continue to impress you with their unbeatable sound quality and noise cancellation, making them worth buying again and again. We truly value your dedicated support.

Thanks for choosing Sony.

Best regards, Eliab

Hi Lwoodr000!
Thanks for the honest review!
It is fantastic to know that your WF-1000XM5 earbuds are a great fit for you. We’re glad the noise canceling feels natural rather than overwhelming.

We appreciate you choosing Sony!
Best regards,
Estefany

Hello ErikWest,

Thank you for your insightful review of the WF-1000XM5 earbuds!

We're thrilled to hear that you find them to be a great product to enjoy your music. That's exactly what we aim for with our premium audio devices.

You've hit on a really important point regarding noise canceling: you're absolutely right that the noise canceling capabilities of compact in-ear headphones, while exceptional for their size, won't quite match the performance of our larger, over-ear WH-1000XM series headphones. The larger physical seal and different driver technology in over-ear models allow for a broader and often deeper reduction of ambient noise.

And we completely understand the challenge of practicing golf with over-ear headphones—that's a perfect scenario where the WF-1000XM5s truly shine, offering high-quality sound and effective noise reduction in a much more compact, activity-friendly form factor.

Thanks again for your great feedback and for choosing Sony!

Sincerely,
Jenn.

Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam

Thanks for the feedback, Rodnew! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Mafcolts, thanks for choosing and purchasing our product. We're glad you are enjoying it. We understand your feedback regarding the bass of your Sony unit. If you feel that the bass sound has become insufficient (or that the sound quality has deteriorated), exchange the earbud tips with new ones. You can follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=bass

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi EsetaS,
Thank you for sharing your experience with us! Nice to hear you love the noise canceling features of your WF1000XM5. We're sorry if the volume lacks a little. Please refer to this link with steps to troubleshoot if the sound is low: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Awesome, NickC!

We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi lawaia100,
Awesome! Glad to hear that you are having a great time with the superb sound quality, long battery life, and easy controls via the Sony Headphone connect app with your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris