Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent sound quality, outstanding battery life, and comfortable fit of the product, along with its effective Active Noise Cancellation and clear bass. However, some users have experienced frustrating initial connectivity issues and found the product to be a bit pricey. Concerns have also been raised regarding overly sensitive touch controls and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Highly recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones. Best pair of earbuds I’ve had in the past decade
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive review of the Sony WF-1000XM5, Terri. It's great to hear that you love the noise-canceling feature and find them to be the best pair of earbuds you've had in the past decade.
The WF-1000XM5 earbuds are known for their excellent noise-canceling capabilities and overall sound quality. They are designed to provide a comfortable fit with hybrid earbud tips that help create a better seal, improving both comfort and audio performance.
Thank you for choosing Sony and sharing your satisfaction with the WF-1000XM5 earbuds. We are delighted to know that you are enjoying your headphones!
Gus
Returning. Wished it was different.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to say these are terrific. But unfortunately, they are just average to me. The sound isolation is poor. I know that they are hoping to get a good seal with their foam tips - and that is definately a key to sealing out the outside noise... But for my right ear, no amount of pushing or twisting would adequately seal. For this price, I expect top notch. Unfortunatley, sub 100 dollar earbuds seal better and sound the same.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechNoggins,
Thank you for your comment. We sincerely apologize if our WF-1000XM5 did not meet your expectations. This is certainly not the feedback we hoped to receive. For optimum fit, comfort and to maximize the noise canceling function and sound quality for music and calls of the headphones, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thanks for choosing Sony.
Best regards,
Romeo
Sony Social Support
Very Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best all round buds under $400.00 Superior to the new Technics.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AKAudioVibe,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Great Store!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very helpful in the store when I was looking to select some new earbuds. More than one associate helped me in my decision and when I made up my mind they took me right to checkout! I highly recommend shopping at this location.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR,
Thanks for commenting! You've made a great choice! We are extremely pleased it suits your needs. We are also glad to know about your satisfaction with the superb service of Best Buy.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Very satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them! Definitely got my moneys worth. Big fan of the foam eartips
I would recommend this to a friend- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good they feel really comfortable!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Xbox, Thank you for sharing your feedback about the comfort of your WF-1000XM5. We're thrilled to hear that you find these earbuds really comfortable to wear! Your input is valuable to us, and we're glad that they are living up to their promise in providing a comfortable listening experience. Thank you for choosing Sony! - Romeo
Best Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Perfect for long runs and workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, TonyQ,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Returned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were OK. They didnt grip in my ear very well, and I did not like the smooth finish on the buds. Noise cancelling and audio quality was OK, but did not adequately block out the construction noises I work around.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikolasB, thank you for giving the Sony - WF1000XM5 a try and for taking the time to share your feedback. We're sorry to hear they didn't provide the fit and noise cancellation you were hoping for, especially in a challenging environment like a construction zone. Your comments about the grip and finish are appreciated and will be shared with our product team as we continue to improve comfort and performance. We're glad you found the audio quality decent, and we hope to have the opportunity to earn your trust back in the future. Thank you for considering Sony! Best regards, -Dominick
One of the best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for over a month and I can say definitively that they are one of the best earbuds I've used. The customization alone makes them ideal for people that like to have different sound settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeuceB,
Awesome! Thank you for sharing your experience and it's nice to know that you are enjoying your WF1000XM5. We're glad that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony! - Marco
Great sound and noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a Sony WH1000 over the ear headphones, the performance is superb. The fit and finish is spot on the money. Its everything i expected, but sadly I lost it somewhere and i miss it. So i went and got this set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrVang, You've made a fantastic choice! We're so glad you like the great sound quality and exceptional noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Ok not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is terrible on these. They do have good sound but not great. I took these back and got Bose quiet comfort and the low sounds are even clearer but these do sound good. Also the case and ear buds are very small, much better than Bose. HOwever the noise cancelling is so bad I couldn't use them. If noise cancelling isn't big for you they will probably work but the Bose are cheaper and just as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, We’re sorry to hear you did not have a great experience with the Sony WF1000XM5 and they had to be returned. This is definitely not the news that we would like to hear. While we're glad you like the sound quality and compact size of the charging case and the earbuds, we regret to learn that about the noise canceling issue that you've had with these unit. Performing the steps on this link ensures optimal noise canceling experience with these earbuds: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Best earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever!!!!! I’m so glad Best Buy representative help me with this purchase!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Ginster,
Thanks for the comment and the 5-star rating review! We are delighted to hear that you are enjoying Your Sony Earbuds! Do not forget to download the Sony Sound Connect app to enhance the experience!
We really appreciate the preference, thanks for choosing Sony and have a nice day!
-DiegoV
- Cons mentioned:Connectivity
Please don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely disgusted by this purchase. Got water damage, less than 3 months old. Sony doesn't offer warranties, nor has the ability to repair it. Best Buy won't help. This is totally broken, and costs over $300 with tax. Sony's recommendation is to "check the yellow pages and find a repair center". Please, do not purchase these earbuds. They aren't good quality and break very easily with no hope of fix. Connectivity isn't that great either. Sound is ok, not as good as Airpods. Such a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ANewBrickForMyDisplayCase, we are truly sorry to hear about your experience with the WF-1000XM5. We completely understand how frustrating and disappointing it must feel to invest in a product, and have it fail in such a short time, especially without the support you were hoping for. That's not the kind of experience we want you to have.
We understand your frustration and want to help in any way we can. We appreciate sharing your honest feedback as it helps us improve.
Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We are here to support you! Regards, -Dominick
- Pros mentioned:Sound quality
Game changers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling Webs (wireless ear buds)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan6181, Awesome! We're very happy to hear you're satisfied with your purchase. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Good Buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing. The beat is good eith the perfect balance. I would recommend just be aware of battery lfie.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyM, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
Sony earbuds.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. They're very doable. They block out other sound, and they are very easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Sony WF-10000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones, got a great deal with price match
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianP,
Thank you for choosing Sony!
We're immensely pleased to hear that you love the WF1000XM5 Earbuds! It's fantastic to know that you were able to get such a great deal with the price match. Your support means a lot to us, and we hope you continue to enjoy your earbuds!
Best regards,
-Fred
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great product, really enjoy using these. If i had to knock it for something it would only be the transparency mode as it’s not the best but that’s it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG,
Thanks for commenting. We're thrilled to learn that you're having an enjoyable experience with your WF-1000XM5. We truly appreciate your feedback with the transparency or Ambient Sound Mode. You can actually adjust how much of the outside world you want to hear within the Sony Headphones Connect app. For more details, you may visit the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=ambient%20sound
If there's something that we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to upgrade from my galaxy buds. Sound quality is great but that's about where the positives end. The noise cancelling causes a popping sound in the left bud whether on ambient sound mode or noise cancelling and apparently this has been an issue with the XM4's and has carried over. You have to go into the app to completely turn this off and then they sound great but don't get to use the noise cancelling, so that has become a useless feature. They also disconnect randomly which isn't an issue I've had with any of my other headphones (galaxy buds, beats, off brand amazon buys) which can be extremely frustrating. Overall I cannot recommend these headphones. I would suggest looking at something else. I'll likely be going back to Samsung after this snafu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, while we are glad that you are enjoying the sound quality, we regret that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the headphones randomly disconnects, please ensure that the headset and the Bluetooth device within 1 m (3.2 ft) from each other. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is an obstacle, such as a part of the body, metal, or a wall, between the antenna of the headset and the playback device. In this case, moving the playback device closer to the antenna of the headset may improve the Bluetooth communications. The antenna of each left or right headset unit is built into the part shown in the dotted line below
If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
We also recommend updating the firmware to latest version which is Version 3.3.1. Please launch the Connect app to check and verify the firmware.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you still experience noise issues from your headphones after following the steps, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have always been good. These support LDAC and you can really tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deso, thanks for sharing your great experience with the Sony - WF1000XM5! We are thrilled to hear your enjoying the astonishing sound quality with LDAC and High-Resolution Audio. The small, light and beautifully design is perfect for long listening sessions! We hope this continues to be a pleasant experience for you, and thank you for choosing Sony. Regards, -Dominick