Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Not all it's cracked up to be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for my ears, and you have to purchase an app separately to make them sound better. Took them back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nanduah, We're sad to hear about your experience with the Sony WF1000XM5 Wireless earbuds. The earbuds come with ear tips in various sizes so you can fit them perfectly in your ears. In addition, the Headphones Connect App is available for download in the Google Play Store app/App Store and it's free. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig
Fastest returned item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not hold in the ear. Sound terible no bass at all. You can buy much better ones for 10$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, uLTi,
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thanks for considering Sony products, have a nice day.
-DiegoV
too big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Items were too big an clumsy for my ears and finally ended returning them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgejM,
We are really sorry to hear that our WF-1000XM5 didn't fit you well and that it had to be returned. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
We value your input, and we are so sorry for the inconvenience. We hope that you'll consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Always dead.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second pair of these because I though there was something wrong with my original pair. The earbuds are always dead after being taken out of the case and the case will be fully charged, looked online and it seems like it's a common issue with these. I'll be returning then for a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. It is unfortunate to know that you are experiencing an issue with your WF-1000XM5, and that it had to be replaced. This is certainly not the experience we wanted you to have. If you still have your second pair and you're having the same problem, please try performing our suggested troubleshooting steps on these links to isolate the issue:
https://www.sony.com/electronics/support/articles/00298366
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Blew Up while charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were great until I had them charging and one of them BLEW UP!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SarahG,
Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated.
Thanks for choosing Sony.
-Eliab
battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.don't buy sony earbuds their batteries are designed to completely fail after the warranty expires
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zane,
We regret to hear that you are not satisfied with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Known Systemic Power Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has a known systemic power issue with these headphones. Mind were out of warranty so though it was a known issue they would not fix the headphones. Save yourself the frustration, do not purchase until Sony gets this issue fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate to know that you're experiencing a power issue with your WF-1000XM5. This is usually not the case and definitely not the experience we were hoping you would have. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298366
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Junk dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give a 0 i would. Strait trash dont buy. These headphones ruined my Christmas. I returned them to lose 50. Beats studio buds are garbage but are better. If you buy you will waste 250...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenL,
We are really sorry to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Noise Cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the change that cancellation makes oh when they close the car door I work as a driver every jump I make my head started to hurt that was the only thing I didn't like
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arturo,
We regret to hear that you are not satisfied with the headphones. The Adaptive Sound Control (auto adjustment of the noise canceling function by behavior recognition) can be adjusted through the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really satisfied with the headphone I was honestly expecting more performance wise for something that coast me a lot of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheresaW, We are sorry to hear that the WF-1000XM5 did not meet all of your expectations. We'd would like to get in touch with you and provide assistance with the earbuds and ensure that you get the best listening experience out of your WF-1000XM5.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not worth the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i knew what these buds are like if they worked. Fresh out the box and wont even go into pairing mode. What a disappointment!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Certified, We're sorry to hear about the pairing issue that you've experienced. This is definitely not the news that we would like to hear nor the experience we want you to have. If you're unable to pair your WF1000XM5 to your Bluetooth device, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ticked off at Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.250 dollars for 20 minutes of battery life. Waste/loss of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excustomer, we're sorry to hear that you have an issue with your Sony unit. Please make sure the firmware of Headphone Connect app and the unit are both up to date. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery%20life
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl