Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Malfunction after a year
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I use them every other day to listen to stuff while I work and after around a year of use they start to automatically connect to my phone when they're in my pocket, they don't dock properly--which causes them to run out of battery while they aren't in use, and the case seems pretty poorly made, it doesn't seem to close right and just putting it in your pocket just seems to damage it (i usually have them in jean pockets that aren't tight, just fit) I'll probably swap to samsung earbuds next time. Also the previous model would run out of battery in minutes from full charge after a year so I hope it doesn't happen with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, Thank you for reaching out to us. We are sorry to hear about what happened to your Sony WF-1000XM5. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Carl
“Pauses music” , Got em at Best Buy .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the many reasons I will continue to shop at Best Buy, amazing quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaS, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
Sound is amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new EDC buds.. The only thing is that I had a hard time to find the perfect fit earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jolele, Thank you for your honest review! We are glad to hear that you are enjoying your new WF1000XM5 earbuds! To find the perfect fit earbud tips for you, please check our help guide link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips.
Thank you for choosing Sony!
Regards,
Carl
Ear tips dont fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haved owned the XM4s for two years, and just purchased the 5’s. None of the included tips will create a proper seal in my ears (as confirmed by Sony’s software). Without a tight seal, sound quality is really bad. There appears to be no options, as Sony doesnt make xl tips, and I cant find anything acceptable online. Looks like these are getting returned, which is unfortunate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rock,
We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Best Headphones Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a little issue with the fit of the earbuds, but these are the best headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelD, Thank you for your awesome review! We are delighted to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you for choosing Sony! -Carl
Earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you go into Best Buy and say give me the best you have. They will hand you these. No competition out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phillip, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for 10 months now and I don't recommend. I own a WH-1000XM4 for 6 years now and it's superb. I would have been happy if these performed half as good but they don't. Noise cancelling is almost non existent. Fit doesn't work for me and sound quality is just OK. My 7 years old cheap Samsung earbuds bits these. Disappointed given these are pricy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
We're really sorry to hear that you're not having a great experience with the WF-1000XM5 earbuds. We totally understand how frustrating it can be when something does not fulfill your expectations, especially after enjoying the WH-1000XM4 for so long.
For a better fit, we recommend trying out some of the various ear tips available, as they can make a big difference. Also, It's worth mentioning that you can actually fine-tune the noise cancelling feature through the Sony | Sound Connect app to see if that helps with the performance.
If you still have concerns or need assistance, please don’t hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Not worth the premium price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These weren’t for me. For the price I expected a better fit and a better feel in the quality. Sound quality was good but again not something I can tell the difference with compared to others. I’d increase the rating if the price was more in line with AirPod pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're sorry to hear that the Sony WF1000XM5 didn't live up to your expectations. Please allow us to help you and turn this into a better experience. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
If you have further questions or concerns about your Sony WF1000XM5, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre good headphones just gotta learn to use em correctly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanT,
Thanks for commenting! We are glad to hear your satisfaction with the superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Please send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony!
- Romeo
Not better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 has better sound, bass, and noice cancellation. Only bought these because they were on sale and my XM4 battery life doesnt hold through a full workout
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anton, thanks for sharing your honest feedback on the Sony - WF1000XM5! While we understand you preferred the sound and noise cancellation of the WF1000XM4, the WF1000XM5 offer some improvements in fit, weight, and call quality. Also in regards to the sound, remember you can download the Sound Connect App and customize it to your preference, you can select the "Priority on sound quality" mode and use the "equalizer" to get more bass. Here is a link where you can see the different options you have available within the app to get the most out of your new headphones:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Your input is truly valuable and helps us continue refining our products! Thanks for choosing Sony. Regards, -Dominick
AWFUL Ambient sound noise outdoors, not worth $300
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL Ambient sound setting; when using ambient sound setting for outdoor exercise on the trails (so you can hear cars and others using the trail..) the mic placement is bad, so it amplifies wind noise so much you can't hear the music and have to take them out of your ears. Bad design Sony. Indoors theyre no better than my old Galaxy Buds 2, so dont burn $300 on something that is useless outside (noise cancelling or 'off' setting is dangerous and stupid because you need to be able to hear oncoming traffic and earbuds obviously plug your ears..). Going to shop a few others but definitely DO NOT buy these for outdoor use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravellingGamer, we're sorry to hear that you have an issue with the ambient sound feature of your Sony unit. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. Turn off the Ambient Sound Mode by tapping the touch sensor on the left headset unit to switch off the Ambient Sound Mode. This should help reduce the wind noise. Please make sure the headset is worn correctly in your ears. Twist the headset to fit it properly, as an improper fit can affect the performance of the Ambient Sound Mode. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=wind%20noise
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Beat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty good headphones, sometimes my left headphones doesnt sync
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thomasjones,
Thanks for commenting. While we are glad to know about your satisfaction with the overall performance of your WF-1000XM5, we are really sorry if you're experiencing sync issue with your left earbud. This is certainly not the experience we wanted you to have. To resolve this problem, let's try to isolate and address it by performing troubleshooting. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
If the issue persists, please refer to the following articles to further isolate the problem:
https://www.sony.com/electronics/support/articles/00248187
https://www.sony.com/electronics/support/articles/00298365
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
I hope this helps.
Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great product but still pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, I just hope the charging issue doe not happen a month after the new ones come out...like my 3's and 4's did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonS,
You made the right choice with the Sony WF-1000XM5! Rest assured that improvements are made to the XM5 for better overall user experience. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Mechanical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed using the ear buds my only wish would be more battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RomieW,
Fabulous! We are truly happy to learn that you're having an enjoyable listening experience with your WF-1000XM5. We greatly appreciate your feedback with the battery life. Usage hours may be different depending on the settings for the headset functions and usage conditions. For more details, please refer to the following Help Guide links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
I hope this helps.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product, it was easy to set it up with my Iphon and for now it works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorinaH, perfect! You've certainly made a great choice! We're thrilled to know that you're satisfied with the ease of setup and amazing performance of your WF1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Can't beat these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for hubby and honestly he loves them, had the previous generation and he loved them, the next gen is just as good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griffin,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
The Best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best available. Between the BOSE and these and after research, this won.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glorybound,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Cheap plastic feel and awful transparency mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap feeling plastic and build. Did not fit my ears at all and sound quality was mid. Main reason I returned was because of the awful transparency mode compared to AirPods transparency is like a night and day difference
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoahM,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds.
We appreciate you providing detailed comments on the perceived build quality, fit, sound performance, and the transparency mode functionality. We are truly sorry to hear that you experienced difficulties with these aspects of the product.
We will certainly ensure your valuable comments are shared directly with our product development team for thorough review as we continuously strive to improve future products.
Thank you for considering Sony products!
Regards,
Dominick
Hella good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these eardubs. Never went back to my airpods. One gripe i have about is it shoulve came with silicone tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeromesk33,
Fabulous! We are very happy to know that you love your WF-1000XM5. We truly appreciate your feedback with the supplied earbud tips. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Not good materials
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not a good seal ! Sometimes hard to take earbuds out of case with sweaty hands . Lighter color (sliver) is better at not showing any light micro scragches and slme obovius scratches as well as finger prints from sweaty marks from ears and hands and no dust attraction unlike black color . Slightly thinping noise which is improved from the xm4 buds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi linz,
We regret to hear that you are not completely satisfied with the headphones. Your feedback about the glossy design, fit, and noise is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The Sony Headphones Connect app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For the noise that you are experiencing, the troubleshooting steps on this link may help resolve the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Make sure to also install the latest software version of the headphones for optimum performance (via the Sony Headphones Connect app).
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph