Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 12245998
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Known Systemic Power Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has a known systemic power issue with these headphones. Mind were out of warranty so though it was a known issue they would not fix the headphones. Save yourself the frustration, do not purchase until Sony gets this issue fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate to know that you're experiencing a power issue with your WF-1000XM5. This is usually not the case and definitely not the experience we were hoping you would have. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298366
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Junk dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give a 0 i would. Strait trash dont buy. These headphones ruined my Christmas. I returned them to lose 50. Beats studio buds are garbage but are better. If you buy you will waste 250...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenL,
We are really sorry to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really satisfied with the headphone I was honestly expecting more performance wise for something that coast me a lot of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheresaW, We are sorry to hear that the WF-1000XM5 did not meet all of your expectations. We'd would like to get in touch with you and provide assistance with the earbuds and ensure that you get the best listening experience out of your WF-1000XM5.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Noise Cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the change that cancellation makes oh when they close the car door I work as a driver every jump I make my head started to hurt that was the only thing I didn't like
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arturo,
We regret to hear that you are not satisfied with the headphones. The Adaptive Sound Control (auto adjustment of the noise canceling function by behavior recognition) can be adjusted through the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not worth the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i knew what these buds are like if they worked. Fresh out the box and wont even go into pairing mode. What a disappointment!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Certified, We're sorry to hear about the pairing issue that you've experienced. This is definitely not the news that we would like to hear nor the experience we want you to have. If you're unable to pair your WF1000XM5 to your Bluetooth device, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ticked off at Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.250 dollars for 20 minutes of battery life. Waste/loss of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excustomer, we're sorry to hear that you have an issue with your Sony unit. Please make sure the firmware of Headphone Connect app and the unit are both up to date. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery%20life
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl