Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10101602
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick service at customer service and looking at other option products
I would recommend this to a friendMUST BUY FOR MUSIC LOVERS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb compared to Apple AirPods Pro second gen. The mic quality on phone calls is lack luster but the noise canceling is much to blame for that. Noise cancelling while listening to music on the other hand is very good and blocks out most noises. The passive noise isolation is great with the foam ear tips as apposed to the silicone ones on the airpods, which gives you better seals
I would recommend this to a friendGreat buds if you leave them in.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good on them. The foam tips have a bad tendency to rips with repeated use. These are ideal if you leave your buds in for a long time. the sound cancellation is great. But they are pretty bad if you pop them in and out for calls a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
XM5 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is unmatched. They do have a tendency to slide out of my ears slightly when running, I just adjust them really well, and no more issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJameson, Awesome! We are glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Sony has quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and has a long battery life. Easily connects to phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LuigiD!
We are absolutely thrilled to hear that you are enjoying your WF-1000XM5 earbuds! It is wonderful to know that the long battery life and seamless connection to your phone are making your listening experience easy and enjoyable.
We designed these to be the perfect companion for a busy lifestyle, and we’re so glad they are hitting the mark for you.
Thank you again for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Nothing short of amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to get a pair of these earbuds. The difference between the WF1000XM4's and the XM5's is like nigt and day. The sound quality is nothing short of amazing. My only complaint is that pulling out the earbuds from the charging cradle is tricky because my hands slip on the earbuds because the finish is smooth instead of a matted finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarryM, Thank you for the amazing review! We're glad you're enjoying the incredible sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case and will be sure to forward this feedback to the appropriate department.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Okay. Not good for loud surroundings for calls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great for music but the call quality is not so good for loud environments.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaC,
Thanks for being so honest about your experience with the WF-1000XM5 earbuds.
It's fantastic to hear you're loving the sound quality for music. But we totally get how frustrating it is when the call quality doesn't keep up in those noisy spots.
Here are a few tips and settings you can check that might improve your call quality in those loud environments:
1) Try to make sure the earbuds have a snug fit using the right-sized eartips.
You can check this by opening the Sony | Sound Connect App, going to the System tab, and running the "Optimal Earbud Tips" test. Make sure the app confirms a good air-tight seal in both ears, and if it doesn't, you should try a different size foam tip from the package.
If you'd like a little more detail; with some videos to walk you through it, just click the link here:
https://www.sony.com/electronics/support/articles/00262839
2) Turning off the "Capture Voice During a Phone Call" setting in the Sound Connect App (found under the System tab) can help improve call clarity in loud environments.
3) Make sure your earbuds and the Sound Connect App are running the latest firmware versions.
Give those a shot!
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
Solid buy, minor issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product, though from time to time for no apparent reason the audio quality gets very grainy. I reboot and things are ok again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihasbestbuy,
We are sorry to hear you're occasionally experiencing grainy audio with your WF-1000XM5 earbuds, as this is definitely not the intended experience. We appreciate you troubleshooting it by rebooting.
This symptom is sometimes related to an interference issue. Please try the following steps, which often resolve intermittent audio quality drops:
Disable DSEE Extreme: If you are using the Sony | Headphones Connect app, try turning off the DSEE Extreme feature to see if it stabilizes the connection and audio processing.
Prioritize "Stable Connection": In the Sony | Headphones Connect app, go to the Sound tab and set the Bluetooth Connection Quality to "Priority on Stable Connection" instead of "Priority on Sound Quality." This often prevents drops or static, especially in high-interference environments.
If the issue persists, please check for and install any available firmware updates via the app.
Thank you for your feedback.
Best regards,
Eliab
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, easy to use and very comfortable. Small enough to carry in your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainG,
Amazing! We're glad that you like the fit, comfort, portability, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it fits nice. Doesnt fall out when i run with them in either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephK, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
Excellent sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality beats anything else. Only gripe is when ANC is on and your running, there is like an echo or thump noise you can hear. Turn off ANC and it stops. The app took some getting used to but works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherC,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.
When using the headset, you may hear vibrations transmitted through your body while walking or running, and you may also hear biological sounds such as heartbeats and breathing sounds. This may occur due to the nature of the product and is not a malfunction. When the noise canceling function or Ambient Sound Mode is turned on, vibrations from walking, running, or shaking of the head may be transmitted through the body, and be heard as rattling or popping noises. This may occur due to the nature of the product and is not a malfunction. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. Thank you for choosing Sony!
-Ralph
Nice earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and they fit in my ears perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and are sound is great. If you need a new pair of buds these are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahR, we're really happy to hear you're enjoying your Sony - WF1000XM5 earbuds. With industry-leading noise cancellation, immersive sound quality, and a super comfortable fit, they're designed to elevate your listening experience, and we're so glad they're hitting the mark for you! Thanks for your recommendation, and for choosing Sony. Regards, -Dominick
These ear buds are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best ear buds I’ve ever used they sound better than a lot of headphones I’ve used, the active noise canceling is really good (just make sure you have the right tips in) and the pass through sounds so good too definitely a game changer, something I’ll be looking for on all future earbuds I purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Better than airpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, comfortable earbuds, great quality and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowHiAreYou,
Excellent choice! It's wonderful to hear that you like the sleek design, comfortable fit, quality, and features of your Sony XM5 True Wireless Noise Cancelling Earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, nice sound, good lloking, smart buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarioH777,
Thank you for choosing Sony!
We're thrilled to hear that you’re enjoying the WF1000XM5. It’s great to know that you appreciate the quality, sound, and aesthetics. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
The best that I've tried
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps improving their WF earphones! I had the XM4, and now the XM5, and both are awesome! I use the XM5 for everything, including workingout. They do not fall out and the noise canceling is the best that I've tried! Yes, they are a bit expensive, but it's rather spend good money on good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, iamartimus! We're glad you are happy with your earphones. Enjoy and thanks for choosing Sony! -Craig
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME. GREAT SOUND GOOD BASS VERY CLEAR. I would reccomend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We truly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Head phone are great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good and it’s loud I love it great buy I’m enjoying the ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelC, we're glad you love our product. Thanks for choosing our product. ~Earl
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good they just don’t stay charged long
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ParisJ,
Thanks for your honest feedback! It brings us great joy to hear that you're enjoying the sound of your WF-1000XM5, but we’re sorry to hear the battery life is falling short.
To help you get more listening time, we recommend trying these steps:
-Open the Sony | Sound Connect app and ensure your earbuds are running the latest software version.
-Features like DSEE Extreme, Speak-to-Chat, and Voice Assistant (Always-on) use extra power. Try turning these off in the app to see if battery life improves.
-If the drain persists, you can try resetting the earbuds using the instructions on our support page: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Give those a try!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany