Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good product, it was easy to set it up with my Iphon and for now it works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorinaH, perfect! You've certainly made a great choice! We're thrilled to know that you're satisfied with the ease of setup and amazing performance of your WF1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Great product but still pricey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, I just hope the charging issue doe not happen a month after the new ones come out...like my 3's and 4's did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonS,
You made the right choice with the Sony WF-1000XM5! Rest assured that improvements are made to the XM5 for better overall user experience. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
The Best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best available. Between the BOSE and these and after research, this won.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glorybound,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Not good materials
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not a good seal ! Sometimes hard to take earbuds out of case with sweaty hands . Lighter color (sliver) is better at not showing any light micro scragches and slme obovius scratches as well as finger prints from sweaty marks from ears and hands and no dust attraction unlike black color . Slightly thinping noise which is improved from the xm4 buds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi linz,
We regret to hear that you are not completely satisfied with the headphones. Your feedback about the glossy design, fit, and noise is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The Sony Headphones Connect app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For the noise that you are experiencing, the troubleshooting steps on this link may help resolve the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Make sure to also install the latest software version of the headphones for optimum performance (via the Sony Headphones Connect app).
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good for android
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better noise cancelation than the air pods pro, good for any kind of android phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GhostV,
Many thanks for the 5-star rating! Glad to hear you like the noise canceling features of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good.. the multiple connectivity is my favorite feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AufrisD, great! We're happy that you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
Ok and not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these headphones for the last few weeks and i am a little disappointed in the product. When i put them in my ear, it hurts over time and the noise canceling function is ok. My recommendation is to buy headphones that are cheaper and would be the sam quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, thanks for choosing and purchasing our product. We understand your feedback regarding the fit and comfort of your Sony unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wear
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Can't beat these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for hubby and honestly he loves them, had the previous generation and he loved them, the next gen is just as good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griffin,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Hella good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these eardubs. Never went back to my airpods. One gripe i have about is it shoulve came with silicone tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jeromesk33,
Fabulous! We are very happy to know that you love your WF-1000XM5. We truly appreciate your feedback with the supplied earbud tips. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Work well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work well and I like the features that come with the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CohenU, we're glad you are enjoying our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
Amazing NC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones a bit slippery in the hamds though and the part that goes in your ear gets really dirty
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrizzyReviews,
Thanks for commenting! We are very happy to hear about your satisfaction with the amazing noise canceling feature of your WF-1000XM5. We truly appreciate your input with the design of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony!
- Romeo
Grandma
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving as a Christmas gift so I’ll have him review it after he opens it! He had three ear buds on his list!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Teacher35.
You've definite made a great choice! We are thrilled to hear that find our WF-1000XM5 perfect as a Christmas present. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are probably the best-performing buds I have tested. The ear tips may not be for everyone though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryR,
Thanks for commenting! We are thrilled to hear your satisfaction with the superb noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Best wireless headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones I’ve ever purchased. I buy every new model and they constantly improve them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NileD,
Thanks for commenting! We are extremely pleased to hear about your satisfaction with the amazing performance of your WF-1000XM5. These headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Uncomfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good, but they are super uncomfortable. The eartips are hard and make my ear hurt after a short time of wearing. These are now collecting dust on my shelf.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Aidan.
We are delighted to hear that you find the sound quality of the WF-1000XM5 earbuds to be good, but we are truly sorry that they are super uncomfortable due to the hard eartips, which has led to them collecting dust. We understand that comfort is just as critical as sound quality, and we regret that they are causing you pain after a short period of wearing.
We would like to help you resolve this and get back to enjoying your premium earbuds. The WF-1000XM5 includes multiple sizes of ear tips in the box. We highly recommend trying the smallest or largest sizes to ensure a better seal that relieves pressure.
If you would like direct assistance with fit or have further questions, please feel free to reach out to our dedicated support team here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to help you find a comfortable fit so you can enjoy the amazing sound quality!
Best regards, Gus, Sony Social Media Team
Worst best buy experience I've ever had
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered these on Wednesday was told they would be here today (Saturday feb 28th) walked in to get them and got told by the lady at the register that they had put it in as i had walked out with them and now its going to take an extra week to get them, and im not seeing the protection plan I ALREADY PAID FOR on them either
No, I would not recommend this to a friendWonderful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely wonderful! They stay in place while running and the functionality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chopper,
Perfect! We're glad to hear that you are having a great time with your new XM5 Noise Canceling Earbuds. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris
Better than LG's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work far better than the LG's, which were basket cases for operability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonA, we're glad you like our product! Thanks for choosing Sony. ~Earl
uncomfortable fit, touch controls too sensitive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I snowboard alot and wearing your beanie or helmetguard over this headphone mutes it. Unusable on the mountain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JonathanH,
Thanks for the comments. We are sorry to hear about the inconveniences presented, as we understand this is not the experience our customer are meant to go through. We would like to mention that you can download the Sony Sound Connect app, where you can manage the touch sensor functions, that way you can avoid unwanted muting. We will add a link which you can access to get more information on the functions of the earbuds' touch sensor and troubleshooting for the issue:
https://www.sony.com/electronics/support/articles/00273264?utm_source=glean
We appreciate the understanding and thank you for considering the Sony products. Have a nice day
-DiegoV
Works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it is i would say, this would be weird but being deaf from one ear i can hear with this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reypollo,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph