Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeat sound . I like you can use only one if wanted . Great battery life and sound. They are alittle better then the model before these . Great app . Easy connection to multiple devices. Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hairyballs, Awesome! You've made a great choice! We are so happy to know about your satisfaction with the exceptional sound quality, long-lasting battery life, amazing features, and superb performance of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m surprised that these haven’t been rated more highly. They are simply the best, clearest, most detailed and realistic sounding wireless earbuds you’ll find. I guess your mileage may vary depending on what you’re listening to, what source you’re listening to, and what codec. But even from an iPhone that only supports AAC these sound great compared to airpods pro 2. You’re definitely missing out though if not using LDAC codec. If you have a Galaxy device be sure to enable it in Bluetooth settings for the device and ensure Sony app is configured to prioritize clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lance, perfect! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for commending Sony! - Romeo
- Pros mentioned:Sound quality
Great sound quality!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! I've been using jabra, Samsung and now sony earbuds and this one is the best among all three! Great sound quality, build quality and battery life. Would recommend for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Touchdown Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not normally leave reviews, but for what it's worth, these earbuds blow apple Air Pods pro 2 out of the water. The sound quality is amazing. I do not want to take them off...lol. Also, I have had three phone conversations, and all three people stated that I sounded loud and clear...way better than before. Worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .HiJason, Choosing these earbud headphones will definitely be worth it! We're thrilled to know that you are having an enjoyable listening experience with your Sony WF-1000XM5 and you like the amazing sound and call quality of these earbuds. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Battery life matters
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life and sounds amazing. Biggest issue I had with other buds is battery life. No issues at all running these for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherO,
Great! It's nice to hear that you can enjoy listening to your favorite music for long hours, thanks to the amazing battery life of our WF1000XM5. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit very well. Connected to the app where additional parameters could be adjusted. Noise cancelling is excellant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Congratulations! We're thrilled to hear about your satisfaction with the very comfortable fit design, customizable settings, and exceptional noise canceling function of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit in my ears great, they have great sound and are easy to connect. I recommend anyone lookong for earbuds to try these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi musicforgolf, we're glad you like the fit, connectivity and sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Good, not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is good, not great. I’ve made the upgrade so the xm5’s after Sony royally messed up on the xm4 firmware. Sound quality is the same as xm4. I like that they are now smaller and that’s about as good as it gets. Sometimes I experience the sound cutting in and out at the gym. Currently too afraid to upgrade the firmware.
I would recommend this to a friend- Pros mentioned:Sound quality
Wireless ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They r amazing last all day and good noise canceling the charge pack also lasts a few days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank, it's good to hear that you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The work great, the fit is nice and comfy sound is amazing and i love tthat they connect to 2 devices at the same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyT, Perfect! Glad you're enjoying the nice and comfortable fit, amazing sound, and multipoint connection feature of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid Option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is incredible, and the bass is way more present than with my last pair of airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ktrent4,
You made the right choice! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Greats buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is crisp and clear .. base is not to bassy .. answering phone calls is great , other party can hear me clear . That’s why I gave it 5 stars.. that’s really what earbuds are supposed to be good for . To hear good quality sound. And to answer calls ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EloyD,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Was not a good fit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these Sony WF-1000XM5 earbuds, and purchased them based on all of the positive reviews I had read. However I could not get a good fit with the provided ear tips, and also tried several after market ear tips as well. Lacking a good seal in the ears, the audio quality and noise cancelling functions did not perform well at all. After three days of trying various ear tips I gave up and returned the earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenM,
Thank you for sharing your review with us. We sincerely apologize that the WF-1000XM5 headphones did not meet your expectations and that you had to return them. This is certainly not the experience we aim to provide.
We genuinely appreciate your feedback regarding the size and fit of the headphones. To ensure the best fit, sound quality, noise cancellation, and comfort, we recommend following the guidelines outlined in this article:
https://www.sony.com/electronics/support/articles/00262839. These steps can help prevent the headphones from falling out.
Your input is invaluable to us, as it allows us to identify areas for improvement. We hope you will consider Sony for your future purchases.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good sound terrible everything else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best i've ever heard in earbuds. Everything else is the problem. I have to shout to get a muddled response out on phone calls. The ANC is amazing but it demolishes battery life. The microphone is a step back from the xm-4's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Crokidile,
While we are glad to hear your satisfaction with the amazing sound quality & exceptional noise canceling of your WF-1000XM5, we are really sorry if you are experiencing some issues. This is certainly not the news we'd like to hear from you. Regarding the microphone/call quality, please follow the steps on this article to troubleshoot the issue:
https://www.sony.com/electronics/support/articles/00298371
We truly appreciate your input with the available operating hours of the headphones. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use.You may refer to the following Help Guide link for the available operating times of the headset with the battery fully charged:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Another Winner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great update from the XM4, awesome battery life. Great ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobP, we're glad you like the battery and noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
The best of not the Greatest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying I've owned a lot of different wireless buds but I must say the Sony buds by far are of the best sound quality I've had hands down . Set them up with the app and you will be pleased I know I am and these will be my go-to headphones for a long time to come
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, Thank you for your review! We are glad to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you so much for choosing Sony! -Carl
Expensive but possibly justified
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I'm in the Apple ecosystem and, thus, it's obvious what headphones these would be compared to. And, considering that those unnamed headphones are only 2/3 the cost of the Sony, Sony's pricing should be justified, especially if one is in the Apple ecosystem. For the most part, I think the price is justified, though with some caveats. For example, spatial audio including following the movement of your head seems to only be available for Android users. Not sure if this will eventually come to iPhone users or not. One cool feature that these Sonys have is the speak to chat functionality - once you start talking, the music pauses and ambient mode turns on so you can carry on a conversation. Once you stop speaking, the music (or whatever you're playing) will resume. That is really neat. Another is the dedicated app - you can tweak so many features of the headphones that it may actually be a bit disconcerting to the novice, non-audiophile consumer. But, at least the options (literally) are there if you're a tinkerer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pinkoos,
You made the right choice with the Sony WF1000XM5! We're glad that you like the Speak-to-Chat function and dedicated app (Sony Headphones Connect) of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds ever great sound and amazing fitting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chance, we're glad you like the sound quality and fit of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Far beyond AirPods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony WF-1000XM5 earbuds for Black Friday. My AirPods Pro just didn’t have the right audio quality. I was blown away by the fidelity of the audio with these Sony earbuds. So much so that listening to my favorites songs brought deep enjoyment and emotion. I’ll never go back to AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanM,
Fantastic! You definitely made a great choice! We are so happy to know that you are having an enjoyable listening experience with your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Battery death
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only write this review in hopes that it helps inform people of how these headphones, despite their excellent reviews - which from initial use alone are warranted - have a trojan horse in them. Their batteries are short lived. Full transparency, I own the previous versions, bought from Best Buy, and they were my favorite headphones ever: the sound quality was exceptional, as was ANC. The fit and comfort truly depends on the individual, but for me they were great and I could wear them for hours on end (even full cross country lights) without feeling discomfort. HOWEVER, all this said, within a year, I started noticing differences in battery life between the left and right buds (the left would drain much faster), and the degradation happened accelerated to the point where now I won't get a full hour from the left side, and the right side would drop 40-50% within an hour. And note that these were not headphones that I just kept on. I use airpods for my ipad and a pair of Old samsungs for my daily workouts (which btw still has a healthy battery). I find it utterly unacceptable for such premium and expensive headphones to have such AUTROTIOUS battery health. Be warned that while you may be initially blown away by its quality, Sony's earbuds have the life line of a moth. Check reddit and you will see that I am not the only one who experienced this. If anything get geek squad protection. At least you can have something you can feel comfortable will live for 2 years. I am never again purchasing a pair of earbuds from Sony. I have great love for Sony, but this is truly a disappointment. Exceptional that dies in a year, is utter crap. So 1 star
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Prince, We deeply regret that the WF1000XM5 dies after a year. This is definitely not the experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin