Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The one and only headphones you’ll ever need
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a firm AirPods user since 2016. I’ve had every gen and the pros as well. I made the switch to Sony very reluctantly but my little brother recommended them after I lost my AirPods. So I gave them a chance and WOW! They are truly amazing headphones. The ANC and Passthrough is phenomenal. Along with the customs sound profile they create for spatial and surround sounds I crazy. These will easily blow every other in ear headphones out of the water!! I will never be going back to apple for headphones. 10/10! Treat yourself and get these headphones. Your ears will thank you! It’s truly like youre hearing everything for the first time again. The rich quality and deep base is insane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaudF, Fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive noise cancellation of your WH-1000XM5. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Fit, Sound quality
Best pair of earbuds Ive ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the big sound in a seamless compact size. They charging case supports wireless charging and they feel very comfortable and snug nicely in the ear. They arent the easiest to put in and take out but once you get used to it, they’re well worth the price. Would definitely recommend. Loved my soundsports before these but like these a little more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JToney, We are thrilled to hear that your Sony WF1000XM5 wireless in-ear headphones are the best earbuds you have ever owned. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Battery life, Fit, Sound quality
Great Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Ear buds, Great noise cancelling. Comfortable fit. Great battery life. Effortlessly pairs with my devices. Excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthur, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Best you can buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best NC earbuds you can get. You can nod or shake your head to answer or not answer calls. Battery life is great, fast charging. Sound is remarkable for the size. Full EQ with the Sony app. Multipoint works perfectly. The touch controls kind of suck using volume but it is manageable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devo, thanks for commenting! We're thrilled to hear about your satisfaction with the amazing noise canceling feature, fast charging, and exceptional sound quality of your WF-1000XM5. We truly appreciate your feedback with the touch control function of these headphones. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as i hoped for. The noise canceling is amazing. They fit comfortably in my ears
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using mine for a month now and have been enjoying them. The battery life is great they laster longer then my workday and the comfort is great after have one in though most of the day i some times forget that they are there. Side note both can be use individually so you can switch from your right to your left or use both i mostly use just the right one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexH, thank you for the amazing 5-star review! We're very glad to hear you're enjoying your Sony - WF-1000XM5 earbuds. It's great to know the battery life keeps up with your day and that they're so comfortable, they practically disappear! That's exactly the kind of experience we aim for. Thanks again for sharing and we hope you continue loving the earbuds! Best regards, -Dominick
- Pros mentioned:Bass, Battery life, Sound quality
Smart earbuds with great sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of customization and great sound. These earbuds are just that in a small package. They check all of the boxes for todays earbuds. Noise cancelling? Pass through audio? Adjustable EQ? Touch controls? Long battery life? Rechargeable case? Bass that rivals some over the ear headsets? AI driven personal EQ finder? All yes. Worth the investment to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Q2theP, great! We're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Sony earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my new ride or die earbuds. The sound quality is great I love the way the sound. As well they are great for working out at the or having a cozy night in. The battery life last so long. These buds are a me buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraS!
We are thrilled to hear your new WF-1000XM5 earbuds have become your "ride or die." It's awesome they're working so well for you, whether you're working out or relaxing at home.
The sound is designed to be crystal clear, so we're glad you're loving the audio quality and the long-lasting battery.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Excellent fit to my ears.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds; great fit to my ears. They come with extra rubber cushions for precise fit and the best noise cancellation . They have great sound, and work well with my over the ear “ear muff” hearing protection for mowing; which is mostly when I wear them. (I like to listen to podcasts when I mow.)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, Charles. We are honored to hear that you’re enjoying the excellent fit, especially with the included extra earbud cushions that help ensure comfort and precise noise cancellation. It’s great to know the sound quality meets your expectations and that the earbuds work well under your over-the-ear hearing protection while mowing. We’re glad they help make your podcast listening even more enjoyable during outdoor tasks. Your feedback is greatly appreciated and inspires us to keep delivering high-quality audio experiences.
Thank you again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Fit, Sound quality
Best you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clear choice if you have the money rn best earbuds you can get noice cancelation is great i did prefer the airpod pro 2 noise cancelation but sound is excellent plus the ability to adjust it the tap feature is good but i prefer airpod 2 controls but the tap you get use to it. Excellent quality and you can charge the earbuds in the case, u get a bit longer use on the go with no power source I also like the fit of the foam tips it has from ssmall to large you'll find your size, they won't easily fall out.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We appreciate the positive feedback, FernandoR. We're happy to hear that you are enjoying your new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a great sound quality like unlike any headphones or earbuds i've had especially with wireless headphones which have had issues in the past, long battery life and gracious connectivity only had issues with them like twice with connecting. The only complaint is I wish that they could get louder in volume because I like my music at a loud volume but otherwise they have served good so far.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Comfort and sound are great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these earbuds!! They are so much comfier than AirPods and the battery life is impeccable. I love that I can put these in and lay down comfortably on my side while listening to music and trying to sleep without feeling like I have anything actually in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyK,
Wonderful to hear! It's fantastic that the WF-1000XM5 earbuds offer such incredible comfort and impeccable battery life for you. We're so happy they're perfect for side-sleeping – that's truly a testament to their ergonomic design. Enjoy your peaceful listening!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Fit, Sound quality
Great mid-high tier headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do an amazing job with ANC and pass thru and hold charge well. No issues with sound for either music or podcasts to this point. Having the different tip sizes is nice too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElJay, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. I wish the touch controls didn't require a tap as the noise is amplified. Also, I would like to see a deeper llm integration like RayBans and Llama.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BBYE! Fantastic! We're thrilled to hear that you are enjoying the amazing sound and exceptional battery life of your WF1000XM5. We appreciate your feedback regarding the touch controls and understand how the amplified noise can be an issue. Your suggestion for deeper LLM integration is noted, and we are always looking for ways to enhance our products. Thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
One of the best higher-end Bluetooth earbuds out t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best high quality bluetooth earbuds out there. Easily better quality than Apple airpods or Samsung buds. And it works amazingly with both ecosystems. I ended up getting this to try it out, and ended up keeping it. I own both Samsung Bud's Pro 2, and Powerbeats Pro. Be easily beat them in sound quality, which I should expect for it a bit higher price tag. They claim you can get an hour charge in just 3 minutes, and I would say that's pretty darn accurate. Took these on a 13 hour flight to japan, and only had to really take one earbud and plug it in and use the other one while it was charging after 9 hours. And I would just swap between the two after that until they got mostly a full charge. Never really have to worry about battery life when it comes to these ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andyp,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality, connectivity, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Boss Bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a headset that delivers full spectrum sound of your music.... this is the one for you. They make sure the bass is in your face.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KIMF,
Thanks for the great feedback on the WF-1000XM5 earbuds! We're glad to hear that they deliver the full spectrum of your music, letting you enjoy that powerful bass.
The WF-1000XM5 earbuds are designed to provide a rich and immersive listening experience, so it's awesome that they're a perfect fit for you.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality
Returned but I still recommend it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I fly a lot and this one is not noise canceling. I had to return it but it's got the best sound and battery life. I wish I had money for two earbuds so I could keep this one too. I bought Bose quietcomfort and very happy anyway.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhilipJ,
Thank you for sharing your experience with the WF-1000XM5 earbuds! We’re delighted to hear that you appreciate the sound quality and battery life. We apologize for any inconvenience you may have encountered. We would like to inform you that this unit is equipped with noise-canceling features, which can be adjusted through the Sony Sound Connect app. To achieve optimal performance, it’s essential to use properly fitting ear tips, so we encourage you to try out the various sizes included to find the best fit for you.
For additional information, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779809.html?search=noise.
Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Fit, Sound quality
Sony WF1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.impressive sound quality, good noise cancellation, and overall performance, comfortable fit and long battery life,. The touch controls and adaptive sound control also add to the convenience and customization options. Overall, the Sony WF-1000XM5 it”s a good choice for high-quality true wireless earbuds with advanced features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarioG,
Fabulous! Thank you very much for sharing your awesome experience with your WF-1000XM5. We are truly delighted to know that you are satisfied with its amazing quality, great features, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound qualityCons mentioned:Volume
1 year true review
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing the highs are there the bass is great but they could be a little louder. The noise canceling is superb. Only problem is after wearing them for an hour they start to hurt and they dont stay on when running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Thank you for sharing your experience with your Sony WF1000XM5. We're glad you're enjoying the amazing sound quality and superb noise cancellation. If you find the bass lacking, the Sony | Headphones Connect app allows you to customize the sound to your preference to ensure optimal listening experience. Your concern about the fit and the earbuds falling out are all noted. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article: https://www.sony.com/electronics/support/articles/00262839 Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
I think this is my second pair! (Not a bad review)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this ones after I gave the XM4 to my brother and they still work! I've never complaint about Sony product, great sound, battery life and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarP,
We're so glad to hear that. Thank you for your fantastic 5-star rating and for sharing your experience upgrading to your Sony WF1000XM5 earbuds. It's wonderful to know that your previous XM4s are still going strong with your brother, and that you've never had a complaint about Sony products. The sound quality, battery life, and seamless connectivity of your new Sony earbuds are truly designed for lasting enjoyment and effortless listening.
Thank you for choosing Sony. We hope your day is as reliable and vibrant as your music experience!
DiegoV.