Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Fit, Sound quality
A big step from the XM4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the sony 1000XM4s and loved everything about them. The 1000XM5s improve on everything that the 4s offered. The smaller size and shape help them fit much more comfortably for long music sessions, and the sound quality and noise canceling are amazing. I would recommend these to anyone that is thinking about giving them a shot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BradH,
Thank you very much for your awesome review and for upgrading to the WF-1000XM5. We are extremely pleased it suits your needs and expectations.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for commending Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Extremely quick and easy to use!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using them for a couple of months, i xan safely say that these are my favorite pair of earbuds. The battery lasts a long time, the sound clarity is awesome, they fit nice in my ears, and they connect to my phone extremely quickly. I dotn have any negative thoughts on these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Aidenn! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, ease of use, superb Bluetooth connectivity, and very comfortable fit design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
I think this is my second pair! (Not a bad review)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this ones after I gave the XM4 to my brother and they still work! I've never complaint about Sony product, great sound, battery life and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarP,
We're so glad to hear that. Thank you for your fantastic 5-star rating and for sharing your experience upgrading to your Sony WF1000XM5 earbuds. It's wonderful to know that your previous XM4s are still going strong with your brother, and that you've never had a complaint about Sony products. The sound quality, battery life, and seamless connectivity of your new Sony earbuds are truly designed for lasting enjoyment and effortless listening.
Thank you for choosing Sony. We hope your day is as reliable and vibrant as your music experience!
DiegoV.
- Pros mentioned:Battery life, Fit
Longest battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and returned several brands, either poor sound or poor fit or poor battery life. The Sony are hands without a doubt the best. As odd as they look, they fit snug with comfort and don't fall out, but I can get almost eight hours while connected to my Samsung TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryH,
Thank you for choosing Sony!
It's wonderful to hear how much you enjoy your WF-1000XM5 headphones! We are delighted that they provide exceptional comfort and security, even with their distinctive design. Achieving nearly eight hours of listening time while connected to your TV is impressive, and we're pleased to know they offer you such a remarkable experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
ABSOLUTELY LOVE THEM!!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long been a favorite brand for me when it comes to audio. I previously bought the WF1000 XM4 and loved them. I lost them somehow, so I bought the newest version as a replacement. I've absolutely loved them. They are very easy to use with the app. The sound is just incredible. When I have them on in loud areas, they completely block out the ambient noise, leaving just my music. Thoroughly enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dal010101,
We are honored to hear that Sony remains your favorite audio brand and that you decided to upgrade to the WF-1000XM5 after your great experience with the previous model! It is most rewarding to know that you are absolutely loving the new earbuds, particularly the incredible sound and the noise cancellation. We also appreciate you mentioning the ease of use with the app.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony wf1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've baught many other ear buds over the years but i keep comong back to the sony's. There just the best in quality, in noise cancelation and in portability. Not to mention comfort. Id highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback on the WF-1000XM5, Jandohittin! We couldn't be happier to hear that you keep coming back to Sony and that you consider them the best in quality, noise cancellation, portability, and comfort.
Your loyalty and high recommendation mean a lot to us. We designed these earbuds to deliver a premium, all-around listening experience, and it's fantastic to know that they've met your high standards.
Thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
You truly get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are a game changer. they have excellent sound quality, ANC, and battery life. I'm a huge Samsung fan and have had galaxy buds for the past 10 years and have never had a pair of buds that had such good call quality. the only con that I have for them is that they don't have an ambient sound booster, but besides that, id pick these all day.
I would recommend this to a friend - Pros mentioned:Bass, Battery life, Sound quality
GOOD AND STILL GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product is excels the only semi negative thing is it is not as loud as other ear buds although the amazing battery life, noise canceling and bass is able to make up for it. I would still buy over any other ear buds in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradon, Thank you for the positive review! We're glad you like the excellent battery life and top-notch noise canceling of your Sony WF1000XM5. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
A worthy improvement over the XM4s!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. These are just incredible. Sony did it and improved upon the XM4s. Off the bat, the comfort of these are noticeable. They are lighter and fit better within your ear. Then the sound. I still have my XM4s, so I've switched between these XM5s and XM4s mid track and there is a noticeable difference in sound quality. The ANC is much improved as well. I haven't taken them on a plane ride yet, but using them around the office and around my home, I can tell you that they have also improved upon their ANC technology. I use them with an Android phone for LDAC, but also have an iPad, and these seamlessly work with both for multipoint connection. Plus there are a bunch of new features that these have, that XM4s do not, mainly it the touch controls. These are feature rich and are more refined. I was hesitant to purchase these, as my XM4s worked perfectly fine. They were relatively new as well, since I had a bad pair of XM4s with defective batteries. Thankfully Sony had replaced the XM4s with a brand new pair last year, even though the warranty expired. If anything that motivated me more to upgrade since Sony righted their wrong and stood behind their product. That's excellent customer service. So if your questioning upgrading to these, from XM4s, I am confident that you will not regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OO7Prototype,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the comfort, fit, weight, sound quality, noise canceling function, multipoint connection, and touch controls of the headphones.
It's also great to hear that you were assisted professionally regarding your experience with the WF1000XM4.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for trusting and choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing For In-The-Ear Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wide range of sounds including your lower bass. The price and quality is pretty outstanding, long battery life, great quality in sound/tone range, and comfortability once you find the right size ear piece. Recommend for those that don’t enjoy the over-the-ear design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yams, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for commending Sony! - Romeo
- Pros mentioned:Sound quality
Great microphone and battery. Bad brand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in a year. Sony does not have good support so $600 in a year for headphones kind of sucks. I did buy the best buy warrenty this time so that wont happen again. These headphones are so good for work. The mircophone is unbeatable which is why I had to stick with this brand even though they are not my favorite. I work from home and these are needed for my meetings. They do fall out of my ears sometimes regardless of what size bud i put on them. The sound connect between my phone and computer also makes things hard. If i get one notification on either while listening to the other it switches over so i have to turn the bluetooth off of one because the app is hard to navigate and i cant find the auto connect to turn it off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RemingtonL,
Thanks for the review and the feedback. Your comments really are important for us as Sony strives to deliver the best quality products. We'll be more than glad to take in consideration the details provided for future reference. Although, we are glad that the amazing microphone quality is fitting your needs, because of it Precise Voice Pickup Technology and advanced audio signal processing.
Thank you for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Best earbuds I've owned yet!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to buds (and headphones) Sony has surpassed the competition. Sound quality is awesome, and battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JENNIFERC,
Thanks for reaching out! We are thrilled to hear you're enjoying the WF-1000XM5.
We designed them to deliver premium sound and a reliable battery life, so it's great to know they're working out for you.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Sound quality
Wow....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the Apple ecosystem i though Airpods pros were the best one could get. After using these for a month or so i still am amazed by the effectiveness of the active noise cancellation. Sound quality is incredible, bass is there, mids are there and highs are there. These are very impressive earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sams, nice! we're glad you like the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
great substitute for jabra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and comfortable. closes thing out to the quality of jabra ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, WilliamD!
We are delighted to hear that you are enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds!
It's rewarding to know that you find the quality to be outstanding, providing a premium experience in the true wireless category. We designed the XM5 to be compact and acoustically precise, and your feedback confirms we achieved that balance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Good buy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a pair of replacement buds after my Jabras went out of commission, and stumbled on these. After a very informative conversation with the rep, I decided go with these, and so far have not been disappointed. The sound is superb, they fit perfectly, and they hold up during intense workout sessions. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KendallB,
We love to hear that! Sounds like you've made a solid choice, great sound, perfect fit, and gym-ready durability? That's a win all around. Thanks for the recommendation and thanks for choosing Sony!
-Aldair
- Pros mentioned:Sound quality
Good not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good anc and sound quality but they fall out of my ear easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ChatW! We are delighted to hear you're enjoying the excellent ANC and sound quality of your WF-1000XM5 earbuds. We're sorry to hear, however, that they fall out of your ear easily. We understand how important a secure and comfortable fit is for an optimal listening experience.
To help with this, we've included a variety of ear tip sizes in the box. We recommend experimenting with the different sizes to find the best possible fit for your ears. You can also try twisting the earbuds gently into place after inserting them to ensure a snug fit.
We appreciate you sharing your valuable feedback with us and will be sure to pass your comments on to our development team. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Best overall wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improved from previous model with richer sound quality, comfort and better anc. Audio quality more detailed and dynamic than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerson,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the sound quality and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Good bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is not muddy, and doesnt overpower treble. Bass is deep and clear. Very high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!
Thanks for choosing Sony, and enjoy your pristine listening experience!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Like these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good noise cancelling. I bought the ones that dont go in your ear but i need noise canceling so i got these too. I switch back and forth between them. These are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jens,
Thank you for sharing your experience with the WF-1000XM5 noise-canceling earbuds! We appreciate your feedback and are pleased to hear that you find them comfortable. It's great to know that you’re enjoying the flexibility of switching between different styles.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Fit, Sound quality
Amazing sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. They fit my ears and don’t fall out like my AirPod pros did. These definitely are way better all the way around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heidi,
We're thrilled that you're loving the amazing sound quality and secure fit of your WF-1000XM5 earbuds. It's fantastic to know they are a perfect fit for you and are hitting the mark for you.
Thanks for choosing Sony.
Best regards,
Eliab