Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Good Product Held Back By the Eartips
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-I dont think these are an upgrade from the Sony XM4 earbuds. They are significantly smaller than the XM4s which makes them more comfortable but the fit is actually significantly worse. The eartips are very thin and do not hold a seal which ruins the ANC and lead to me adjusting them much more which eventually made them uncomfortable. -The sound is good but no upgrade from the XM4 and falls behind the Bose QC Ultra earbuds. The EQ is very powerful and really lets you tune the sound to your preferences. -The connectivity is good but doesnt compete with the range and signal strength of the Jabra Elite 10 earbuds, plus the multi point connection often messes up and switches devices even if you are playing noise from the original device, very annoying. -The phone call quality is very strong and handles outside noise during calls very well. Significantly better than the Bose QC earbuds, Samsung Buds2 Pro and Jabra Elite 10. The Jabra Elite 10 being the second best for phone calls. -I would say maybe try these if the XM4s were too big and plan on returning them if the eartips dont work with your ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dhays, thanks for choosing and purchasing our product. We appreciate your detailed review of the WF1000XM5. We're sorry to hear that you have an issue with the ear tips of your Sony unit unit The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
You can also follow this link when wearing the unit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Solid Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size options were good. Earbuds felt snug . Audio was best I’ve heard so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Timothy! We're delighted to hear that you enjoyed the variety of size options and that the earbuds provided a snug, comfortable fit. The WF-1000XM5 is designed with multiple ear tip sizes to help users achieve the best possible comfort and audio experience, so it's wonderful to know this worked well for you. We're especially glad you found the audio quality to be outstanding—it means a lot to us that it’s the best you’ve heard so far! Enjoy your listening experience, and thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
Extremely Great All Around!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Apple audio products suck. Get these instead because not only do these earbuds have the same great noise cancelation, they offer EQ settings in the sony app when you pair them to your phone or tablet that make the earbuds sound even better out the box. Apple doesnt want tou to be able to do that for some reason. Idiots. PLEASE DO NOT GET AIRPODS OR BEATS IF YOU ACTUALLY CARE ABOUT GOOD QUALITY AUDIO!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We appreciate your strong enthusiasm for the WF-1000XM5 True Wireless Noise Cancelling Earbuds! We are delighted that you find them to be a superior choice and are taking full advantage of the advanced sound quality and the customization offered through the Sony | Headphones Connect app. Having the ability to fine-tune the EQ and acoustic settings is a key feature we include to ensure every listener can tailor the audio perfectly to their preferences.
Thanks for choosing Sony.
Best regards, Eliab
Extremely reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write product reviews, but I am truly impressed with my earbuds. I use them for 6-8 hours every day, and the battery life continues to amaze me. I work outdoors in all kinds of weather, and they have never let me down.The most remarkable experience was during a tornado that knocked down hundreds of trees. At 11:30 at night, I was called out to shut off a natural gas well that had been hit by a tree. I climbed over what felt like a hundred trees in the dark, battling heavy rain and branches. It took nearly an hour to complete what would normally be a five-minute walk.During my trek back, a branch knocked out my right earbud. I searched for it with a flashlight for ten minutes before giving up. Two weeks later, while clearing debris, a coworker found the earbud on the ground. I was astonished. I put it back in the case, doubting it would charge or work. An hour later, it was back to a full charge and playing music perfectly.My coworker was so impressed he bought a pair the next day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nello, Thanks for the 5-star rating! We're glad you are impressed with the earbuds. Enjoy and thanks for choosing Sony. -Craig
Big things comes in small packages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp vocals, nice low and high bass notes and the sound cancellation is so good it makes you feel like your in a movie scene where all the sound is muted and you can only hear the music no other sounds, you can hear yourself breathing. The ambient mode allows you to still hear the music and be aware of your surroundings. Awesome set of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such an incredible review, CzyzwahzB!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are delivering that movie scene silence for you! It is wonderful to know that the noise cancellation is performing so well that you can truly lose yourself in the music, while still having the flexibility of Ambient Mode when you need to stay aware of your surroundings.
Thank you for being part of the Sony family!
Best regards,
Gus, Sony North America Customer Support
A very good option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, good charge, decent noise canceling. A solid product overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aidan,
It is fantastic to know that you are enjoying the solid performance of your WF-1000XM5. We are glad that the sound quality, battery life, and noise canceling are
providing a high-quality listening experience.
Thank you for choosing Sony.
Regards,
Dominick
Disappointed in the connection and sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned both the XM3 and the XM4; I am a total Sony headphone advocate but I really did not enjoy the XM5 and am returning it. The XM4s were quite a bit louder and the connection on them seemed better. The XM5s cut out on me far more frequently than the previous version and while the size and fit are much better, I decided that these aren't worth keeping for $300. Maybe around the holidays it'll get closer to $200 and it might be worth it; but when the AirPods Pro 2 can be picked up for $100 less, I really can't justify the price of these buds. At least the AP2s are louder, not to mention they have extra features if you're an iPhone user. In comparison, the Beat Fit Pro, which I purchased refurbished for around $100 is close enough in sound quality and noise cancelation that it was a far better buy for me. Android users, your use by vary but this is the first time one of the flagship Sony headphones have made me go... "meh"
No, I would not recommend this to a friendGood Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, the sound is good, and the feel is good. The application is convenient but not necessary.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Changobananas,
Thank you for choosing Sony!
We sincerely appreciate you taking the time to share your feedback. It is rewarding to know that you are pleased with the sound, fit, and app functionality of the WF-1000XM5 earbuds. Your positive experience is important to us.
Best regards,
-Fred
ABSOLUTELY LOVE THEM!!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long been a favorite brand for me when it comes to audio. I previously bought the WF1000 XM4 and loved them. I lost them somehow, so I bought the newest version as a replacement. I've absolutely loved them. They are very easy to use with the app. The sound is just incredible. When I have them on in loud areas, they completely block out the ambient noise, leaving just my music. Thoroughly enjoyable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dal010101,
We are honored to hear that Sony remains your favorite audio brand and that you decided to upgrade to the WF-1000XM5 after your great experience with the previous model! It is most rewarding to know that you are absolutely loving the new earbuds, particularly the incredible sound and the noise cancellation. We also appreciate you mentioning the ease of use with the app.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
The best on the market!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF1000XM5 fit so much better and is much lighter than previous version. The sound is awesome, and I use them while I'm cutting grass. You cant beat the noise cancelling on these ear buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Hookman,
Thanks for the review and the 5-stars rating review! It is fantastic to hear that you are taking advantage of their top technology Noise Cancelling!
Thanks for choosing Sony, have a great day!
-DiegoV
My 2nd Pair
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing and I had my previous pair for 4 years before I lost them. The noise cancelling is amazing and my go to for long plane journeys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MDS1!
Thank you so much for sharing your review.
We are thrilled to hear that you’re back with us after four years. It’s awesome to be your go-to choice for those long flights!
The WF-1000XM5 earbuds feature our best noise canceling yet to block out engine roar. They are smaller and lighter than before, so they stay comfortable for hours, and the battery lasts a long time so your music won't cut out midflight.
Thanks for choosing Sony!
Best regards,
Estefany
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it Very light and nice Sound is great Good quality and very confortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge,
That's great! We're glad to hear that you like the quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Wf-1000XM5 by Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but does not do a good job cancelling background noise. Conveint carry case and era bud selection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLM523!
Thanks for sharing your feedback with us.
It is most rewarding to hear that you are liking the sound quality and the convenient case for your WF-1000XM5! We also appreciate you mentioning the variety of earbud tips provided in the box.
Regarding the noise cancellation, while the WF-1000XM5 offers active noise cancellation (ANC) that effectively reduces ambient sounds, it may not completely block out very loud, low frequency noises, such as those from construction sites, for example.
To improve your noise canceling experience, we recommend using the Sony | Sound Connect app to customize the ANC settings based on your environment.
Thanks for choosing Sony. We hope this helps!
Best regards,
Estefany
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, good sound quality, good fit. Would recommend and would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mstren,
Thank you for choosing Sony!
We're delighted to know that you're enjoying the WF1000XM5 earbuds and truly appreciate your recommendation. Your positive experience inspires us to keep providing high-quality products.
Best regards,
-Fred
Sony fan boy forever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great so far. Great sound quality and bass. The noise cancelations works like wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlieCrimson,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds have been delivering great sound quality and impressive bass for you. It’s wonderful to know that the noise cancellation is working well, enhancing your listening experience. Your positive feedback encourages us to keep creating products that truly connect with our customers.
Best regards,
-Fred
Sony Did it Again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply The Best, Noise Canceling Headphones, 8 hours of music and compact to fit into your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zell, This is amazing! We're delighted to hear that you are enjoying the noise canceling function, sound, and fits your pocket perfectly. Thank you for choosing Sony. Erin
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise camcelling works well, the battery is pretty solid, and it has a few other neat features that make it convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanM!
We are really happy to hear that you’re enjoying the noise cancelling and solid battery life on your WF-1000XM5 earbuds.
These earbuds are also super easy to use and you can quickly switch between devices or control your music with just a tap. Thanks for letting us know, they were made to make everyday listening simple and enjoyable!
Thank you for choosing Sony!
Best regards,
Estefany
Great sound and decent noise control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, I use them for my job mainly 8 to 10 hours with no problems on the battery life, but the real deal for me is the noise cancellation because I do a lot of concrete chipping , grinding, sometimes sandblast and those are really noisy, normally if I use a regular ear plugs the level of noise is bad and I end up with a ring in my ears for the rest off the day but with this earbuds I can work listen to my music and still have a conversation with someone else without having to blast the volume all the way up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioM, That's great! We are happy that you like the sound quality, battery life and noise canceling feature of your new Sony WF1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Best buds!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So like half of the world having the I phone ear buds I was tired of them always falling out or distorting so I went and got these buds!!! THE BEST ones that I know of!! Bass is there treble is there the clarity is on point!!! The noise cancel is mind blowing!!!! I get that they are a little expensive but ditch the I phone buds and get these !! You won’t go wrong!! Also a big upgrade they don’t fall out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyL, Awesome! We are so glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
Excellent Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sony exceeded my expectations, excellent anc, excellent sound, and amazing battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyBuyer,
We are elated to hear that your Sony WF-1000XM5 truly delivers an outstanding experience! We put a lot of effort into perfecting the excellent ANC, amazing battery life, and world-class sound quality, and your feedback confirms that our efforts were successful. Thank you for making Sony your choice for wireless audio and for sharing your stellar review!
Regards,
Dominick