Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Battery power is great. If only they were a little slimmer or designed in a way that I could sleep on my side, they would be perfect. Over all really happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattO, We're thrilled to hear that you're enjoying your WF1000XM5. We'll take note of your feedback about the design. We appreciate your feedback and thank you for choosing Sony. Erin
Short lived but still excellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for a few months before I lost the little ear buds. I tried looking for ways to get new pairs but sadly there are none so one point off for that.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Top 3 consumer in-ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great features built in like head nods and finger taps, and excellent battery life. If these are even $10 off, you should go for it. However, if you are looking for something even more sonically accurate, then you better pony up the dough for professional IEM’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilM, We are glad that you like the sound quality and features of your new Sony WF1000XM5 wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Fit, Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds. They fit well and they soud good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, DavidS! It is most rewarding to hear that you're enjoying your WF-1000XM5 earbuds and that they fit well and sound great. At Sony, we strive to deliver high-quality audio products that provide both comfort and exceptional sound performance, so it's wonderful to know we've met your expectations.
If you ever have questions or need tips on how to maintain your earbuds for the best experience, feel free to reach out. Your satisfaction is our top priority, and we appreciate you choosing Sony. Enjoy your listening!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good, but returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improved clarity of sound vs last model. They are noticably more comfortable than previous model but did not fit in my ears as snug. Returned due to this reason, continued using previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pennsylvania, Thank you for the feedback on your experience with the Sony WF1000XM5. While we're glad you like the improved sound clarity and comfortable fit of these earbuds, we regret to hear that they didn't fit securely in your ear, and it had to be returned. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Like the wf-1000xm4 but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before these, I had the WF XM4 pair and those were my favorite headphones for a while. I went through two pair of those though because I would over charge the battery and in turn the charge diminished. Optimistic, I decide to try these pair because they were newer. They’re a lot lighter than the xm4 and the sound quality seems just as good but not better. The ANC also seems not a strong as the previous generation. I try not to over charge these as well, but in prime condition, the previous generation seem to last longer. Over theyre a pretty decent pair of earbuds. I might have an attachment to the previous generation because they were so good and I might enjoy these better if I don’t try to compare it to the previous ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrkp, Thanks for sharing your experience with us. We're glad you like both models. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Cons mentioned:Connectivity
Toughest earbuds available
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, connectivity is sometimes affected depending on where your at, i work around a ton of metal and once in awhile It'll lose connection between earbuds for a millisecond. 100% would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SterlingS, thanks for this excellent review of the WF-1000XM5 earbuds! We're delighted to hear that you love them and would recommend them to others!
We also appreciate you sharing your experience regarding connectivity. You've hit on a common factor—environments with a high concentration of metal, radio waves, or thick concrete can sometimes interfere with the Bluetooth signal between the earbuds and the source device. It sounds like the headset is performing exactly as expected under challenging conditions!
If the momentary loss of connection ever becomes more frequent, a quick reset or initialization often helps clear things up. You can find the steps for that on the WF1000XM5's help guide: https://helpguide.sony.net/mdr/2963/v1/en/index.html
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Sound quality
Its a must!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone's ever i cant hear my kids yelling at each other on car rides!! It has ita super clear you can feel the beat best purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoledadV,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Better than the rest!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch in earbuds. I have had others of same price, but these babies are 1 of a kind. When it comes to sound quality they can not be beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Totaltec
Thanks so much for the top notch review of your WF-1000XM5 earbuds!
We are thrilled to hear that you find these earbuds to be one of a kind and that their sound quality can't be beaten.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love them so much i bought it twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality of the Sony WMF. I misplcaed my last pair and had yo rebuy the in earphones. The only issue is that the ear tips are the most secure. I constantly worry abotj them falling out durinh a flight and loosing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaun,
We're so happy to hear how much you're loving the XM5 earbuds! Don't forget to download the Sony Sound Connect App to elevate your experience even further.
For a better fit, you can replace the ear tips. Check this out for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=tip
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Fit, Sound quality
Excellent headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality even from devices that aren't LDAC compatible. Haven't heard a better set of Bluetooth earbuds. Fit is snug and secure for the most part. Noise cancelling for both listening and during calls is excellent. Haven't had any issues with connectivity on LDAC even in a crowded gym. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB,
Awesome! You've made a great choice! We are truly happy to know your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Overall Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slight ear fatigue after awhile and a little bulky but great sound and all around good noise canceling ear buds for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelB,
We're pleased to learn that your Sony earbuds deliver outstanding sound quality and effective noise canceling for your everyday use. Thank you so much for the 4-star rating and for sharing your thoughts—even though you noticed a bit of ear fatigue and bulkiness, it's great to know the performance makes a strong impression.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Not a secure fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller and lighter than the previous version. But the ear tips are gross. They are foam and hard to clean and I clean my ears every day. They always squeeze right out of my ears. I purchased silicone ones but the sound and ANC is not as good. I called Sony and got replacements that were basically like the expensive tips I bought except with no mesh to keep gunk from getting into the speaker. I am about to return them for some OTE Bose. Other than that I like everything else. Just doesn’t work for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaG,
Thank you so much for taking the time to share your incredibly detailed feedback on the WF-1000XM5 earbuds. We truly appreciate you highlighting the improved smaller and lighter design compared to the previous version.
Your insights into the fit of the included ear tips, the experience with replacements, and the performance differences you noted with silicone tips are invaluable. This type of specific feedback is crucial for our team as we continuously strive to improve our products and ensure the perfect fit and best audio quality for every user.
We understand that a truly comfortable and secure fit is essential for a premium experience, and we regret that the WF-1000XM5 ultimately didn't work for your ears.
Thank you again for your honesty and for considering Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Pefect now that they are $200
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and snap these up @ $200 (were $300) I never though Noise cancelling was that big of a deal, but you turn this on and the sound is so much better. Buy some spinfit omni earbuds ends and you are set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello nordy,
Thank you for choosing Sony!
We're thrilled to hear you're loving your WF-1000XM5 headphones, especially at such a great value. It's fantastic to know that the Noise Canceling has made such a difference for you and elevated your sound experience. Thank you for your suggestion regarding the ear tips to further enhance sound quality!
Best regards,
-Fred
- Pros mentioned:Sound quality
Better options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't bad earbuds but i dont know what the hype was about with them being the best sounding earbuds. Good but not worth the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PedroN,
Thanks for sharing your honest feedback on the WF-1000XM5 earbuds. We're sorry to hear that they didn't quite live up to your expectations.We appreciate your perspective, and we want to ensure you're getting the best possible experience. Sometimes, a simple adjustment to the ear tips or sound settings can make a significant difference.
If you'd like to explore this further, we recommend reach out to our customer support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Remember installing the Sony | Sound Connect app as well!
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Fit, Sound quality
Amazing.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds. I would purchase again. Noise cancelling is the best of any earbuds I have ever used. Buds stay in place when I’m running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielR,
That's very nice to hear! We're glad that you're enjoying the noise canceling of the headphones. We're hoping for your next Sony purchase and thank you for support Sony!
-David
- Pros mentioned:Comfort, Sound quality
Good pair of earbuds, excellent for bluetooth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really comfortable earbuds and do a wonderful job in terms of sound quality for wireless headphones. The active noise canceling is impressive and the device free controls are pretty easy to use too. While they still don't hold a candle to wired options, these are a good option for on the go listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Mitch!
We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
These are great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a step up from the 1000XM4 in all ways. Better noice cancelling, more comfortable fit and significantly smaller. The previous version was good but with these I can talk to someone while at work (I'm a telecom tower climber) and clearly hear them and vise versa with the wind howling! amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi towerdude, we're glad you like our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Best earbuds I've owned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, outclasses AirPods by miles in sound quality and battery life. Great for long shifts, gym sessions, or studying in the same day and wanting both headphones in at all times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph