Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Good quality headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Better than airpods. Doesn't slide and has better audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoJo,
Thank you for choosing Sony!
We're thrilled to hear that you're experiencing the outstanding quality of the WF-1000XM5s and that they surpass your expectations compared to other earbuds! It's wonderful to know they're fitting comfortably and delivering exceptional audio performance. Thank you for sharing your enjoyment with us!
Best regards,
-Fred
Good quality in a compact size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Re-ordered these after losing another pair — worth the purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThanhN,
We couldn't be happier to hear that you love your WF-1000XM5 earbuds enough to return to them! There is no greater compliment than having a loyal customer choose our products a second time, and we are thrilled that you find them well worth the purchase.
Thank you for trusting Sony.
Regards,
Dominick
High price for little package
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price they are great sound quality but you simply have a hard hard time staying in your ear. Working out, walking it just takes very little to get these to fall out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JadonF,
Thanks for the review. We're so glad to hear you're loving the sound quality of your WF-1000XM5s.
At the same time, we're really sorry to hear they aren't staying put. That can be super frustrating, especially when you're on the move. We'd recommend trying out the different sizes of earbud tips included in the box. Switching to a larger or smaller size can usually help find that "perfect fit" to keep them secure while you're working out.
Hope that helps, and thanks again for sharing your thoughts with us!
Thanks for considering Sony products.
Warm regards,
Estefany
Quality sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality dynamic. Pulls you away from the real world and into your own zone as you listen to nature calls, your favorite music and escape the worlds troubles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusC,
Thank you for choosing Sony!
We're honored to hear that the WF-1000XM5 earbuds deliver an excellent sound quality dynamic. It is gratifying to know they successfully facilitate an immersive experience, allowing you to focus on nature calls and your favorite music, effectively providing a personal zone for escape and concentration.
Best regards,
-Fred
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, crisp sound. Fits tightly in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeC,
Thank you for the 5-star review! We're so happy to hear that you're enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds. The crisp sound you're experiencing is thanks to a key feature of these earbuds: the Dynamic Driver X. This specially designed driver unit provides a wide frequency response and is engineered for low distortion, ensuring your music sounds as clear and detailed as the artist intended.
Thanks for choosing Sony, have a fantastic day!
DiegoV
Fairly good earbuds minus the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had a different pair of wireless Sony earbuds that had a wire connecting them together. I needed something that provided a true wireless fit. These are working great so far for what I needed. Unfortunately I do believe them to be a little pricey still.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback and for choosing the Sony WF-1000XM5 earbuds, BestBuyPurchaser. We're glad to hear that the true wireless design is meeting your needs and that you’re enjoying the fit and performance compared to your previous model with a connecting wire.
We understand your thoughts regarding the price. The WF-1000XM5 earbuds are designed with advanced noise cancellation technology, improved sound quality, and a more comfortable fit, aiming to provide a premium listening experience. They also feature adaptive sound control, long battery life, and high-quality call performance. We constantly strive to offer products that deliver long-term value and enhanced features to our customers.
Your feedback on pricing is important to us, and we will share your comments with our team. Thank you again for your review and for being part of the Sony community.
Best regards,
Gus
Sony Social Media Team
BEST noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise cancelling I've ever had, they are comfortable and really REALLY light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelA,
Perfect! We're glad that you like the noise canceling function, comfort, and weight of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for work and they are everything I was looking for in a wireless earbud. They last my entire work day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackM,
We are thrilled to hear that the WF-1000XM5 earbuds are meeting all your needs for the workday! It’s great to know the battery life and performance are keeping up with your professional schedule.
Thanks for choosing Sony.
Best regards,
Eliab
Sony's best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product, you can feel the quality. Also great specs like the noise cancellation for true wireless earbuds. Ive had a couple different wireless earbuds from Samsung, google and apple but this are the best ones I've tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERNESTOP!
It brings us great satisfaction to hear that the WF-1000XM5 earbuds are the best ones you’ve tried so far. We are honored that you chose Sony over so many other brands and that you can really feel the quality in the design.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
To good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good to use, nice sound , nice quality, when I put in ear so comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RajkumarM,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality, comfortable and modern design and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
Having Some Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all, they sound good. I upgraded when I was having battery issues with the xm4 model. The battery life here is stellar. This model has similar memory foam ear tips, which I like, and the touch sensors are a little better. The noise canceling is no different to me than just having it turned off, the ear tips block out enough sound that noise cancelation is useless and just uses battery. If you just turn the sound setting to "off" they isolate you without using extra battery, so for the money, the sound cancelation is kind of a let down. Ambient sound mode isn't as good as the previous model so if you're only using one ear bud, you still feel like your ear is plugged up, even with ambient sound turnned up to 20. When I switch between ambient and off, they stop my music. Same thing happens if you use temporary awareness mode. The left ear bud has begun having connectivity issues and the right bud's having some bugs with the touch sensor not working for playback unless you change the function to something else and then switch it back. They no longer make a tone to signify that they are turned on and connected, on either bud when used alone or together. Sometimes they have random functionality issues when the app is active. I really like the way they sound, fit, and the app is ok, they're just very disappointing especially having so many issues in the past with Sony. I'll probably see if I can get them replaced under warranty, as they're less than 6 months old. I want to be clear, this is at no fault of Best Buy. I've not tried other equal models, but I'm leaning toward that. If the connectivity and other bugs weren't an issue, I'd be able to look past the inherent flaws they have with noise cancelation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, We are sorry to hear about the issue you're having. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Perfect for everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds they are literally perfect i sleep with them and wake up with them still in my ear ive ran with them many times and they never fell out or got lose i can even train on the bag and do kicks with no problem!!!! And it feels like they never get low battery they last that long!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, RicardoM! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Best earbuds I've owned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, outclasses AirPods by miles in sound quality and battery life. Great for long shifts, gym sessions, or studying in the same day and wanting both headphones in at all times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
Sony-WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 are a great pair of true wireless earbuds with excellent sound quality, active noise cancellation, and long battery life. They are comfortable to wear and stay in your ears securely. Improved charging case with 25% smaller in size than xm4. Overall, the Sony WF-1000XM5 are a great choice for anyone looking for a high-quality pair of true wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Bestbuy1! We're pleased to hear that you are impressed with the sound quality and noise cancelling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your feedback regarding the app. This can help us improve our products in the future. Enjoy and thank you for choosing Sony! - Craig
Superb…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality..good bass and sturdy build!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjpt,
It's great to hear that you're enjoying the sound quality of our WF-1000XM5 earbuds!
These earbuds were designed with a glossy texture and a more luxurious feel. They fit comfortably in your ears while keeping out external sounds.
Thanks for choosing Sony!
Best regards,
Estefany
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound and app function, especially choosing the correct fitting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, thanks for posting this fantastic review.
We are delighted to hear you are enjoying the WF1000XM5's exceptional sound quality, as well as its audio adjustment settings on the Sony Connect App, which enhance the experience even more. Thank you for also sharing that the sound improves when you find the correct fit.
We really appreciate your choice of Sony!
Sincerely,
Jenn.
Very good, but not loud enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these are very good. The noice cancelling is top notch, the sound quality is great. My only issue is they don’t actually get very loud. Could be me going deaf, but I don’t think so
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dillon, We're glad that you like the noise canceling and sound quality. We're sorry if they don't get loud enough. To troubleshoot sound related concern, please check this: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Unrecovered Buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great purchase; and wonderful sound; but the bud fall from the ear too easily. The right bug fell from ear too often; now it is unrecoverable. Sony need to better survey ear dimensions, through their demographics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaraG,
Thanks for reaching out and sharing your experience.
It is most rewarding to hear how much you enjoy the sound quality of your WF-1000XM5, but we are truly sorry to hear that the right bud fell out and is now lost. We know how frustrating that is.
For this particular case and this model, a replacement is not yet available for purchase, but they will be soon. Please bookmark this article and check back for updates: https://www.sony.com/electronics/support/articles/00189241
In the future, we recommend using the Sony | Sound Connect app, which has a test to help you find the best tip size for a more secure fit.
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
Its a must!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone's ever i cant hear my kids yelling at each other on car rides!! It has ita super clear you can feel the beat best purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoledadV,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
Great gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones with a bestbuy gift card i got for Christmas only had to pay half and am pleasantly surprised how good they work at canceling out all the extra noise! I use them for work and only have to charge them every 3rd day, battery last long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Niko, Thank you for sharing such an excellent shopping experience. We are also glad that you are happy with your purchase and you are enjoying everything about your new WF-1000XM5. Your assessment with the battery life noise canceling feature is spot on! The best noise canceling and despite the smaller size, these earbuds headphones are rated for eight hours of playback with noise canceling between charges. Thank you so much for choosing Sony! -Jess