Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Connectivity Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are excellent when they work. But there is a quirk in that, when taking them out of the case, I very often need to put them back in and pull them back out again just so they will connect. This has happened on two pairs, and I have given up trying to replace them as a solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL. We're excited to hear you enjoy your Sony buds about their performance and functionality!. We want to thank you for bringing this to our attention. Here are a few tips that can resolve the disconnection issue. Ensure that the firmware is up-to-date via the Sony Headphones Connect app, performing a factory reset on the earbuds, and adjusting the Bluetooth Connection Quality setting to prioritize a stable connection. Refer to the next link for better reference: https://helpguide.sony.net/mdr/2963/v1/en/index.html .Hope this helps!. Thanks for choosing Sony. -Milton
- Pros mentioned:Fit, Sound quality
Great quality and function. Highly recommended.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were a gift for my husband. He had gone thru so many different types of earbuds that broke down. So I opted to spend a little more to get a better quality product. They fit well in the ear and are sweat proof. My husband said they are the best he's ever had. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipoet74, we're glad you are enjoying the sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Great Wireless Earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ForeverMeek2012!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
The best ones yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are the perfect fit, all the rest hit been too big and had my ears sore after awhile and also the bad fit affects sound quality. These fit perfect and that perfect fit makes the sound on these the best ones ive had. Sorry huge eared people, youve had your day, now its time for the regular eared people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenji,
You made the right choice! We're glad that you like the fit and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Laundry Resistant (Not recommended way to clean)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on point. Let's talk about how water resistant they are. I will keep it simple. Couldn't find my earbuds. Looking everywhere. (Maybe need a last location on find my iPhone, just saying). Can't find them, :/ Next day doing laundry, went to the dryer and see my earbud sitting on the edge. Heartbroken, I went to charge them in the case. Lights are working, a glimmer of hope. Moment of truth, they work. Only thing that stopped working was my right earbud touch sensor doesn't respond anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sauced9x0, Thank you for sharing your experience with the WF-1000XM5 earbuds. We're thrilled to hear that you found the sound quality to be on point. Regarding water resistance, the WF-1000XM5 earbuds have an IPX4 rating, which means they are protected against water splashing from any direction. It's impressive that your earbuds survived a trip through the dryer, although we recommend avoiding such situations to prevent potential damage. The touch sensor issue on your right earbud might be a result of the exposure to water and heat. For future reference, if your earbuds get wet, use a soft dry cloth to wipe off any water, remove the earbud tips, and shake the earbuds gently to remove any water from the sound conduits and microphone parts. Let them dry at room temperature. For more details, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781399.html
We also appreciate your feedback about the "Find My iPhone" feature. While the WF-1000XM5 does not currently support this, we value customer suggestions and continuously strive to improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery lifeCons mentioned:Connectivity
Having Some Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all, they sound good. I upgraded when I was having battery issues with the xm4 model. The battery life here is stellar. This model has similar memory foam ear tips, which I like, and the touch sensors are a little better. The noise canceling is no different to me than just having it turned off, the ear tips block out enough sound that noise cancelation is useless and just uses battery. If you just turn the sound setting to "off" they isolate you without using extra battery, so for the money, the sound cancelation is kind of a let down. Ambient sound mode isn't as good as the previous model so if you're only using one ear bud, you still feel like your ear is plugged up, even with ambient sound turnned up to 20. When I switch between ambient and off, they stop my music. Same thing happens if you use temporary awareness mode. The left ear bud has begun having connectivity issues and the right bud's having some bugs with the touch sensor not working for playback unless you change the function to something else and then switch it back. They no longer make a tone to signify that they are turned on and connected, on either bud when used alone or together. Sometimes they have random functionality issues when the app is active. I really like the way they sound, fit, and the app is ok, they're just very disappointing especially having so many issues in the past with Sony. I'll probably see if I can get them replaced under warranty, as they're less than 6 months old. I want to be clear, this is at no fault of Best Buy. I've not tried other equal models, but I'm leaning toward that. If the connectivity and other bugs weren't an issue, I'd be able to look past the inherent flaws they have with noise cancelation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, We are sorry to hear about the issue you're having. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Awesome noise cancelling earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is exceptional, the sound is above average, and they look pretty nice compared to the last version which were humongous. My only gripe and concern is the tips that come with the earbuds aren't comfortable in my ears and the price is too darn high.
I would recommend this to a friend - Cons mentioned:Connectivity
Ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These replaced the previous version, which stopped working. They are a little bigger and have more features. One thing that happens too often is that the connection between the phone and earbuds breaks. Then when the phone rings, I have to reconnect the earbuds while the person waits. I use these mostly to listen to the TV when not on the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracyW,
Thank you for taking the time to share your feedback on the WF-1000XM5 earbuds. We truly value your detailed review. We understand that you are experiencing connection issues between your phone and the earbuds. While this is not a widespread concern, it can arise due to various factors such as interference from other devices, software glitches, or even the distance between the two. Here are some suggestions that may enhance the stability of your connection:
1. Update Firmware: Ensure that your earbuds and phone have the latest firmware updates installed. Manufacturers often release updates to fix bugs and improve performance.
2. Reset Bluetooth Connection: Try resetting the Bluetooth connection on both your phone and the earbuds. This can sometimes resolve connectivity issues.
3. Reduce Interference: Keep other electronic devices that might cause interference away from your phone and earbuds.
4. Proximity: Ensure that your phone and earbuds are within a reasonable range and there are no physical obstructions between them.
Check for App Updates: If you are using a companion app for the earbuds, make sure it is updated to the latest version.
5. Check for App Updates: If you are using a companion app for the earbuds, make sure it is updated to the latest version.
If the steps provided do not resolve your issue, please reach out to us by following the instructions below so we can assist you more effectively.
Please provide the following information:
- Name:
- Best Buy Username:
- Sony TV Model Number:
- Question/Concern:
- Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope this information is helpful, and we appreciate your choice of Sony!
Best regards,
Romeo
- Pros mentioned:Sound qualityCons mentioned:Volume
Very good, but not loud enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these are very good. The noice cancelling is top notch, the sound quality is great. My only issue is they don’t actually get very loud. Could be me going deaf, but I don’t think so
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dillon, We're glad that you like the noise canceling and sound quality. We're sorry if they don't get loud enough. To troubleshoot sound related concern, please check this: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
BEST noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise cancelling I've ever had, they are comfortable and really REALLY light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelA,
Perfect! We're glad that you like the noise canceling function, comfort, and weight of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Noise cancellation is clutch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the best I’ve had. Comparison Bose over the ear and apple pro 2. Comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD, Awesome! We're very happy to hear you like the excellent noise canceling feature and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Amazing ear bud's
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably some of the best earbuds I have owned; they fit great, offer excellent noise cancellation, and have good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackD, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Fit, Sound quality
Best yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG Sooo Good. By far the best sounding ear buds ive ever had. Rich and full sound, spectacular noise canceling, great fit. Mic seems to be very good, but i cant really say, cuz I'm not on the other side of the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JockoMags, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Fit
Perfect for everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds they are literally perfect i sleep with them and wake up with them still in my ear ive ran with them many times and they never fell out or got lose i can even train on the bag and do kicks with no problem!!!! And it feels like they never get low battery they last that long!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, RicardoM! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Great and Stylish Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds except for the feature to hear ambient noise (someone speaking) clearly and for typing/texting hands free. For example, when someone is speaking to you it is not as clear as when you are not using the earbuds. And when speaking into the earbuds to negate typing text, it sometimes does reflect the expected words well. But an overall great experience and in my opinion, very stylish compared to Apple Earbuds and all other available offerings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyConsumer17,
We're glad to hear you're enjoying your WF-1000XM5 earbuds! We're sorry about the trouble with ambient sound and voice-to-text. For better performance, we recommend checking the Sony Headphones Connect app for the Voice Focus setting and running the Earbud Tips Fitting Test. Be sure to also check for the latest firmware updates. If the issues persist, our support team can provide more help.
Thanks for choosing Sony.
Best regards,
Eliab
Just OKAY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not the best ear buds I’ve used, but they’re not terrible. Sound quality is good, holds a charge well. I think they fit in my ears well, my husband says they hurt and don’t stay in. They do come with several tips to make them fit better. The controls on the buds are impossible to use and barely work. Connectivity to my iPhone is only okay, sometimes they connect sometimes they don’t. For the price, I’d probably get something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We’re sorry to hear that you’re having trouble with the touch controls and connectivity on your WF-1000XM5. To improve the touch sensor responsiveness and stabilize your iPhone connection, we recommend ensuring your firmware is up to date via the Sony | Sound Connect app and trying a quick factory reset of the earbuds. We appreciate your feedback on the fit and sound quality, and we'll share your comments regarding the controls with our development team.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing sound and quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonywireless sound is always my go to in quality. Tried many different options but Sony always has my favorite! Second would be Soundcore but these are the top for wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neztribe,
We are absolutely delighted to hear that Sony wireless sound is your go-to for quality and that you consider the WF-1000XM5 earbuds to be the top option! Thank you for your continued loyalty and for sharing your enthusiasm for the audio quality of our premium earbuds.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Sound quality
Best Noise Canceling technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing EQ settings. The best noise cancelling and sound in the market. Don't sleep on Sony headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanH,
We are very glad to hear that you are finding the noise canceling and sound quality to be the best on the market! It is fantastic to know that the EQ settings are helping you get the most out of your audio. We truly appreciate the high recommendation and your enthusiasm for our headphone lineup.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones with a bestbuy gift card i got for Christmas only had to pay half and am pleasantly surprised how good they work at canceling out all the extra noise! I use them for work and only have to charge them every 3rd day, battery last long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Niko, Thank you for sharing such an excellent shopping experience. We are also glad that you are happy with your purchase and you are enjoying everything about your new WF-1000XM5. Your assessment with the battery life noise canceling feature is spot on! The best noise canceling and despite the smaller size, these earbuds headphones are rated for eight hours of playback with noise canceling between charges. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Sony-WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 are a great pair of true wireless earbuds with excellent sound quality, active noise cancellation, and long battery life. They are comfortable to wear and stay in your ears securely. Improved charging case with 25% smaller in size than xm4. Overall, the Sony WF-1000XM5 are a great choice for anyone looking for a high-quality pair of true wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Bestbuy1! We're pleased to hear that you are impressed with the sound quality and noise cancelling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your feedback regarding the app. This can help us improve our products in the future. Enjoy and thank you for choosing Sony! - Craig