Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Yes, it got better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps raising the bar on the WF series, the M5's offers improved sound quality, while maintaining great noise-cancelling, and all the handful features I already loved on the M4's—but now in smaller and lighter buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the amazing feedback, MiloB! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Great Earbids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good earbuds. I have always had issues with earbuds falling out of my ears. These actually stay in my ears. The sound quality is really good and the ANC is much better than i expected for ear buds. The passive isolation is really good and the ANC is almost like wizardry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
You made the right choice! We're glad that you like the fit, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Very happy...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 6 months i have tried probably 2 dozen pairs of buds. these have great sound and comfort. very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Stunning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience. In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around. The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use. However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost. Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
Best Earbuds EVER!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These actually stay in my ears the entire time without me having to constantly reseat them or them falling out, and they're comfortable. A bit pricey, but it has a ton of great features and they stay in place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewT,
Fantastic! We are very happy to hear your satisfaction with the very comfortable fit design and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Price is a little high but they’re good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were pricey, but they work well. The noise canceling isn’t overly aggressive, which I like. I’ve had some in the past that create way too much pressure in my ears. They are comfortable to wear for long periods. Good sound, balanced. Getting the fit adjusted was a task, but they’re good now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lwoodr000!
Thanks for the honest review!
It is fantastic to know that your WF-1000XM5 earbuds are a great fit for you. We’re glad the noise canceling feels natural rather than overwhelming.
We appreciate you choosing Sony!
Best regards,
Estefany
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good pairing and features but may not fit all ears. Came from the AirPods Pro and those feel more comfortable but I feel that the Sonys deliver better sound and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaR, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Not as Dynamic as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder. On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly. Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mvocal,
We appreciate you taking the time to share your experience. We're sorry to hear that the sound and fit of your Sony XM5 earbuds didn't meet your expectations. To help enhance your listening experience, we recommend adjusting the sound quality mode and customizing the Equalizer/CLEAR BASS settings through the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html.
For a more secure and comfortable fit, you might find these tips helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
Additionally, here’s a complete guide to explore more adjustments: https://helpguide.sony.net/mdr/2963/v1/en/index.html.
We also recommend checking for firmware updates that may improve performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
We value your feedback and hope these suggestions help you get the most out of your earbuds!
If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Regards,
Maria
Sony true wireless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are truly the best, the fit and comfort along with the noise canceling are great. I like how I can walk away more than 30ft from my phone and its still connected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LandonW, Great! We're thrilled to hear that you're enjoying the comfortable fit, top notch noise canceling, and stable Bluetooth connection of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Crisp Music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are top of the line and are easily one of my favorite i’ve ever used. The noise cancellation is pretty good and are customizable via app. They are on the pricer side but I stand by them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Angel!
We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Best noises canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise-canceling earbuds I've used to date. I used the previous generation for over 3 years, and the sound quality of this new version is a noticeable upgrade. I work in a very noisy environment, and the active noise canceling reduces the sound of the equipment by at least half—it's a huge improvement
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zachary, thank you for the five-star rating! We feel privileged to know you're loving the WH1000XM5 noise cancellation technology! It's particularly rewarding to know that you appreciate the enhancements over the previous model, allowing you to enjoy your music even in very noisy environments. Thank you for choosing Sony! Best regards, -Jenn.
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony ear buds have the perfect sound & feel very comfortable while wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanL, Thank you for the positive review! We're delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Amazing headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Perfect build quality, insanely comfortable, and sound amazing, definitely pick up a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HAHdnenwfnafjtjfwjwtnwtna, Thank you for the awesome review! We're thrilled to hear you like the exceptional built quality, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received these for Christmas and I love them! They fit great and the sound quality is amazing. I am still getting used to working all the features but so far I really enjoy these earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sjlambert01, magnificent! We're glad you love our industry-leading noise canceling earbuds! Thanks for choosing Sony! ~Earl
I don't know how they could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly unbelievable noise cancelling. I take the train every day in Manhattan, and half the time I forget that I'm even on a train. The bass is fantastic too, especially with the Sony headphones app. It's so good that I sold my over ear XM4's because I don't really need them anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
You made the right choice with the Sony WF-1000XM5! We're glad that you are enjoying the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Get you some
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best head phones ever so light and love the foam ear tips they sound amazing awesome noise cancellation top tear headphones call quality everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasA, fantastic! We're extremely pleased to know that you love your WF1000XM5 and you're satisfied with its amazing features & performance. Thank you so much for your purchase and for choosing Sony! - Romeo
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome the noice cancelation is amazing the battery life is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelO, we're glad you like the noise canceling feature and battery life of our product. Thanks for choosing Sony. ~Earl
Impressive!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ANC, Sound quality is amazing, battery lasts for a long time. I love these, they suppress background noise on calls and make them more clear while at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrtrx450,
Thank you so much for an amazing review! We're glad to hear that you are impressed with the superb sound quality, long battery life, noise cancellation, and overall performance of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
Adequate.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Comfortable. Conveniently small case. Occasional small connection issues. OK battery life. Good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zsmiff, Amazing! We're glad to hear you like the great sound quality, comfortable fit, compact case, good battery life, and noise cancelling feature of your Sony WF1000XM5. Please set the earbuds to “Priority on stable connection” using the Headphone Connect app to resolve the Bluetooth connectivity issue wit the earbuds. For additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Good, but not great - suggest trying before buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would encourage to try them in-store first... The sound quality is good in a controlled environment, but for activities and plane travel not so good in my opinion. I bought these after using the Sony WH-1000XM5 over-ear headphones. I wanted a more portable option. Unfortunately these will not fit my ears well. At home I tried all ear cup options that came with it, and also bought an after market version. After finding the best fit and wearing them at home (still concerned with them falling out), I traveled with them. On the plane they kept falling out after 15-20 minutes. Then touching them causes the controls to kick-in. I finally disabled the touch controls, and had to keep pushing them in. Even with tight fit after pushing in, the noise canceling is not near the quality of the Sony WH-1000XM5. I know it won't match an over-the ear style, but was quite disappointed overall. For plane travel now I will only use the Sony WH-1000XM5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, Thank you for sharing your feedback on the Sony WF1000XM5.We understand your concerns regarding the fit and performance of the WF-1000XM5 earbuds, especially in comparison to the WH-1000XM5 over-ear headphones. For further assistance regarding the fit of the earbud tips, we suggest contacting contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam