Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed some good-quality noise-canceling headphones and got these. So far, they've delivered. Sound great, and the noise canceling is also great. Sometimes I just put them in just for the sake of dampening loud noise and they get the job done.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
It sounds like you made a solid choice with the WF100XM5. Great to hear they're working well for both audio and noise-cancelling, definitely a win when they double as a way to just block out distractions.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I had with these were the ear tips I actually had to buy different ear tips because the original ones were so uncomfortable and hurt my ears other than that ANC is amazing sound quality is better than the predecessor and overall really good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherJ,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the supplied ear tips is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Quality sound, perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound, and I have had many different buds including Bose, Beats, and JBls, everthing is perfect, except for getting them out of their case.. they also fit perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metalatino, We're so happy to hear you're enjoying all the improvements we made of these earbuds headphones. Also, we are glad to know you appreciate the design and comfortably in your ears while keeping out external sounds. The slippery headsets can be easily removed from the case by simply tilting & lifting the headsets horizontally from the inside outward. ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5! Enjoy! -Jess
- Pros mentioned:Sound quality
5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Exceptional sound quality. Audio is rich and balance. Active Noise cancelling is top-notch. No issue with the connectivity for Iphone16 pro max. Cons: limitation in foam ear tips. Hopefully next version will provide more foam tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Princess,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is noted. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
One of the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice battery life good sound a little bit big for my ear, still comfortable, noise cancelling ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardD,
Thanks for commenting! We're extremely pleased to hear about your satisfaction with the amazing sound quality, very comfortable fit design, long-lasting battery life, and exceptional noise canceling feature of your WF-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Not very comfortable at first but you will have to get used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JELV,
We're so happy to hear you're loving the great sound of your WF-1000XM5 earbuds! We understand that finding the perfect fit can take some time, and we appreciate you sticking with it to experience the amazing audio quality. Thanks for choosing Sony. -Eliab
- Pros mentioned:Bass, Sound quality
Clear as a Bell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Wonderful bass and nice noise reduction technology. But don’t stay in your ears very well when running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer11,
Thank you for your feedback and we are happy that you are enjoying the awesome sound quality and noise canceling feature of our XM5. Try changing the rubber tip of the earbuds from the smallest to the largest size so you see which one will fit snugly into your ears. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great, high quality sound!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. The noise canceling works pretty well. My favorite thing is the high quality audio playback. If you listen to lossless audio, these are the perfect choice. I can finally enjoy listening to the quality of FLAC audio on my phone. I also have them paired with my PC. The app for the earbuds is also very easy to use, it recently got a design overhaul. Highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi killzoomer, it is so great to know that you love your new earbuds! Thanks for choosing Sony! ~Earl
Comfortable and Great Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, deep base and amazing sound quality. Very comfortable in my ears normally don't like in-ear but these are pretty comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SR375,
Thank you for choosing Sony!
We couldn't be happier to hear that your WF1000XM5 earbuds provide excellent noise cancellation, deep bass, and impressive sound quality. It’s especially rewarding to know they offer comfort despite your usual preference against in-ear styles. Your feedback truly encourages us.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best earbuds I've purchased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality I have had with earbuds. Setup was easy, the buds are comfortable. I use them mostly in the gym and on runs and they stay out and are comfortable. They are pricey but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithR,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Let's wait and see but good so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, noise canceling works great however everything new sounds good. Will have to wait a few months to judge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigab2,
We're glad to hear you're enjoying the great sound and noise-canceling performance of your WF-1000XM5 earbuds! We're confident you'll continue to be impressed with their quality and performance for years to come. We appreciate you sharing your initial feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
Sony XM5 earbuds
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I currently own these. For the first couple of days, I was trying to figure out which ear tip works for me. But overall a great pair of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenU!
We are thrilled to hear that you're having such a great experience with your new WF-1000XM5 earbuds!
To help you find that perfect fit even faster, we recommend using the Sony | Sound Connect app. It has a built-in "Determines Optimal Earbud Tips" test that measures the air tightness of your seal to let you know which size is actually best for your ears.
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality
Personal favorite ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I’ve had im an audiophile and man these earbuds did wonders! Great app for customization adjusting to how you want them the noise suppression is amazing couldn’t hear a peep from the outside world while in and jamming out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueG,
We appreciate you sharing your experience with the XM5 earbuds. Sound like they're hitting the mark for both sound quality and noise cancellation. Always good to hear from someone who really knows audio.
Thanks for chsoosing Sony.
-Aldair
- Pros mentioned:Comfort, Sound quality
Sony WF1000XM5 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them comforable to wear sound quality is good once sync to phone for the first time they automatically connect once taken out of the box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaP, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Volume
Love these
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Noise cancelling is excellent. Volume lacks a little!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsetaS,
Thank you for sharing your experience with us! Nice to hear you love the noise canceling features of your WF1000XM5. We're sorry if the volume lacks a little. Please refer to this link with steps to troubleshoot if the sound is low: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an audio file. I spend a lot of money on audio. I was very skeptical about buying these headphones. Typically I buy beats / Apple products Just because they pair well and are easy to use But don’t always have the best sound. I did a lot of research on these headphones and read a lot of good reviews and gave them a shot. Now that I’ve had them for a few weeks, they are my headphones and I think they are absolutely amazing and worth every penny I spent. They’re very easy to set up. The equalizer is very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starns1,
You made the right choice! We're glad that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Fit, Sound quality
Satisfied gift giver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was purchased as a gift, and the recipient loved it. They previously had the XM4, and is happy that the XM5 is much smaller and love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi S767, we're glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound, uncomfortable fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was honestly amazing! But the noise canceling and comfort of the headphones made them 3-4 stars to me. The headphones were very uncomfortable to wear after a long periods of time or if you fall asleep on them (like on a plane). Compared to the AirPods they AirPods for me have a better fit and noise canceling. For sound though it definitely goes to the Sony. It may be because I have smaller ears so the more average ear may have better luck with fit and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carolina, Thanks for the feedback! We're glad that you like the sound quality. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Sound quality
Review over Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was amazing but the fit wasn't as great. The sound quality is worth it but the fit isn't great if you're gunna use it while running or working out. Otherwise, the sound quality is better than the Bose imo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giovanni,
Thanks so much for sharing your feedback on the WF-1000XM5. It's fantastic to hear that you're loving the sound quality.
We're genuinely sorry, however, that the fit isn't quite working out for you, especially during activities like running or working out.
To help you get that perfect seal and stability you need for active use, we strongly recommend you experiment with the different sizes of ear tips included in the box. Even a slight change in size can make a huge difference in stability and overall seal.
We hope this suggestion helps you get the secure fit you need!
Thanks for considering Sony and for your feedback.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! Very comfortable and versatile with all my apps. I like the noise canceling feature. Yes a little pricey but still worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puck, we're glad you like our product! Thanks for choosing Sony. ~Earl