Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Great item.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. I've had them for over a year and they're still in great shape and providing quality sound across a range of music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PHILIPN,
We're thrilled to hear that your WF-1000XM5 earbuds are still providing excellent sound quality and going strong after more than a year of use! Thank you for sharing your experience.
Thanks for choosing Sony.
Best regards,
Eliab
Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I had had so far. The foam ear tips are awesome and comfortable. The noise canceling works great and they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate the 5-star rating, AdambF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds fit nicely in my ear and doesn't fall out when I am working out. The app is easy to use. Phone call quality is good for myself and the person on the other line
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sevsun,
Thank you for the fantastic 5-star review! It is truly wonderful to know that they fit securely during your workouts—we know how important that is. We're also happy that you find the app easy to use and that the call quality is clear for both you and the person on the other end. We designed these earbuds to excel in all of these areas, so your feedback is truly valuable.
Thank you for choosing Sony!
Best regards,
Dominick
Decent sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are decent buds. Not as easy to use or as good sounding as my jabras but still worth it I think
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewS!
Thanks for the honest feedback!
We are very glad to hear that you find these buds worth it. We know switching brands can be a big change, so we appreciate you giving us a try.
The WF-1000XM5 features our best noise canceling technology and high quality foam tips for a snug, quiet fit. They also support wireless charging and clear hands free calling, making them a great companion for your daily routine.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
the bass that you need
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all about that bass, love how Sony added so much quality without loosing any aspect of the sound. great balance with espetacular bass
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, WellO! You've certainly made a great choice! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo
Better than Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds with true noise cancellation. It has spatial recognition and helps reduce outside noise. Loved the fit of these earbuds better than my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiP, we're glad you like our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
Excellent noise cancelling earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wirless earbuds, nice ear tip selection, and the noise cancelling is among the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GusBus,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the ear tip selection and noise cancelling have made a positive impact on your listening experience. Your feedback encourages us to keep delivering exceptional audio products.
Best regards,
-Fred
Sony earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and offering. The only issue I've had is not with the earbuds themselves.. Rather it's the case (if you drop it on the floor.. It will open up and your earbuds will fly away rather far). [Wish the hinge was way stronger]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EnriqueL,
Thanks for the review and the 5-stars rating! We appreciate the feedback and it surely can be taken in consideration for future references. We are really happy to hear how much you are enjoying your Sony Earbuds and the amazing Sound quality!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Best wireless earbuds with anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and audio quality. Primary device is my phone but switching between other devices for the 2nd device is pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanB,
We’re delighted to hear that. Thank you for sharing your fantastic 5-star review of your Sony earbuds—the excellent noise canceling, impressive audio quality, and seamless switching between devices really make a difference in everyday use. It’s great to know your experience has been so smooth and enjoyable.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great bass and Styrofoam tips create a comfortable seal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CyberGrimnir, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
Upgraded.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM4's. Same quality, better size & appearance. A little less bass but the sound quality can't be beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewB, Thank you for your honest review! We are glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
i love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound love the bass, noise canceling when on a phone call
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pedro,
Thank you for choosing Sony!
We're elated to hear that you enjoy the rich sound and powerful bass of the WF1000XM5, as well as the effective noise canceling during phone calls. Your positive experience with these features truly motivates us to continue delivering high-quality audio products. Thank you for sharing your feedback!
Best regards,
-Fred
Excellent Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing, but I don't really use them as much for calls. For my purposes, it works very well. You can't go wrong with Sony brand as far as sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stevesim,
Thanks for sharing your thoughts on the WF-1000XM5 earbuds!
We're so happy to hear you love the amazing sound quality—your feedback is a great endorsement for our brand. We're glad they are working well for your needs, and we appreciate you choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Solid upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM-1000 3, and these are pretty much better in every way. Smaller, longer battery life, better sound/call quality, better anc. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayden,
Amazing! We're thrilled that you like the size, battery life, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but not sure if I liked the noise-canceling settings. Also kept falling out of my ears even when I tried different sized buds. Great battery life though. A little sad I recently lost them but now will look for a new one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonT,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life of the headphones. It's unfortunate that you are not satisfied with the fit and noise canceling function. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
Aside from changing the earbud tips, make sure that you are wearing both earbuds properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. If you touch the touch sensor, the headset may operate. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The noise canceling effects may not be achieved depending on how the headset units are worn.
If you use the video function of your smartphone or other devices to record and check how the headset units are worn in your ears, you can understand its feel when worn and get closer to discover the correct way to wear the headset.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good but too expensive. Hopefully the battery life will be better than the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorP, we're glad you like your new headphones. We appreciate your feedback regarding the pricing of this WF1000XM5. Thanks for choosing Sony! Enjoy! ~Earl
Sony does it again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best wireless earbuds I’ve listened to. My jabra went out after 5 years. Saw these discontinued and thought I would try them. Sony is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, SteveW!
We are absolutely thrilled to hear that you consider the WF-1000XM5 the best wireless earbuds you’ve listened to! That is high praise, and it’s incredibly rewarding to know that they have delivered such a premium audio experience for you, especially coming from a long-time user of another brand.
We are proud you chose Sony for your next audio investment, and we appreciate you taking the time to share your positive experience.
Best regards, Gus, Sony Social Media Team
Premium quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality very easy to set up and hand gestures just take a little getting used to overall Great Product
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Straitpaper,
Thank you for choosing Sony!
We're pleased to learn that you’re enjoying the WF1000XM5’s sound quality and found setup so easy. It’s fantastic to know you’re adapting to the hand gestures and consider them a great product. Your feedback is greatly appreciated!
Best regards,
-Fred
5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Exceptional sound quality. Audio is rich and balance. Active Noise cancelling is top-notch. No issue with the connectivity for Iphone16 pro max. Cons: limitation in foam ear tips. Hopefully next version will provide more foam tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Princess,
Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is noted. Thank you for choosing Sony!
-David
Best earbuds ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, noice canceling, great earbuds! I have several different earbuds, and these are the best! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Angus!
We are absolutely thrilled to hear that you consider the WF-1000XM5 to be the best earbuds you own! It's incredibly rewarding to know that the clear sound and top-tier noise canceling are making such a positive impression.
We appreciate your strong recommendation and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team