Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent noise cancelling and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like these earbuds, the sound is great but I wish that earbuds didn’t hurt my ears. These hurt less that most I’ve tried and sound best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryH,
Thank you for choosing Sony!
We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.
We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.
We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Better than Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds with true noise cancellation. It has spatial recognition and helps reduce outside noise. Loved the fit of these earbuds better than my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiP, we're glad you like our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
Left earbud won’t pause when using one earbud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To me it was good set of earbuds. However where I work I can only use one earbud at a time in case someone needs to talk to me. Instead of using just the right all the time I would use the left but you cannot pause what you are listening with the left earbud and would still play even when you remove it from the ear. I can’t use something if I cant pause what I am listening
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaF,
Thanks for reaching out about the WF-1000XM5 earbuds and your experience using them at work. We understand how important it is to be able to use a single earbud and still have full control, especially for pausing your audio.
You're right, the left earbud on its own can't pause playback. The pause function and the automatic in-ear detection are both tied to the right earbud. So when you take out the left earbud, the audio continues to play, which we know isn't ideal for your situation.
It's a great piece of feedback. We're always looking for ways to improve our products, and customer input like yours is incredibly valuable.
If you’d like to learn more about this, feel free to check out the following link, we put together extra details there that might be helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html
We know this isn't the solution you were hoping for, but we hope this helps clarify why the earbuds work the way they do.
Thanks for considering Sony products and for your thoughtful input.
Sincerely,
Estefany
- Pros mentioned:Sound quality
nice little earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they work great. nice sound and great at keeping sound out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, HHir!
We are so pleased to hear that your WF-1000XM5 earbuds are working great for you!
It’s fantastic to know that you are enjoying the nice sound quality and especially the industry-leading noise canceling, which is great at keeping sound out so you can focus on your audio.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best in ear true wireless yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony over ear WF-1000XM5 headphones and loves them so much I decided to try these in ear headphones understanding that Best Buy has a great return policy. Obviously there was no return given the stars rating. These things are amazing. The noise cancelling is incredible and the companion app is great allowing multiple devices to be used. Overall I’m thrilled with these and find myself using them for more than yard work as originally planned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for the amazing review! We're very happy to hear that you love the incredible noise canceling, companion app, multipoint connection, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound overall. Great noise cancelations and there is a lot of settings that you can play with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaramA,
We're thrilled you're enjoying the incredible sound and noise cancellation of the WF-1000XM5 earbuds! It's great to know you're taking advantage of the customizable settings.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these earbuds meets or exceeds that of my Sony WH-1000XM4, the over-ears these replaced. These earbuds connect much faster via Bluetooth. Sony's app continues to have great features, like a tuneable equalizer. I prefer these earbuds to Apple's AirPods Pro (2nd generation), which I returned in favor of keeping these. The microphone is great for calls indoors, although there is wind-noise outdoors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Thank you for the amazing review! We're thrilled to hear that your new Sony WF1000XM5 has exceeded your expectations. And good to know you're enjoying the quick and seamless Bluetooth connectivity, great call quality, and excellent Sony Headphones Connect app features. Thanks for choosing Sony! -Sam
- Cons mentioned:Connectivity
Top quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, but the xm4's lasted longer and connected better to devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoVi724, it brings us great joy to hear you're enjoying your WF-1000XM5 earbuds! We truly appreciate you taking the time to share your thoughts.
We also appreciate your valuable feedback regarding the connection and longevity of your previous WF-1000XM4s. We're constantly working to improve our products and your input is incredibly helpful.
We designed the WF-1000XM5 with incredible noise cancellation and crystal-clear call quality to enhance your listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Solid upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM-1000 3, and these are pretty much better in every way. Smaller, longer battery life, better sound/call quality, better anc. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayden,
Amazing! We're thrilled that you like the size, battery life, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound and features... but the fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are awesome and i love them. Top notch sound quality and features, i can tell its made by sony. My main complaint is the fit. They seem to be fairly big in my ears and start to hurt just after 10 minutes. I have always had average sized ears, but this seems to be bothering me. I'm thinking about returning them. But if they fit someone else well, they really are perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We're glad that you like the sound quality and features. To keep the headphones from falling out, kindly adjust the fit of the headset units to your ears. Please check the Help Guide for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality
Ear pods
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it super comfy and a lot off settings I could deal with it Sounds amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chino,
Perfect! We're thrilled that you are enjoying the comfort, sound quality, and adjustable settings of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent sound, perfect noise cancelling, bad fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states, these headphones are fantastic. They sound good, cancel out almost all noise, and are easy to use. I just wish they fit in my ears. My ear canal is just too small for the smallest size, leading me to have a huge headache after about 10 minutes of use. However, some 3rd party ear inserts from either CharJenPro on Amazon or COMPLY ear tips will solve that for you. 4/5 overall. If the foam wasnt so stiff it'd be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling earbuds on the market. I carry AirPods Pro and the Sony earbuds on a daily basis. I often choose Sony over the AirPods because of sound quality.
I would recommend this to a friend - Pros mentioned:ComfortCons mentioned:Connectivity
Worthy upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good upgrade from the xm4. Although more slippery they are smaller and more comfortable than the past version. Harder to connect than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi demo, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the only reason why I bought these is because my previous model died on me. I dont think the active noise cancelation is all that great. Unless my music is real loud i still here everything thats around me. The earbuds are comfortable but wait untill these are on sale if you can
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We’re sorry to hear your experience about the active noise cancellation with the WF1000XM5 earbuds. To get the most out of noise cancelling, make sure the earbuds create a secure fit in your ear—adjusting the ear tip size can really help. It’s also a good idea to check if noise cancelling is set to its highest level trough the Sony Sound Connect app. As well, a firmware update might be needed, which you can confirm in the Sony Sound Connect app, you can find more information in the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 If you’re still hearing a lot of background noise, gently cleaning the earbud microphones may also improve performance.
Thank you for considering Sony products.
Best regards
DiegoV.
- Pros mentioned:Fit, Sound quality
Hello are you there?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise canceling but they stay on even though I put them back in my case. They make receiving phone calls a task because you have to go to your call options and pick phone speaker or headset. I’m using an Apple iPhone 13 Pro Max. The Apple AirPods just sync better with the iPhone. I wanted some quality earbuds. They sound amazing but it’s going to take an update to fix the bugginess.
No, I would not recommend this to a friend - Pros mentioned:Comfort, Sound quality
microphone problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone had issues. downloaded the app nothing. I recently had to reset the earbuds and remove all bluetooth devices from my phone and reconnect the earbuds for the mic to work. sound quality is good. the foam tips are nice. with the bugs these have i dont think it’s worth the price point at all. Much cheaper earbuds work better out the box than these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP, thank you for taking the time to share your experience with the WF-1000XM5 earbuds. We sincerely apologize for the issues you've encountered with the microphone functionality. We appreciate your feedback regarding the reset process and your thoughts on the sound quality and foam tips.
We understand how frustrating it can be to face challenges with your device and we are committed to providing the best possible experience for our customers. If you require further assistance or have any additional concerns, please do not hesitate to reach out to our technical support team. They are here to help you troubleshoot and resolve any issues you may be experiencing. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and letting us know about these issues.
Best regards,
Stephanie
Great sound quality but ok comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music but not great for all day activities. AirPod pros are better for a daily wear. But if all you care for is music quality and 3 hour music sessions than buy these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueA,
Thank you for sharing your experience.
We're delighted to hear your enjoying the sound quality of your Sony XM5 earbuds. However, we're also sorry that you're not satisfied with the battery performance of your earbuds. For issues regarding short operating time, you may find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
- Pros mentioned:Sound quality
great sound and bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and bass it's a little hard getting them out of the case because they are so smooth. download the app for these is a must, it makes all the difference for sound and noise cancelling. I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick
- Pros mentioned:Comfort
Noise Canceling is Subpar Compared to Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design (Great Material Selection/Feel), comfortable but active noise canceling is subpar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
Thanks for commenting. While we're thrilled that you're satisfied with the stylish & very comfortable design of your WF1000XM5, we're really sorry if its noise canceling feature didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Let's try to isolate and fix the problem by following our suggested troubleshooting steps on this article:
The Noise Canceling effect is weak or not working (WF-1000XM5) - https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support