Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Deeeeeeecent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Only downside is the ear tips that come with them hurt my ears. I found some others online and the problem was fixed. They sound good but aren't as comfortable as others I've worn. I personally have a mixed ipuon about them. On one hand they sound nice and on the toebt hand they aren't as comfortable as my Jabra elite pro 7s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterE,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Please check this article on how to properly wear the headphones.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-David
Like them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the ways these earphones feel and sound. Feel more comfortable than jabra elites after wearing for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GonzaloQ, we're glad you like our product! Thanks for choosing Sony! ~Earl
Nice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is much nicer than the Jabra 75 actives these replaced. ANC is okay, but not outstanding. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeneR,We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Good sound, but bad physical design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but bad design on the housing. It is hard to grab them out of charging box or you can easily drop to ground. All is because the material Sony choose is “slippery”.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria
Great Sound Quality for NC In-Ear
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Whether on the bus or walking my dog, these are my favorite noise-cancelling in-ear headphones. I tweaked the EQ easily in the app, and the performance is incredible. Highly reccomend as they offer phenomenal noise cancelling and sound quality - better sound quality than the Bose equivalent in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grant, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
solid noise canceling but mid on apple devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for my iphone, they say it’s compatible w apple but thas cap, u gotta download a buggy sony app to see the battery percentage. the earphones themselves r hecka good tho, the noise canceling is so good. it’s very hard to be aware of the earphone percentage and the case percentage since it’s annoying ash to keep on opening the sony app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Izaac, We're glad that you like the noise canceling function. Sony takes into consideration all feedback to improve the performance and quality of our products. You can also check the battery percentage even if you're not using the app. When the headset is connected to an iPhone or iPod touch over an HFP (Hands-free Profile) Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch. The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781966.html?search=battery
Hope this helps.
Erin
Great earbuds fantastic noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for when i was flying for about 4 hours .. i didnt want to bring my big headphones .. they were perfect .. GREAT noise canceling.. highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your fantastic feedback on the WF-1000XM5, EdwardH! We are delighted to hear that they were the perfect companion for your four-hour flight.
We designed the WF-1000XM5 to deliver industry-leading noise cancellation in a compact, portable form factor, and it brings us great joy to know that this feature was a highlight of your experience. We are thrilled that you highly recommend them!
Thank you again for choosing Sony.
Best regards,
Gus
Sony Social Media Team
WF1000XM5 True Wireless Noise earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best noise canceling earbuds I ever experience. It fits perfect in your ears with plenty of Technology that is well beyond any other earbuds. It is one of the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size, great sound. Keep forgetting there on...kids noises while playing don't bother me anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrvingR, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Awesome Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really great and very sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RajL,
Thank you for choosing Sony!
It's fantastic to hear you're enjoying the sound quality and impressive durability of your WF-1000XM5 earbuds! The IPX4 rating provides excellent protection against sweat and splashes, so you can count on them to keep up with you. We appreciate you sharing your positive experience!
Best regards,
-Fred
Happy Alaskan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had troubled with ear fits with my samsung bud pro II. Dont get me wrong i love their tech.but almost loosing one earbud is not a good option. After carefully researching adjustable buds, sony leaded the pack not only as a better rated ear bud but had multi adjustable earpieces to fit just about anyone ears. BB staff shine again with great support. V/R, Ken H.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ken, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Amazing Quality Earbuds, Fitment was not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to be fair when reviewing this product. These earbuds are amazing. The quality and features alone stand out among competitors. However, I did have issues with fitment. I tried all of the provided ear tips but the never fit well enough and this is a larger issue for me cause I wanted to use them while working out with as well. I am not a fan of the memory foam type ear tips so I did return them and tried out the Bose which had better fitment but did notice that the Sony buds had better sound quality and loudness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. It's unfortunate that you were not satisfied with its fit and design. For optimum fit and comfort, it is recommended to wear the headphones properly. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app also helps you determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Short lived but still excellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for a few months before I lost the little ear buds. I tried looking for ways to get new pairs but sadly there are none so one point off for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Carlin,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you’ve experienced with your WF1000XM5 earbuds. We understand how disappointing it is to lose the earbuds and not find replacement parts available immediately.
At this time, replacement earbuds for this model are not yet available for purchase, but they will be soon. We encourage you to bookmark this page and check back for updates: https://www.sony.com/electronics/support/articles/00189241
This situation does not align with the quality standards we strive for, and we take your concerns very seriously. Please be assured that your feedback will be forwarded to our dedicated Sony team for thorough review as we continue working hard to improve our products and your experience.
Best regards,
-Fred
Great sounds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound abd crispy sounding with water proff while running in the rain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AirNava!
We’re so glad to hear you’re enjoying the excellent, crispy sound of your WF-1000XM5, even while running in the rain! It’s great to know the water resistance is keeping up with your workouts. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Good Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound quality during calls. Bass distorted at times. Great battery longevity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ranman, great! We're glad you like the sound quality and battery of our product! We understand your feedback regarding the bass of your Sony unit. You can configure the Equalizer/CLEAR BASS settings using the Headphones Connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=bass
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is excellent and a huge upgrade from the xm4. it much smaller so fits in the ear better with better tips for cancelling sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Devin! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Great overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, multi pairs same time, great battry life. Got no cons so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lino, We're glad that you're enjoying the sound quality, features, and battery life. Thank you for choosing Sony. Erin
Amazing sound quality, issues with ambient control
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The Sony XM5 earbuds have the best quality sounds from any wireless earbud to find their way into my ear canals. Out of the box, I've had issues with the ambient sound control, something I really appreciate in public spaces. Concurrent updates to the earbuds seem to have improved the issue, but it is one note worthy of discussing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heytel,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Not very comfortable at first but you will have to get used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JELV,
We're so happy to hear you're loving the great sound of your WF-1000XM5 earbuds! We understand that finding the perfect fit can take some time, and we appreciate you sticking with it to experience the amazing audio quality. Thanks for choosing Sony. -Eliab
Amazing earbuds!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds ive ever owned. The sound is really clear and immersive. The app to set them up is ok, ive used it once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
That is fantastic to hear! We are delighted that you find the WF-1000XM5 earbuds to be the best you've owned and that you are enjoying the clear, immersive sound.
Thanks for choosing Sony.
Best regards, Eliab