Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
I enjoy using these headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling of the earbuds and the sound quality is also good. There's is also a lot of customizability in how you can just the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damian,
You made the right choice! We're glad that you are enjoying the noise canceling function, sound quality, and settings of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Surprised how good they really are
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Almost a year after buying them, everything has held up. This is the best option for great sound with no hassle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoonerX, We're thrilled to hear that you're enjoying your WF1000XM5 True Wireless Noise Cancelling Earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
Really good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only down side is microphone whitch is not bad, overall really good product
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your thoughtful review and for highlighting your positive experience with the WF-1000XM5, MarkoS. We appreciate your honest feedback regarding the microphone. While the WF-1000XM5 features advanced microphone technology and noise reduction designed to deliver clear call quality, we understand that performance can vary depending on factors such as fit and connected device settings. If you ever notice issues with microphone clarity, we recommend ensuring the earbuds fit snugly and checking your device’s Bluetooth or audio settings to optimize call performance. Your feedback helps us continue to improve our products, and we're delighted to hear you are enjoying your earbuds overall!
Thank you again for choosing us and your honest feedback—it helps us improve our products and service.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Worth the money. A+ quality and performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with superb sound quality. Noise cancellation works wonders on my airplane flights where I just want peace and quiet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MookKing,
Thank you so much for such a great review! We're delighted to hear your satisfaction with the superb sound quality, noise cancellation, and overall performance of your WF1000XM5. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe one of the best headphones in the ear I’ve ever had. The only downside is that they do fall out sometimes not sure if it’s just my ear, but that is the only problem I have with them other than that I love how they track how long you listen when you listen the times and the dates and I really love how it tracks a lot of your stuff And they’re headphones highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Thank you for the awesome review! We're very happy to hear that you appreciate the wearing detection feature of your Sony WF1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great choice of Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great quality and noise canceling. Exactly what I was looking for. After a lot of research i decided to go with this brand of headphones and I'm so glad I did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhoenixC,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Best earbuds I've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from a Samsung IconX 2 after they finally died from 4 years of use. The Sony earbuds are THE upgrade!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nue90,
Excellent choice! We're glad to hear that your WF-1000XM5 earbuds perfectly suits your needs and expectations. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony WF-1000XM
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little skeptical about these earbuds but I love these they sound fantastic and the noise canceling is on point worth the money in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioV,
Fabulous! You definitely made a great choice! We are truly delighted to know that you love the amazing sound quality and industry-leading noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your awesome review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
The best earbuds i've ever had!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds perfect. Comfort. Sony has done a good good job on noise canceling and ambient sound. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tuan, That's great! We're very happy to hear that you like the exceptional sound quality, amazing comfort level, and top-notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Dare you.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put them in ur ear, and you'll know! Sony you did really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EDDIE963,
Thank you for your feedback on the WF-1000XM5! We're glad you're enjoying the earbuds, designed for a secure and comfortable fit using extensive ear-shape data since 1982. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!
Best regards,
-Fred
Sound Issues at 299.99
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off the design of the earbuds are amazing. The fit and feel way better than the "Sony WF-1000XM4." Sony also having their own app to help you customize your headphones/earbuds is quite a nice feature. Secondly an improvement from it's predecessor is that you can use either earbud how you want. With the "WF-1000XM4" the right earbud was the "main" so if you wanted to use the left, you had to have both. The Sony Wireless WF-1000XM5 allows you to use whichever you please which is preferable. The only issue I have is sound quality. Sony has come a long way, so should their products. Sometimes it sounds amazing, sometomes I to turn it all the way up just to hear it. The most frustrating issue is their are time's where it sounds like certain parts of the track is muffled or underwater. Some might try to say that "oh your listening to a posted version from an unreliable source" but I listen to it directly from the artist themselves. Overall the earbuds aren't bad, Sony is heading in the right direction. Just some small tune ups.
I would recommend this to a friend- Pros mentioned:Bass, Battery life, Comfort
These Can't Be This Good
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Minimalist design came for our headphones many years ago, eschewing the large hoops and earmuffs that would sit on or around our heads for tiny, in-ear headphones with an iconic white cord. It was even more recent than that where the cord became obsolete, and today it seems a tiny device that sits comfortably within our ear is all we need to show. With dozens of brands offering wireless earbuds that run the price gamut, it’s difficult to stand out in a saturated market. Sony’s latest earbuds, the WF1000XM5s, are the latest iteration of Sony’s highest-end wireless earbud offerings, claiming to offer big sound, long battery life, and a sophisticated noise canceling system that other brands can’t touch. As someone who detested earbuds for the longest time due to their historically low quality sound and lack of comfort, I thought I would quickly pass these aside. Now, they’re the only headphones I’ll take with me when I’m traveling. A disclaimer: headphones are a tough item to review when comfort and sound are the two major factors that influence the buying decision. Though things like frequency response can be measured, sensations of comfort and sound are extremely subjective. My impressions will be different from someone else’s, and as such I would recommend finding an avenue where you can sample these prior to purchase - as difficult as that may be. - Unboxing & Setup Shipping in refreshingly minimalist, fully recyclable packaging that ensures little waste, Sony includes everything you need with the WF1000XM5s to quickly get started. The packaging directs you to an online manual or the Sony Headphones Connect app, both of which provide instructions for pairing the headphones for the first time along with fitment guides for the included range of in-ear tips. Setup took me about ten minutes as pairing without the app is less intuitive than I’d hoped, and I had the headphones initially inverted which made registering button presses difficult, but after correcting these and learning basic controls I was off and running. - Comfort & Controls The WF1000XM5s surprised me greatly with how comfortable they are. I almost universally detest earbuds, but the combination of light weight (just 5 grams per earpiece), contoured design, and a properly fitting eartip let me enjoy using these. Wearing these for a few hours, I felt minimal discomfort and virtually no fatigue on my ears. The fit and weight balance is solid enough that I could aggressively move or shake my head without the earbuds shifting or feeling like they were going to fall out of my ears. Very impressive stuff. The headphones’ controls take some getting used to. Each earpiece incorporates a single capacitive touch button that is a little higher up than you will naturally reach to trigger them, and each performs a half dozen unique functions based on how many times you tap it (up to 5 taps per ear) or hold your finger against it. Unfortunately the most common option you would use on a headset - volume adjustment - is threetaps away, while single taps enable/disable noise canceling or start/stop playback. Expect quite the learning curve here and accidental triggering of functions you don’t want. - Sound Quality & Noise Canceling In a word? Fantastic. The WF1000XM5s are incredibly clear, crisp, and can get loud without any noticeable distortion. Frequency response is tuned towards bass, but mids and highs are clear and don’t get drowned out.. What shocks me the most is just how deep the bass sounds, which is usually a troublesome area for earbuds just from how small they are and how little room there is for drivers. Interestingly, there’s both “punch” and “boom” to the bass, where nearly every set of headphones I’ve used previously has one or the other. Clearly this is where most of the cost of the WF1000XM5 comes from - these are excellently engineered drivers. The highlight of these headphones is the active noise canceling, which works way better than it has any right to for the size of these earbuds. When enabled, I found the noise canceling was on par with over-ear and on-ear headphones I’ve used with such functionality, even despite a lower quality pair of microphones than the other headsets. What surprised me the most is just how little the noise canceling distorts the audio you’re listening to - on or off, the audio comes through crystal clear with no noticeable change in frequency response. The high quality sound from the drivers (and crucially, good fitment in the ear canal) goes a long way here, but the onboard processors within the headset have been expertly programmed and tuned. Sony’s software engineers deserve heaps of praise here. - Microphone & Call Sidetone The reason I’m pleasantly surprised with the quality of the noise canceling is in part due to how mediocre the microphones within the headset sound. Obviously there isn’t much that can be done with such a small form factor that puts the microphone as far away from the mouth as possible, but I was expecting the onboard processors to compensate more. Voice quality is just passable - very tinny and light, but usable in a quieter environment. At the very least, the sidetone (slight echo back into your ear) has no latency and isn’t overbearing. - Range & Battery Life Having put the headphones in and nearly forgetting about them during my initial testing, I managed to walk nearly 50 feet and two storeys away from the headset charging case and my phone before I realized the connection was still crystal clear and didn’t skip a beat. Your mileage may vary depending how much interference is in the way, but you should have no issue maintaining a solid connection in the same room at all times. Sony advertises 8 hours runtime on a single charge of the earbuds, with another 16 hours available from the charging case. I was unable to find or properly test these claims prior to review, but at even half their rated runtime these would still be decent figures. The charging case accepts USB-C and takes less than half an hour to refill from most charging sources. - Bottom Line Though I still generally dislike earbuds, Sony’s WF1000XM5’s are the exception I’ll make - they are, in fact, That Good. The sound quality and comfort are top notch, which help offset their frustrating controls. The noise canceling is similarly excellent, arguably some of the best I’ve used, and thus I can’t find any significant fault against these worthy of dropping a rating. Recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Turbolence,
Thanks for sharing your in-depth review and experience with the WF1000XM5. We're glad that you like the comfort, sound quality, noise canceling function, Bluetooth range, and battery life of the headphones. Your feedback about the touch controls is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Was not happy with the sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it cuz the sound was good but not 300 dollars good, I don't know if I'm being too pushy with earbuds cuz you can get better headsets with less but these are earbuds ... I like a deep bass, this was ok bass. The material feels cheap, the buds and the case
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GirlBloodyKilla,
We sincerely regret to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. For low sound quality, some of these issues can be fixed by performing our suggested steps on these articles:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
https://www.sony.com/electronics/support/articles/00262839
We greatly appreciate your feedback, and we are hoping that you will consider Sony again in your future purchase.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great earbuds just... i lost one :,(
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, exelent transparency and noise cancelation 5 stars for that. but as with all earbuds... easy to loose...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 8EST8UY,
Thanks for commenting. We are thrilled to hear your satisfaction with the amazing sound quality and expectational Ambient Sound mode & Noise Canceling features of your WF-1000XM5. It's unfortunate to hear that you've lost one of the earbuds. This is certainly not the news we'd like to hear. The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. If one of the earbuds is lost or damaged, send the remaining items (earbuds and charging case) to an Authorized Service Center so that a replacement for the missing part can be reset with the remaining components. Please visit the link below for our Product Repair website:
https://us.esupport.sony.com/support/s/service?language=en_US
Note: The warranty does not cover the cost of replacing lost or damaged items.
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Excellent!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality goes a long way; works perfect while doing physical activities!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abraham, Awesome! It is great to hear that you are enjoying the sound quality of the WF-1000XM5 and it is perfect for your activities! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones i’ve ever used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good quality, and a great ambience mode whats there not to like
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazzy,
Amazing! We're thrilled that you are enjoying the sound quality and Ambient Sound Mode of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Better AC, more compatct, but a bit too slippery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bettw AC than previous version, smaller case and earbuds, but the earbuds are very slippery I feel like I will drop them a lot and lose them pretty soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coco, we're glad you like the size and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Cancel the noise you don't want
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. If you drop an earbud it chimes so you can listen for it while you look for it.... genius
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BarryWild! We're thrilled to hear that you are impressed with the noise canceling feature of the earphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sony ear buds has Great sound quality they fit perfect in my ears im really happy with my sonys!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mook,
Amazing! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sound is amazing. Comes with four different size ear pieces.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriD, nice! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
