Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Ear piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. they are nice. Sound good. Fit just right
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasoncL, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbud here are amazing they are better than AirPod pros and the earbuds even got a app that has a equalizer and good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewS, thanks for sharing your wonderful experience! We're thrilled to hear you're enjoying the astonishing sound quality with premium noise cancellation, and the customizable audio experience of the Sony - WF1000XM5. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
Great sound but wasnt for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and the sound is amazing. I just kept having popping issue with my ears when using either the noise cancellation or ambient setting. Better comfort and fit to my ear than the xm4 for sure. I have small ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Afig,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function, sound quality, fit, and comfort of the headphones. Your feedback about the popping sound is greatly appreciated.
When the noise canceling function is turned on, you may hear a small amount of noise, but this is due to the characteristics of the noise canceling. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. If you still experience noise issues from your headphones that sound different than the more common static or distortion sounds caused by environmental interference issues or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit amazing sound an actual upgrade would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .HI AaronR,
We are so glad to hear you are enjoying the fit and sound quality of your new WF-1000XM5 earbuds! It’s great to know they feel like a true upgrade for you.
Thanks for choosing Sony.
Best regards,
Eliab
Perfect for all use cases.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, comfortable to wear and sounds great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, Nathin! We're glad that you are comfortable wearing the new Sony XM5 earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Very good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic earbuds! Great quality and sound. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IreneH,
That's wonderful! We are thrilled to hear you find the WF-1000XM5 earbuds fantastic and are enjoying their great quality and sound.
Thanks for choosing Sony.
Best regards, Eliab
Excellent product wirh excellent service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In chosing my new air bud, the best buy rep was very knowledgeable and with his assistance, i was in a good position to select a product right for my needs. After using the said product for a couple of week now, i am very satisified with the high quality sound clarity i get. This was definitely the air bud for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanKSingh,
That's amazing! You've definitely made a great choice! We are very happy to know that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
SONY ON TOP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than Bose QC mic for talking, Samsung Pro buds, Sennheiser Mom 3. Sony is not perfect but much better performance when tested on NYC SUBWAY LINE.THE BEST TESTING GROUND FOR ANC FOR ANY EARBUD. I replaced my earbuds 4x b4 I found Sony, which I kept.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frresh,
Thanks for commenting! You've definitely made a great choice! We are extremely pleased to know about your satisfaction with the amazing quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound enough of both bass and crispiness. I'd recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, NikM!
We are so pleased to hear that you are enjoying the good sound from your WF-1000XM5 earbuds and that they provide enough of both bass and crispiness! We specifically tuned these earbuds to deliver that clear, balanced, high-resolution audio experience, so your feedback is great to receive.
It's wonderful to know you'd recommend them! Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
best sounding in ear buds in 2025
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i’ve worn for multiple years in a row
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIEK,
Thank you for choosing Sony!
We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.
Best regards,
-Fred
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair all around use, forget they are even in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joey,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds provide such a comfortable and versatile experience, allowing you to wear them effortlessly throughout the day. Your feedback is greatly appreciated and encourages us to continue delivering products that seamlessly integrate into daily life.
Best regards,
-Fred
Really good wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After going through 4 pairs of other wireless in-ear headphones, I finally got the nerve to buy the ones. At $250 they are surely expensive but they don't good and on a phone call the other part can here me clearly. They are small, light, with good battery life. If it's within your budget, they are a good choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, peregrineRR.
You've made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality, smaller & lightweight design, long-lasting battery life, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great budds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them I uae the every day easy set up and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondG!
It's a truly pleasure to hear that you’re loving your WF-1000XM5 earbuds and finding them comfortable for everyday use!
The quick setup and simple controls make it super easy to start listening right away and their lightweight fit means you can wear them for hours without any hassle.
Thank you for choosing Sony!
Best regards,
Estefany
XM5 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is unmatched. They do have a tendency to slide out of my ears slightly when running, I just adjust them really well, and no more issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJameson, Awesome! We are glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it fits nice. Doesnt fall out when i run with them in either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephK, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling earbuds. Great sound. Love the color. The only thing I did not like is when I used them at the gym they kept slipping out. I am sure it was due to the sweat. So, I use them for work now where I do not sweat as much and they are Perfect!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EstellaF, we're glad you like the sound quality and color of your new earbuds. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Great ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are extremely comfortable. I had a roommate that snored so loudly I could not sleep.I used these earbuds with white noise and slep like a baby. Definitely worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UncleDavid, Awesome! We're thrilled to hear that you're enjoying the outstanding performance of your WF-1000XM5. Thank you for choosing Sony! - Romeo
Sony wf-1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like sony earbuds wf-1000xm5. This first sony earbuds I bought. I like sound and bass we .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbl6,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great Sony Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Costly but amazing sound quality and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CADfriend!
We are so pleased to hear that you are impressed with the sound quality and the great noise cancellation of your WF-1000XM5 earbuds. We designed these to provide a premium listening experience with industry-leading noise canceling and exceptional sound, and it's wonderful to know that we have succeeded.
We also understand your comments on the price. We aim to provide a premium and valuable experience, and we appreciate your honest feedback.
Thank you again for your valuable review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Great buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new buds, quite a bit nicer than the XM4s. Especially since they are smaller and lighter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoriahH,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the size and weight of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph