Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Great Sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customization using the equalizer on the app. Noise cancelation is perfect. Connects to things seamlessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Priscilla
We are delighted to hear that you are enjoying your Sony headphones and their amazing Noise Cancellation feature! Your comment is well appreciated as we always strive to deliver the best quality products!
Thank you for choosing Sony, have a wonderful day!
-DiegoV
Live the unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt fall of my ear and thats really what i was looking for love it i found it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sonyearplugs,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Awful for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound qulaity isn't bad. But the build quality is. The foam earbids get stuck in your ear, they pop due to fitment, the bluetooth range is awful, they cut in and out. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WestB,
Thank you for sharing your feedback on the WF1000XM5. We're glad to hear you found the sound quality satisfying. We're sorry to learn that the overall build and Bluetooth is not working for you. We're here to help. If you haven't already, we recommend that you try the alternative eartip sizes included in the box.
About the Bluetooth issues, here are some troubleshooting steps that may help resolve the problem:
- Ensure that the firmware of your earbuds is up-to-date via the Sony | Sound Connect app. You can find the latest firmware updates here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
- Set the earbuds Bluetooth connection mode to "Priority on stable connection" on the Sound Connect app.
- If possible, connect your earbuds to a different smartphone or Bluetooth device to see if the issue persists. This can help determine if the problem lies with the earbuds or the initial device.
- Initialize the earbuds and try reconnecting them to your device. Find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie
You won't regret it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds to replace my WF-1000XM3 and those earbuds still competes with today's current market. Its not as good as apple in terms of connecting quickly to its paired device, but the quality and noise cancelation leaves airpods behind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erwin, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
Overall is good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good but there are some connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManaswiniK,
Thank you for taking the time to review our WF-1000XM5 earbuds. We’re thrilled to hear that you find the product to be overall satisfactory. We recognize how crucial a seamless connectivity experience is, and we appreciate your feedback regarding the connectivity issues you've faced. Our team continually strives to enhance the quality and reliability of our products, and your insights are invaluable to that effort.
For assistance with connectivity issues, please refer to the following article:
https://www.sony.com/electronics/support/articles/00232102
If the problem persists or if you require further information, please email the details below to socialsupport@am.sony.com so we can assist you more effectively.
We apologize if you have already shared some of this information in your review or with customer service; our goal is to ensure we have your accurate details during our communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Small but powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is great, noise canceling is superb. Software you download is intuitive and really adds to the overall experience. Only slight knock is controlling volume when you on LD y have 1 earbud in. Since left is volume down and right is up, when you only ise 1 you can only go in that direction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipCJr,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the volume control function is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are by far hands down the best. Separate app gives you full controll to customize ang optimize to your liking, the noise cancellation is by far the best on the market. To put in short words you get what you pay got snd is worth the purchase no buyers with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cgomez15, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Great quality and sound
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My favorite earphones. Been using the 1000s since third gen and these don’t disappoint Noise cancellation feels a lot more isolated and the music is crisp and clear. I use them for the gym and everyday activities. They have not fallen out once.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Robert!
We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
10/10 sound quality and noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 sound quality. Did not fit well in my ear though so I had to sell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus,
Thank you for sharing your experience! We're thrilled you enjoyed the perfect sound quality and noise canceling features of the WF1000XM5 earbuds. We're sorry to hear the fit wasn't ideal for you. Your feedback helps us improve and develop products that cater to everyone’s needs.
If you decide to explore other Sony audio options, feel free to reach out for recommendations!
Thank you for choosing Sony! We hope you find the perfect fit next time! -Maria
Good but not perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the OEM ear tips don’t seal out noise. I had to purchase replacement tips that, while still not perfect, we’re much improved. Great audio but the Bose QuietComfort earbuds are vastly superior when it comes to eliminating outside noise.
I would recommend this to a friendBest In Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5 True Wireless Noise Cancelling Earbuds are TRULY the best Earbuds. Bar None.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamF,
Thank you for taking the time to share your thoughts about the Sony WF1000XM5 Earbuds. We appreciate your kind words and support. It’s wonderful to hear that you hold our earbuds in such high regard.
Thanks for choosing Sony!
Best regards,
Stephanie
Great earbuds!!! So far ......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the new earbuds they are substantially smaller than the XM4s hopefully they will have better battery life than the old ones as mine pretty much wouldn't even work anymore. The more I looked into it online the more problems I saw people having with the battery as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerH,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the size of the headphones. Rest assured that there are no known battery issues with the XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
We also would like to know more about what happened to your XM4. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
-Ralph
Good Overall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent feature set, but I don't use any of it. I bought these for sound quality, didn't mean my expectations. Still have yet to find a pair of bids that meet my sound quality expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cudeech,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.
To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.
You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.
If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your patience and understanding.
Best regards,
-Fred
Hopeful about battery longevity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of WF1000XM4 and I loved them. Sound quality and noise cancelling are amazing. I did use often for working out and they lost the ability to recharge. I won't be using this pair for workouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROCCOR,
Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!
-David
The best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the earbuds. They are perfect for when I need complete silence.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlmaQ,
Thanks for the 5-star rating! We're pleased to hear that you're enjoying the XM5 headphones! their noise cancelling feature makes them perfect for keeping things quiet.
Thanks for choosing Sony.
-Eliab
*Drool I love them.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.by far one of the best headphones out there. hands down but .... they are slippery little cruds they fit perfectly in ear sound and ANC is perfect transparency is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarH Great! We're glad that you are loving your WF1000XM5 earbuds. Thank you for choosing Sony. Erin
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size, fits well. Sound quality is an improvement over the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Amazing! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So they are great when working. Heres the thing I have a pixel 9 pro. And sometimes it doesn't want to connect to my phone. It's can be frustrating, but with some trouble shooting I usually get them to work but it takes a few minutes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderA, thanks for taking the time to share your experience with the Sony - WF1000XM5. We are glad to hear you enjoy them when they're working properly, but we're sorry to learn about the connection issues with your Pixel 9 pro. That definitely sounds frustrating, and we appreciate your patience in troubleshooting. We would like to share some recommendations:
1- Make sure earbuds are up to date. You can check this within the Sound Connect App
2- Always keep the case charged
3- Set the connection to be on "Priority on stable connection" on the Sound Connect App
4- Initialize the headset to restore factory settings, you can check the link below for intructions:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html?search=restore%20
If by doing these steps the issue persists, do not hesitate to reach us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony. Regards, -Dominick
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTE -This review is based on the on the upgraded firmware version 2.01. I had no idea there was a major firmware version upgrade until I saw it downloading in the app. I used the buds for only a little while with the shipping firmware (ver. 1.01) but it the new version seemed to adversely affect the ANC (but cannot say for certain). I was looking forward to the release of the XM5s since Sony has a track record of improving their headphones and earbuds with each generation. The XM5s are an unfortunate departure from this trend. Though not entirely without merit, the negatives far outweigh the positives. ============================== First the cons: * Like the XM4, Sony does not pack ear tips that properly seal for me (and I can't be the only one). It's nice they include extra small tips, but what about the other end - extra large tips. Try as I might, I could not get a proper seal, so sound and ANC with the included tips was a flat no-go. Hey Sony, for the same price as the XM5s, a competitor includes SEVEN(!!!) ear tip sizes. * Speaking of the ear tips, why have Sony stopped including silicone? The foam tips are nice enough, but they have a very limited life-time; silicone tips can last for years. * If you purchase or already have a preferred set of tips (that fit), be aware that the dirt/wax filter is now part of the included ear tips, not the buds themselves. So, you risk getting dirt/wax directly into the earbuds - especially since you WILL be dropping them (see design comments below) * Design - the XM5s are just begging to be dropped. Sony have decided to make the sides of the buds glossy which makes taking them out of the case difficult and removing them from your ears an adventure. Good luck if your finger tips are the least bit sweaty. I can guarantee these will find the sidewalk many times. * The revamped app STILL does not allow customization of taps. FOUR TAPS to change the volume??? C'mon Sony! * Beware wireless charging. The case gets VERY warm (as do the buds if they're in the case while wirelessly charging). Remember, that was one of the reported symptoms of the XM4 battery issues (at least according to the Sony support rep I dealt with when my original XM4 batteries decided to go belly-up). BTW - Sony replaced my XM4s even after the warranty ended, so kudos to Sony for that. * ANC - in a word, mediocre. As I compared the XM5s with my current XM4s, the older XM4's ANC performed noticeably better. I used the same ear tips for both and had a proper seal. ===================================== Now for the pros: * Audio is excellent and seems to have improved some over the the already excellent XM4s. Sound is well balanced (clean highs and solid lows) and the EQ included with the app is excellent. * The case is slimmer than the one for the XM4s ====================================== All in all, I could not have been more disappointed. These are going back to Best Buy and I will continue using my XM4s. If you currently own a set of the WF-1000XM4 earbuds, I'd recommend NOT upgrading. If you own the older XM3 earbuds, I'd say it's a toss up, due mostly to the size difference of the buds and the MUCH smaller case.
No, I would not recommend this to a friendGood ..... but not worth the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound seems good. But connectivity and noise cancellation isn't great for that price point and support app is not great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AlluSai,
Thank you for considering Sony products.
We’re honored to hear your comments and sincerely apologize for the connectivity and noise cancellation challenges you’ve encountered with the WF1000XM5 earbuds. We also appreciate your recognition of the sound quality, which is important to us.
To enhance your experience, we recommend trying all sizes of the included ear tips, including the foam tips, to ensure a secure fit—this is crucial for optimal connectivity and noise cancellation performance. The Sony Headphones Connect app offers an “Optimal Earbud Tips” feature that can assist you in finding the best fit.
Please follow the guidance here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450372.html
Additionally, selecting “Bluetooth Connection Quality” within the app may further improve your earbuds’ performance.
For more information, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450368.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred