Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my husband, the sound is great but I returned it because it’s not for him and he wants something he can hang around his neck. Otherwise great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CynthiaM, we're glad you like the sound quality of the WF1000XM5. We're looking forward to your next purchase of our product. ~Earl
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, use them all the time for the gym, combat the sweat real good. That noise cancellation is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzequielR,
Perfect! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the XM4! They are as comfortable as the LinkBuds S.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManuelT,
You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Impressive buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clarity for phone calls with good audio, but from an audiophile perspective, it lacks full body / bass. XM5's are definitely better than the XM4's. Overall, a great device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuentinT, Awesome! We're so pleased to hear that the Sony WF1000XM5 delivers an excellent phone call clarity. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Hope this helps and thanks for choosing Sony! -Sam
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these for school . Only replacing them because of a lost item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyF,
We are ecstatic to learn that your son loves the features and performance of the WF-1000XM5 earbuds so much that you are purchasing them again! Hearing that they are a great fit for his school activities is wonderful feedback. Thank you for your continued support to Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound It’s amazing, I love use my headpones to run every morning
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marquina,
Thank you for choosing Sony!
It's great to hear that you love using the WF-1000XM5 headphones, especially for your morning runs. The WF-1000XM5 are designed to deliver excellent sound quality with their noise-canceling features, making them perfect for enhancing your workout experience. If you haven't already, you might want to try adjusting the sound quality mode using the Sony | Sound Connect app to further enhance your listening experience. Enjoy your runs with amazing sound!
Best regards,
-Fred
- Pros mentioned:Fit
Good but I returned them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill make this short and to the point. Nice case, good size, fit nice in my ears, and a good app for customization. I returned them for the galaxy buds 2 pro for half the price. Imo, i don't know what makes these worth 300 dollars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gman,
We're glad that you like the charging case, size, fit, and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you were not complete satisfied with its performance. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
Great Sound, Good Comfort, Okay-Ish Setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great, it is a little bit weird wearing these with hats that’ll cover your ears but everything else is fine. I think the one negative will be the setup, although I do get what they’re trying to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thad,
Thanks for commenting! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of these headphones. We greatly appreciate your feedback with the setup and when wearing them with hat. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
best sound I have heard in an earbud
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing! I also have the XM4 earbuds which sound almost the same but are quite a bit bigger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi edamb, We are thrilled to learn that the Sony WF1000XM5 earbuds have left a lasting impression on you with their exceptional sound quality! It’s remarkable to see how they uphold the impressive audio standards set by the WF1000XM4, all while being more compact. Continue sharing your wonderful reviews, and thank you for placing your trust in Sony! -Jess
- Pros mentioned:Sound quality
Amazing for music !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I swtiched from the airpods pro to these and i have no regrets! It did take some time to get used to the different shape but its nothing crazy. The noise cancellation on these and the sound quality are amazing! I use them daily and can’t recommend them enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Fantastic! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality and industry-leading noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best Bluetooth Earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good wireless earbuds. The noise cancelling is unbelievable. I love the way it switches between two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, You've made an excellent choice! Thank you for upgrading to your new WF-1000XM5 earbud headphones. We're glad you're enjoying all the improvements we made on these earbuds. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Perfect option just one adustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound and clarity all time preferred. Just one adjustment has to be in mind and is that they get loose in your ear and fall out with too much movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuancR, Awesome! We're thrilled to hear you like the amazing sound and clarity of your new Sony WF1000XM5. We recommend trying different ear tip sizes and experiment with the positioning to achieve a snug fit. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good products but needs more improvement.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Not very comfortable as I had to buy silicone tips. It easily pops out of year. Sony needs to work on its design. Otherwise good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi,
Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Excellent audio for Zoom/Teams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these primarily with Zoom / Teams and video content, paired with a Mac. Sound is excellent and colleagues report they can hear my voice clearly on calls. Big improvement over my Bose Nocturnes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Great ear buds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had several high end ear buds, these are the best! Noise canceling could be better and had to buy different tips as I have weird ears BUT - love these, well worth the $$!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Refrigerator,
We're truly heartened to learn that your Sony earbuds have stood out as the best among other high-end models—thank you so much for your wonderful 5-star review! It's great to know you love them and that they're well worth the investment. The WF-1000XM5’s customizable fit and impressive sound quality are features we design with comfort and performance in mind, and we appreciate your feedback about the noise canceling and ear tips.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Just get an xm4 until the xm6 comes out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the XM4. The changes in design has made it so that the earbuds never fits quite right in my ear, and I've used multiple tip types. Also, if you only use one ear bud, it doesn't default to noise canceling. You can turn on NC manually or use adaptive control, but even then adaptive controls keeps turning off in the app. Meaning it defaults back to ambient noise. If you drop the case the buds just go flying out, I've almost lost them multiple times. It happened occasionally with the xm4s, but the xm5 magnet is weaker I think. Battery life, connectivity, and sound are great, but the problems I outlined make it a fail in my book.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acw00, Thank you for your feedback on the WF-1000XM5. We appreciate your detailed review and are sorry to hear about the issues you've encountered.
Regarding the fit of the earbuds, we understand that comfort and secure fit are crucial. If you've already tried different sizes and types of ear tips and you continue to experience discomfort, please reach out to our support team for further assistance.
For the noise-canceling feature, we acknowledge that it should ideally activate automatically when using a single earbud. We will pass on your feedback to our development team.
The concern about the earbuds falling out of the case is noted. We will look into the magnet strength and case design to ensure the earbuds remain secure during everyday use.
We're glad to hear that you are satisfied with the battery life, connectivity, and sound quality of these earbuds.
Thank you for choosing Sony. If you have any further questions or need assistance, please do not hesitate to contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Very much happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy in purchasing this product,it was such a great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AngelD!
We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've used, I love Sony products and I have a pair of headphones, but I wanted to try the earbuds, the noise cancelling and ambient sound control works really well on these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaedonE, perfect! We're extremely pleased to know that you love our products and that you're satisfied with the amazing performance of your WF-1000XM5. Thank you very much for your purchase and for trusting Sony! - Romeo
- Cons mentioned:App
Terrible quality for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before getting the bose QC ultra. But i have read reviews about these and apparently the generation before these was amazing, i tried these and they were just not it, very disappointed. I wouldnt even recommend to a friend, theyre expensive but yet they feel very fragile and cheap, the buttons on the earbuds themselves are very sensitive youll find yourself accidentally activitating buttons while adjusting them. The app for them is very basic and not much to do, not even customizable. And the buttons for the buds themselves are not changeable. Sound quality is average. What i would recommend are the bose quietcomfort ultra.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds. We genuinely appreciate hearing your honest opinion, as it helps us understand our customers' experiences.
We are sorry to hear that the WF-1000XM5 did not work out for you. We take your points about the fragile feel, sensitive touch controls, and app functionality seriously.
We would like to share information on features that address some of your concerns, as they may offer ways to improve your experience:
- Touch Sensor Sensitivity and Customization: We understand your frustration with accidentally activating the controls. The good news is that the functions of the touch sensors can be customized using the Sony | Headphones Connect app! You can change what each sensor does, or even disable some functions if desired, which can help manage accidental touches.
For a complete list of customizable options and what you can do with the Sony | Headphones Connect app, please visit this helpful guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
- Sound Quality: While sound preference is subjective, the WF-1000XM5 offers a high degree of sound customization through the equalizer settings in the app.
You may find these useful recommendations on improving sound quality helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20
Regarding your concerns about the fragile and cheap feel, we continuously strive to balance compact design, performance, and durability in our products.
If you are interested in exploring the customization options further or need more personalized guidance on the app settings or sound adjustment, please contact our technical support team:
Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 wireless headphones are easily the most exciting pair to debut this year, bringing a fresh take on the best Bluetooth cans in the business.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo