Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Sony always a good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great review!! Checked off all the boxes!! Number 0ne On Consumer Report!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolL,
We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For earbuds, I believe they're top of the line. They fit well and have phenomenal sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perry, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is absolutely fantastic. I ride a motorcycle, ans these are a daily use for me because of the ANC that Sony uses, and it blocks out almost ALL outside sound. I highly reccomend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorK,
Thank you for the 5-star rating and we're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very good sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. They come with 4 different sized rubber ear plugs. The app for them is very good. There is sound presets along with an equalizer. Phone calls are clear with no distortion. The noise canceling is decent but could be better in my opinion. Overall sound quality is very good. I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryB,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound, dedicated app (Sony Headphones Connect), and call quality of the headphones. Your feedback about the noise canceling function is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The steps on this link may also help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best in the game
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are the best on the market. All the new ones that have come out don't come close when it comes to noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarJ, Fantastic! We're extremely pleased to hear that you're satisfied with the amazing noise canceling and superb performance of your WF-1000XM5. Thank you so much for the perfect star revierw and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only is the sound amazing, the mics eork great, but the memory foam tips are huge upgrade from the silicone type thst the samsung, google, and jbl earbuds have. Way better fit for better noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyxxApocalypse, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best earbuds in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing purchase and personally i think these are a lot better than the airpods pro i’m used to always buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobG,
Awesome! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Get. It.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clen sound. Very good connectivity via bluetooth. Havent had issues connecting automatically. Sound will pause when removing them from ear and play when inserting then agian.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grump, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit
Silence is my friend.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bose guy all day long. That is until I met these Sony earbuds that stole my heart. They fit in my ear nice and comfy. I really like how compact the charging case is. This case offers wireless charging. If you enjoy being alone this will have you feeling as if it’s only you out here in this world lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Speakerhead,
Amazing! You've made a great choice! We are very happy to hear that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for sharing your awesome experience and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were quite good at noise canceling, even on my motorcycle. I lost them a week or two after I bought them, though...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateR, Amazing! We're thrilled to hear that you like noise canceling. We also regret to hear that you lost these earbuds. If there's anything that we could help you with, you can email us at socialsupport@am.sony.com. Regards, Erin
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best earbuds i have owned! The noise cancelling feature works very well. I can mow the grass whille listening to my favorite poscast. Happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyS, we're glad you are happy of your purchase! Enjoy! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound, sleek. Fit could be better.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 3rd Sony earbuds. I have always been a fan of the sound and noise canceling it great. The case is pocketable, quick charge is nice. I think the buds could fit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FX914,
Thanks for commenting! We are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling function, quick charge feature, and portable design of the supplied charging case of the WF-1000XM5. We greatly appreciate your input with the fit of the headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank for your purchase and for always choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Best noise canceling available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market. Use the most comfortable buds for true noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candyearbuds,
Amazing! We're thrilled that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. The price was reasonable.
I would recommend this to a friend Awesome sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always make the best quality products, though you won't enjoy them if you don't have big ear holes. And they might fall out when you talking or eating.
I would recommend this to a friendBrand response from SonyListens
Posted .HI ChristianG,
We are glad you appreciate the quality of our products! We understand that comfort and fit are crucial for enjoying the WF-1000XM5. For the best seal and stability, please ensure you have tested all four sizes of the noise-isolating earbud tips, as a snug fit is essential for both noise cancellation and preventing movement while talking or eating.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
Great audio experience... mostly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Passive hearing is a bit blasty when you first activate it. Battery life usually last longer than noted on packaging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadProphet, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones they worked perfectly on everything cause music everything
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Ikeo!
We are thrilled to hear that your WF-1000XM5 earbuds are working perfectly for everything you do! Whether it's catching every detail in your favorite music or staying connected throughout the day, we designed these to be the ultimate all-around companion.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. These don't fall out of my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrettB,
Great! We're glad that you like the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Earbuds!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Sony earbuds were the WF1000XM3...then I upgraded to the WF1000XM4...now I've upgraded again to the WF1000XM5. So, if you see a pattern, then you're correct - these are really great overall earbuds. If you have the budget and are looking for one of the best earbuds, then I highly recommend giving these a try.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, ForeverMeek2012! We're happy to hear that you are impressed with our products and we appreciate that you'd recommend this one to others. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Enjoy and thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
I reckon these earbuds for sound and noise good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the WF 1000x5 Smart and compact and good sound quality, and noise canceling. The app Little bit outdated but it’s still good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyL, thanks for commenting! We're thrilled to know that you like your WF-1000XM5 and you're satisfied with its amazing sound quality, exceptional noise canceling function, stylish design, and smart features. We greatly appreciate your feedback about the Sony | Headphones Connect app. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo