Customer Ratings & Reviews

Hi Timothy, You've made an excellent choice! Thank you for upgrading to your new WF-1000XM5 earbud headphones. We're glad you're enjoying all the improvements we made on these earbuds. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess

Hi MadProphet, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl

Hi DonTeca, While we're glad to hear that you like the sound quality, we're sorry to hear that you are not impressed with the design and build quality of the new Sony WF1000XM5 Wireless earbuds. We appreciate your feedback and we'll make sure to improve our products in the future. We hope that you'd still consider our product in your next purchase. Thanks for choosing Sony! -Craig

Hi TanyaC,
Thanks for being so honest about your experience with the WF-1000XM5 earbuds.
It's fantastic to hear you're loving the sound quality for music. But we totally get how frustrating it is when the call quality doesn't keep up in those noisy spots.

Here are a few tips and settings you can check that might improve your call quality in those loud environments:

1) Try to make sure the earbuds have a snug fit using the right-sized eartips.
You can check this by opening the Sony | Sound Connect App, going to the System tab, and running the "Optimal Earbud Tips" test. Make sure the app confirms a good air-tight seal in both ears, and if it doesn't, you should try a different size foam tip from the package.

If you'd like a little more detail; with some videos to walk you through it, just click the link here:
https://www.sony.com/electronics/support/articles/00262839

2) Turning off the "Capture Voice During a Phone Call" setting in the Sound Connect App (found under the System tab) can help improve call clarity in loud environments.

3) Make sure your earbuds and the Sound Connect App are running the latest firmware versions.

Give those a shot!

We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany

Hi TonyL, thanks for commenting! We're thrilled to know that you like your WF-1000XM5 and you're satisfied with its amazing sound quality, exceptional noise canceling function, stylish design, and smart features. We greatly appreciate your feedback about the Sony | Headphones Connect app. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi JacobG,

Awesome! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!

-David

Hi MariaT!
It is truly wonderful to know that you are so happy with your purchase of the WF-1000XM5! We are glad they are working out so well for you.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Aleensvaart,

You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the glossy design is greatly appreciated.

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Lu4USA,

Thanks for commenting! We thrilled to hear that you are well-pleased with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi JasonP,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and exceptional noise canceling function of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi SamsungWasher, we're glad you like our product. Though this is not the Linkbuds S (WFLS900N).

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Thank you for your valuable feedback, Adrian.

We're so glad to hear that you find the WF-1000XM5 earbuds "pretty good" and more refined than the previous model. We designed them with several enhancements, including a more compact size and improved audio processing, to provide a premium listening experience.

We understand your perspective on the upgrade from the WF-1000XM4. We appreciate your honest insight, as feedback like this helps us understand what is most important to our customers.

Thank you again for your review and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi MarkJ, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl

Hi ThomasK,

Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. The bass sound quality will depend in the source that you're playing. When the source does not contain much of bass sound, the bass sound may not be audible. We recommend using the Sony headphones connect app to adjust audio settings depending in your preference for better audio experience.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

Thank you for choosing Sony!

-David

Hi edamb, We are thrilled to learn that the Sony WF1000XM5 earbuds have left a lasting impression on you with their exceptional sound quality! It’s remarkable to see how they uphold the impressive audio standards set by the WF1000XM4, all while being more compact. Continue sharing your wonderful reviews, and thank you for placing your trust in Sony! -Jess

Hi CharlesL, thank you for sharing your experience—losing an earbud during a run can be very frustrating, especially when you’re unable to notice right away due to continuous playback on the other side. We understand how important it is to maintain a complete set for the best listening experience.

Your feedback is greatly appreciated as we strive to enhance the design and features of our earbuds. However, it's important to note that the loss of an earbud is generally not included under the standard warranty or repair policies, which primarily address manufacturing defects and technical issues. In the event of a lost earbud, the standard course of action is to purchase a replacement. We suggest contacting Sony Support for further assistance. Our support team can help clarify your options and, when feasible, guide you in acquiring a replacement to ensure you can continue enjoying your listening experience.

If you require assistance with this process or wish to have a further discussion, please reach out to our customer support team directly. They will be more than happy to guide you through the next steps.

For contact options, please visit:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products. We look forward to helping you resolve the issue!

Best regards,
Gus
Sony Social Media Team

Hi WilliamjH, Great! We're delighted to hear that you like the excellent sound quality and it works great with your Sony TV. Glad to know you're having an enjoyable watching and listening experience with your WF-1000XM5 and Sony TV. Thank you for the recommendation and for choosing Sony! -Jess

Hi OmarJ, Fantastic! We're extremely pleased to hear that you're satisfied with the amazing noise canceling and superb performance of your WF-1000XM5. Thank you so much for the perfect star revierw and for choosing Sony! - Romeo

Hi ZacharyM,

Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello BrendonD,

Thank you for considering Sony products. We're genuinely sorry to hear about the random disconnection issues you experienced with your WF-1000XM5 earbuds, which ultimately led to a return. We value your feedback immensely, as it plays a crucial role in our continuous efforts to enhance our products. Rest assured, we will forward your comments directly to our Sony teams for their consideration as part of our dedication to improvement.

Best regards,
-Fred