Customer Ratings & Reviews

Hi JodyMarcin,
Thanks so much for the review! It brings us great joy to hear that your son is loving his new gift.

The WF-1000XM5 are designed with high resolution audio and top tier noise canceling to block out distractions.

Thank you for putting your trust in Sony!
Best regards and a Happy New Year to you,
Estefany

Hi DominicM,

We are excited to hear you feel the Sony WF-1000XM5 are the best ear buds you can buy! We put a tremendous amount of research and technology into our Active Noise Cancelling, and your feedback that it's superior to other premium models is a fantastic testament to its performance. Thank you for your wonderful 5-star review and for trusting Sony!

Regards,
Dominick

Hi ManuelC,

It is great to hear that you are so happy with your WF-1000XM5 headphones! We truly appreciate your high recommendation to others, and we are glad that the quality and performance have made such a positive impression on you.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

That's fantastic, GabiB!

You've made a great choice! We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi RamonO,

We feel privileged to know that Sony is always your top choice for earbuds! We are thrilled that the WF-1000XM5 continues that tradition for you. It’s wonderful that you can experience our industry-leading noise cancellation and the incredible detail provided by the Dynamic Driver X, which are both designed to deliver an unparalleled listening experience.

Thank you for choosing Sony!

Regards,
Dominick

Hi RamonO,
Thank you for being a loyal fan of our earbuds!
We are honored to hear that Sony is always your top choice. It’s great to know that we’ve earned your preference and that you’re happy with your latest pair.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi HappyWife, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony. ~Earl

Wonderful, Cza91! We're glad that you like the sound quality of the earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi TamaraG, we're happy to hear that you are enjoying your earbuds! Thanks for choosing Sony! ~Earl

Hi KathyP,

That's fabulous! You've definitely made a great choice! We are truly delighted to know that your hubby loves the superb performance of his WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi KellyM, thanks for choosing and purchasing our product! This is a great gift indeed. ~Earl

Hi GrayWolf,

That's very nice to hear! We're happy that you like the sound quality of your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!

-David

Hi Nomanual,

That's great! We're happy to hear you are liking the WF-1000XM5 earbuds so far and hope you continue to enjoy the exceptional sound and noise canceling performance over the long term.

Thanks for choosing Sony.

Best regards, Eliab

Hi DavidO, Thank you for the positive review! We're very happy to hear you like the great sound quality and unique features of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi RandyV,

We regret to hear that you are not satisfied with the headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony Sound Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

Please note that usage hours may vary depending on the settings and usage conditions. Make sure to charge both earbuds sufficiently. You may find these links helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi JayD, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

That's great to hear, RobinD! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi CharlieC, it is nice to know that you love your new earbuds. Thanks for choosing Sony! ~Earl

Hi Beammeeup, thank you for sharing your honest feedback! It is most rewarding to hear that you find the Sony - WF1000XM5 to be very good overall! With their industry-leading noise cancellation, rich sound quality, and intelligent adaptive features, they're built to elevate your listening experience. We also understand that getting the right fit can make a big difference, especially when it comes to noise isolation and call quality. If you haven't already, we highly recommend trying out the different sizes of ear tips included in the box, a proper seal not only improves comfort, but also enhances both noise cancellation and mic performance by reducing external interference. We appreciate your thoughts and thank you for choosing Sony! Best regards, -Dominick

Hi SeanH,

Thank you for choosing Sony.

We’re truly heartened to learn that you found the WF‑1000XM5 satisfactory overall, and we appreciate your honest feedback on comfort. Your input helps us improve future designs for a better fit and all‑day wear.

Best regards,
-Fred