Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, noise cancellation is slightly improved from the previous xm4's. I'm not a fan of the coating they used compared to the xm4's, although that may be more of a personal preference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the amazing feedback, steev88! We're pleased to hear that you are happy with your new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
Sony earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality earbuds, great for the gym and outdoor activities
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JiovanniC,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the quality of the WF-1000XM5 earbuds for your gym and outdoor activities. It’s wonderful to know they’re keeping up with your active lifestyle. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones for noise, cancellation love that I can save profiles on all my devices, 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robbie, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
Sony whx5 headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems to work well. For music and calls. App can be a bit more user ffriendly...sometimes they do feel like they are slipping out the ear..but for the most they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaW, Thank you for the feedback on your experience with your WF1000XM5! We're glad to hear it works really well for music and calls. We appreciate your suggestion regarding the app's user-friendliness and will take it into consideration for future updates.
Regarding the fit of the earbuds, we recommend trying different sizes of the included ear tips to ensure a more secure fit. This can help prevent the earbuds from feeling like they are slipping out. For more details on how to wear them properly, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best value in Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them based on Consumer Reports review and was not disappointed. Excellent sound quality and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphone, the very good equality of the sound. It's amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedA, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and noise cancelling. They don't fit my ears very well and I have tried several tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue wearing your Sony unit. You can find this link helpful in wearing the headset:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Hear me clearly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great with an lot of different listening options The equalizer could be better but overall very satisfied with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonteW,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Best earbuds I've had in a while. I also appreciate the worker that helped me pick these as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
Awesome buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things would buy them in fact i am buying them again since i lost my last pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielJ!
That's fantastic to hear! We are so glad that you love your WF-1000XM5 headphones so much that you're buying a second pair. We're particularly proud of their exceptional noise cancellation, which is thanks to our new Integrated Processor V2 and HD Noise Cancelling Processor QN2e. These work together to provide our best-ever noise cancelling, ensuring you can immerse yourself in your music wherever you go.
Thanks for choosing Sony, have a marvelous day!
DiegoV
- Pros mentioned:Sound quality
Great earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great listening earbuds. Noise cancellation is a whole lot better than the last ones...WF-1000XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Med3! Glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great, but at times can become spotty during phone conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigedaP,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00232102
https://www.sony.com/electronics/support/articles/00298369
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The case is wireless. Small and work great on airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyM, We're very grateful for this positive feedback! Thank you for this amazing review of your WF-1000XM5. It's wonderful to hear it meets your expectations and you are enjoying the excellent noise canceling feature of these earbud headphones. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Win Win - great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a long time Bose QC ear bud fan till I found these. They fit better and sound better plus more functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
No issues so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great had them for about a month now and sound quality and noise cancellation is great. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyM,
Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice upgrade from the samsung buds i was using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
Thanks for the 5-star review! We couldn't be happier to hear that the WF-1000XM5 have been such a positive upgrade for you from your previous buds. Enjoy the premium sound quality and the industry-leading noise cancellation!
Thanks for choosing Sony.
Regards,
Dominick
Good earbuds, terrible software.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds, terrible software. There's a lot of flexibility in how to configure them, but the Sony Sound Connect software doesn't save settings, randomly changes stuff, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
Thank you for the purchase! We're glad to hear that you like the headphones. We do apologize for the inconvenience. Your feedback is noted. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
WF1000XM5 True Wireless Noise earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best noise canceling earbuds I ever experience. It fits perfect in your ears with plenty of Technology that is well beyond any other earbuds. It is one of the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these headphones, I’ve tried most ear buds and these to me are the best fit, and easiest to operate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proplayer, nice! Glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its has pretty good sound quality. Does sometimes fall out of ear if you move a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnathanR, we're glad you like the sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl