Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 6546811
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Best earbuds i’ve gotten
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds i’ve used, get purchase as well as gift. i love em. only issue is obviously can’t pair with find my on iphone but other than that it’s the best of course
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IzzyR, Thank you for the positive review! We're thrilled to hear that you find the the best earbuds you've used. We're sorry to learn about the pairing issue that you're having. Please follow the troubleshooting steps on this link to resolve the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition, sound just what I wanted to block out noise when exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CPitt,
That's very nice to hear! We're glad that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome ear buds sound is incredible!! Well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbird72, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
The best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to use them all day every day for around 8 hours. they work perfect all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanH,
Fabulous! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
As close to perfect as there is. For now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The transparency mode or ambient sound mode is greatly improved. The sound quality is slightly diminished. I prefer the sound profile of the wf-1000 xm4’s. However, I do like that these can be used with the LDAC codec while connected to 2 devices at the same time. The xm4’s were only capable of one or the other but not both at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1941player, Thank you for the positive review! We're thrilled to hear you like the improved ambient sound mode, LDAC codec support for multipoint connection function, and overall performance of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the sound quality and will be sure to forward this feedback to the appropriate department. Please make sure to adjust the equalizer via the Sony Headphones Connect app to ensure optimal listening experience. Hope this helps!
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Close to perfection as possible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones, only a slight improvement if it was possible for me to use the app to find it if it was lost and also Sonia use some memory foam for the earbuds and the inside of the ears to make it more of a custom fit. Even if it was the cost $100 extra, I think people would’ve paid for the custom fit but perfect headphones for the current technology/desgin.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CloverM, Thanks for sharing your experience with us. We're glad that you like the new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your feedback regarding the app. This can help us improve our products in the future. Enjoy and thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
Best earbuds ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing. They have great sound quality. I use them while working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesD, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound amazing noise canceling. The app gives lots of customization for your music like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharknado,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and customizable sound settings through the Sony Headphones Connect app of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Expected More for $300
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally was hoping these earbuds would be the ones to replace my galaxy buds+. However even though the audio is top notch the biggest issue with the line up remains. Inconsistent battery life where one of the buds has a disproportionately high battery life remaining vs the other. The worst part is its random which one. Honestly sony needs to overhall its software
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terps90,
Thank you so much for sharing your experience with the WF1000XM5 earbuds. We're glad to hear you enjoyed the audio quality.
We understand your concerns regarding the battery life imbalance between the earbuds. We recommend, if is possible, that you disable the noise-canceling or equalizer settings that you might not need while using the earbuds to reduce battery consumption.
In addition, you can check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Contains more information about this topic.
For further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Better improvement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the slimmer size to the quality in sounds. This are the best choice in headphones .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davidamu,
Thanks for commenting! We are extremely pleased it suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
The best earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, they have great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianoG, That's awesome! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headphones but not worth the pricetag in my
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My real score is more in the middle of like a 3.5 . Their great headphones but i dont see why they should be priced at 300 dollars . Great sound quality and easy to use . Dont fit in my ear as well as a pair of raycons and the battery life could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrienM,
Thanks for sharing your thoughts and experience so far with your new WF-1000XM5 headphones. While we are glad you like most of the features, we regret your experience with our product and we apologize if the unit did not fit your ears well. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
If the available operating time is short or the battery power does not last long, please visit this help guide link for some helpful information: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Should you need further assistance, please let us know so we can turn your experience around. You may email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
Incredible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise canceling and sound quality and with different ways to answer the phone call
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisS,
Amazing! We are truly delighted to hear your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and amazing functions of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best Audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and sound the best of in music I listen on android
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikR, we're glad you like the sound quality of your new earbuds. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great for workouts!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are great. I've tried many different brands in the past but these ones are on a different level when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, Sammy! We're happy to hear that you are impressed with the noise cancelling feature of the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
- Pros mentioned:Sound quality
Ear Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and sound quality is great. You tend to forget they are in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joeconig,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, ease of setup, and very comfortable fit design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Great product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! And the case is small which makes it easy to take with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VannaBea,
Nice! We're glad that you love your Sony XM5, especially the carrying case that can easily fit your small pouch. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only earbuds my asd son will wear!!! Perfect!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, TsCs! We're glad your son likes them. Enjoy and thanks for choosing Sony. -Craig
Simply perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Jabara to these top of the line Sony earbuds. They are durable as I've washed them and they still work. Though, the charging case was not quite so much so. Now I have two pair and one charging case. Still worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyeGerJon, Fantastic! We're delighted to know that you find your WF1000XM5 perfect and durable, even after an unexpected wash. However, we apologize for the inconvenience you've experienced with the charging case. Your feedback is invaluable to us, and we're pleased to hear that you believe the earbuds are worth every penny. Thank you for choosing Sony! - Romeo
Ear bud fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice wow omg but to be honest they dont fit my ear well even the different earbuds they give me dont fit too well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BilalM,
Thank you for the review and we're glad to hear that you like the headphones. Make sure that you properly wear the headphones. See the link below for details.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-David