Customer Ratings & Reviews

Hi Dominic,

We are beyond pleased to hear that our latest earbuds have earned the top spot in your collection! It is fantastic to know that the audio performance is blowing you away, especially once you took advantage of the custom tuning to dial in that "phenomenal" sound. While we appreciate the honest feedback regarding the app experience—which we are always looking to refine—we are thrilled that the hardware itself is delivering a perfect 10/10 for you.

Thank you for choosing Sony and for sharing your enthusiasm for the new XM6!

Regards,
Dominick

Hello Lechuga,

Thank you for choosing Sony!

We're honored to hear that your WF1000XM6 earbuds have made such a positive impact. Your enthusiasm means a lot to us, and it’s wonderful to know they are enhancing your experience in a way that stands out from your previous purchases. We truly appreciate your support and trust in our products.

Best regards,
-Fred

Thank you for the fantastic review, wlrns!

We are so happy to hear that the WF-1000XM6 is living up to its reputation as a proud successor! It’s wonderful to know that the new sound architecture and comfort are hitting the mark for you. We put a lot of work into making sure the leap from the XM5 was noticeable, especially in that wondrous sound quality you mentioned.

Enjoy your music, and thank you for being part of the Sony family!

Best regards,
Gus, Sony Social Media Team

Hello Mouse,

Thank you for choosing Sony!

We couldn't be happier to hear that the WF-1000XM6 earbuds have become your favorite with their exceptional clarity, rich detail, and immersive sound quality. Knowing that our earbuds can create such a lifelike listening experience truly motivates us to continue delivering outstanding audio products.

Best regards,
-Fred

Hello LoganD,

Thank you for choosing Sony!

We're elated to hear that you appreciate the sound quality and battery life of the WF1000XM6 earbuds. Your recommendation is truly valued, and we’re happy to know our earbuds are enhancing your listening experience.

Best regards,
-Fred

Hi Volt,

It brings us great satisfaction to hear that you consider the WF-1000XM6 the best earbuds on the market! We put a significant amount of research into the ergonomic design to ensure a natural feel right out of the box, so it is wonderful to know they provided an immediate, comfortable fit for you. We are also glad you found the Sony | Headphones Connect app intuitive and were able to dial in your perfect EQ settings.

Thank you for trusting Sony to deliver your premium audio experience!

Regards,
Dominick

Hi Jimmie,

Thank you for your great feedback! We're thrilled to hear you love your Sony WF-1000XM6 earbuds and appreciate your recommendation.

Thanks for choosing Sony.

Best regards,
Eliab

Hello JaimeK,

Thank you for considering Sony products.

We are sorry to hear that the WF1000XM6 earbuds caused discomfort despite using the smallest buds. We understand how important comfort is for your listening experience. We appreciate your feedback and will share it with our team to help improve future designs. In the meantime, we recommend checking our guide on wearing the headset correctly to help reduce any discomfort: https://helpguide.sony.net/mdr/2985/v1/en/contents/F010Wearingthe_headset.html

Best regards,
-Fred

Hi JorgeluisH,

We are so glad to hear you are enjoying your new earbuds! Your enthusiasm means a lot to us.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JOHN,

It brings us great satisfaction to hear that the WF-1000XM6 has become the best pair of noise-canceling earbuds you’ve ever owned. We are constantly innovating to refine the ergonomics of our designs, so it is fantastic to know that the improved fit over the previous generation is making such a noticeable difference in your daily use.

Thank you for trusting Sony to provide your ultimate listening experience!

Best regards,
Dominick

Hi DylanB!
Thanks for sharing your thoughts with us! It’s great to know you’re happy with the sound quality of the WF-1000XM6.

At the same time, we understand that price is an important factor, and we appreciate you letting us know how you feel about it.
Your input helps us understand what matters most to our customers.

We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany

Hello WilliamB,

Thank you for choosing Sony!

We couldn't be happier to hear that your purchase of the WF1000XM6 has brought you great quality and enjoyment. Your confidence in our products means a lot to us, and we're grateful to be part of your audio experience.

Best regards,
-Fred

Hi EySe! Thanks so much for your feedback.

It is most rewarding to hear that you are liking the sound quality and the new design of your WF-1000XM6.

These earbuds are designed to be smaller and lighter, making them easy to wear all day long. They feature our best noise canceling yet to block out the world around you, and the new processor makes your music sound clear and rich.

Thank you for selecting Sony!
Best regards,
Estefany

Hi B5GS,

We are thrilled to hear that the WF-1000XM6 has been such a significant upgrade for you! We are glad the improved comfort and noise cancellation are making a noticeable difference compared to your previous model.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Angel,

We are glad to hear that your purchase did not disappoint and that you would recommend these earbuds!

Thanks for choosing Sony.

Best regards,
Eliab

Hi IsaacH,

We are sorry to hear that callers are having trouble hearing you clearly through the microphone.

Please make sure the earbuds are inserted properly and rotated forward so the microphone holes are pointed toward your mouth. We also recommend checking the Sony | Sound Connect app to ensure your firmware is fully updated, as updates regularly optimize microphone performance.

For more detailed setup and call troubleshooting steps, please visit our official Help Guide: https://helpguide.sony.net/mdr/2985/v1/en/index.html

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, Jpogo!

It’s great to hear that you find the upgrade from the WH-1000XM5 to the WH-1000XM6 definitely worth it! We worked hard to refine the noise cancellation and sound profile even further, so we’re thrilled a returning fan like you is seeing the value in the new generation.

Enjoy the music and thank you for staying with the Sony family!

Best regards,

Gus, Sony Social Media Team

Hello Roybal509,

Thank you for choosing Sony!

It's a true pleasure to hear that you regard the WF1000XM6 earbuds as the best on the market and an improvement over the previous version. Your endorsement means a lot to us, and we're happy our efforts to enhance your listening experience are appreciated.

Best regards,
-Fred

Hi Mostro8993,

We are thrilled that you’re loving your new WF-1000XM6 earbuds and that they’ve earned your "best of the best" recommendation! It is fantastic to hear that the Platinum Silver finish and the premium performance are living up to the hype for you.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, user482091.

We are very sorry to hear that the WF-1000XM6 earbuds aren't staying secure. A proper fit is essential for both comfort and noise cancellation. We recommend trying the different sizes of ear tips included in the box to find the best seal for your ear shape.

If you're still having trouble, please reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you further.
Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team