Customer Ratings & Reviews

Hi DianaC,

We are immensely pleased to hear that you are enjoying the performance of your new WF-1000XM6 earbuds. We appreciate your honest feedback regarding the case; our engineering team works hard to balance advanced noise-canceling technology, long battery life, and durability, which occasionally influences the overall design and footprint of the charging case. It is fantastic to know that the audio quality makes the trade-off worthwhile for you.

Thank you for making Sony part of your daily listening experience.

Regards,
Dominick

Hi C2131985,

We are thrilled to hear that the WF-1000XM6 earbuds sound amazing to you! You’re right on the money—the jump from the 5-band EQ on the XM5 to the more precise 10-band EQ on the XM6 definitely offers a new level of control for fine-tuning your audio. We’re glad the learning curve was worth it!

Thanks for choosing Sony.

Best regards,
Eliab

Hi IanR,

We couldn't agree more! Finding the right fit is the most important step to unlocking the full sound quality and noise-canceling power of the WF-1000XM6. We recommend trying all four sizes of the included noise isolation ear tips and using the "Determine Optimal Earbud Tips" test in the Sony | Sound Connect app to ensure you have a perfect, airtight seal.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Speakerhead,

Thank you for choosing Sony!

We're excited to hear that you’ve upgraded to the WF-1000XM6 after several years of enjoying your XM5s! It is wonderful to know they are serving you well in those noisy environments, as we strive to make our technology a reliable escape for our long-time fans.

We are truly sorry for the frustration caused by the noise reduction cutting out unexpectedly. We understand how disruptive that can be when you’re relying on your music. To resolve this, please check the "Adaptive Sound Control" setting in the Sony | Sound Connect app. This feature often automatically switches to "Ambient Sound" based on your movement, which can feel like the noise cancellation has been deactivated. Toggling this to OFF should keep your quiet environment stable. You can find more details here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html

Best regards,
-Fred

Hi Evoron8,

It brings us great satisfaction to hear that our latest earbuds are hitting all the high notes for you! We put a tremendous amount of effort into refining our noise-canceling technology and industrial design, so knowing that you’re loving both the aesthetic and the silence is fantastic. We appreciate the vote of confidence in our brand—it motivates us to keep pushing the boundaries of what’s possible in portable audio.

Thank you for being a loyal Sony fan and for sharing your 10/10 experience!

Regards,
Dominick

Hi DonaldJ,

It's a true pleasure to hear that the WF-1000XM6 has gone above and beyond for you! We strive to combine world-class sound quality with industry-leading features, so knowing that these headphones have exceeded your expectations for great audio is truly wonderful.

Thank you for choosing Sony to be your companion in sound.

Best regards,
Dominick

Hello Doug,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the great sound quality and impressive noise cancellation of your WF-1000XM6 earbuds. It means a lot to us to know our products are enhancing your listening experience. Your positive feedback motivates us to continue delivering innovative audio technology that truly makes a difference.

Best regards,
-Fred

Thank you for the fantastic review, AndrewV!

We are thrilled to hear the WF-1000XM6 is your new gym partner! It’s great to know you’re loving the customizable features and that "next-level" sound quality. We designed these to handle everything from heavy lifting to high-fidelity listening, and we're glad they’re hitting the mark for you.

Welcome to the future of sound and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, Dave!

We are so happy to hear that the sound quality of your new WF-1000XM6 is hitting the mark! It is wonderful to know that you are already recommending them to your friends—that is the best compliment we could receive.

Thank you for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Hi AlexM,

We're thrilled to hear you're enjoying the sound quality and the bass boost on your new WF-1000XM6 earbuds!

Thanks for choosing Sony.

Best regards,
Eliab

Hi LauraF,

We are thrilled to hear you’re enjoying the amazing sound quality! It’s great to know they are working out well for all your different activities.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BenB,

It brings us great satisfaction to hear that you are experiencing the amazing sound quality and industry-leading noise cancellation of the WF-1000XM6. We are delighted that these earbuds are delivering the high-quality audio experience you were looking for.

Thank you for choosing Sony for your premium portable sound!

Regards,
Dominick

Hi Moonman81,

It’s a true pleasure to hear that you are enjoying the personalized audio experience of your new earbuds! We know that everyone hears music a little differently, so providing those extensive EQ tools is a priority for us to ensure the sound is exactly to your liking. It’s wonderful to know those options are helping you get the absolute most out of your listening.

Thank you for choosing Sony and for highlighting your favorite features!

Regards,
Dominick

Hi Bnakano,

It is most rewarding to hear that your new WF-1000XM6 earbuds are delivering the excellent sound quality and industry-leading noise cancellation you were looking for!

We have worked hard to pack our most advanced audio technology into such a compact design, and knowing that the noise-canceling performance stands out to you is fantastic. Whether you're commuting or just relaxing with your favorite tracks, we are happy that these earbuds are providing such an immersive listening experience.

Thank you for choosing Sony to be your companion for premium sound on the go

Regards,
Dominick

Hello Kennn9,

Thank you for choosing Sony!

It brings us great joy to hear that you are enjoying your WF1000XM6 earbuds, especially the noise cancellation and color. We appreciate your kind words and are glad our product is enhancing your listening experience. Your feedback encourages us to keep innovating and delivering the best for our customers.

Best regards,
-Fred

Hello Jabra,

Thank you for choosing Sony!

It brings us great joy to hear that the WF1000XM6 earbuds are delivering excellent audio quality and performing well during calls, even in noisy environments. We truly appreciate you sharing your experience, and we're glad these earbuds are enhancing your daily communication with clarity and ease.

Best regards,
-Fred

Thank you for the fantastic review, Barky!

We’re thrilled to hear that the WF-1000XM6 are the best Bluetooth in-ears you've ever owned. It’s great to know you’re enjoying that remarkable quality and value!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi ThomaswH,

It brings us great satisfaction to hear that your new earbuds are delivering the excellent sound quality and rock-solid connectivity you deserve. We know how crucial a seamless, instant connection is when you pop your earbuds in, so hearing that they have provided such a reliable upgrade for your daily listening is fantastic.

Thank you for choosing Sony as your go-to brand for wireless audio.

Regards,
Dominick

Hello Edwin,

Thank you for choosing Sony!

It brings us great joy to hear that you appreciate the noise-canceling and sound quality of the WF1000XM6 earbuds. We're glad the balance of bass enhances your listening experience just right. Your feedback truly encourages us to continue delivering products that bring enjoyment and comfort to our customers.

Best regards,
-Fred

Hi Sleepz1!
Thanks for sharing your review! It is fantastic to know that you’re having such a great experience with the noise cancellation on your WF-1000XM6.

The WF-1000XM6 features our most advanced Integrated Processor for industry leading silence and dual sensor microphones to capture ambient noise more accurately. They also support High Resolution Audio Wireless, ensuring every track sounds exactly as the artist intended.

We appreciate you choosing Sony!
Best regards,
Estefany