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Customer reviews

Rating 4.5 out of 5 stars with 205 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-205 of 205 reviews
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Good earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony - WF1000XM6 Best Truly Wireless Noise Cancelling Earbuds are good, but in my opinion, they are not great. Out of the box, both earbuds together worked great. I did have to of course, size them to my ear, like you would any other earbuds. They stayed in the ear, doing just the regular activity of walking and such throughout the house. Now, anything such as running, they instantly pop out. That is not even my biggest complaint, though. My biggest complaint about them is the fact that I have to have both of them in my ears in order for them to work at all. If I have just the left one in, which is usually the one I want in my ear on a regular basis, then it cuts in and out, and it starts and stops constantly. However, if I have them both in my ears, it works like a charm. Now, as for noise cancelling, it is okay at best. I can still hear pretty much everything around me, it’s just a lot quieter, very muffled in a sense. Not what I would expect from noise-cancelling earbuds. Especially considering my other earbuds completely block out the noise. So at best, these get a three star rating. The sound quality is good, the highs are decent, and so are the lows.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rcroker,

      Thank you for considering Sony products.

      We sincerely apologize for the inconvenience you've experienced with the fit, single-earbud connectivity, and noise-canceling performance of your WF-1000XM6 earbuds. We appreciate your detailed feedback regarding the sound quality, and we will certainly share your comments with our team to help us improve future products.

      To help resolve these issues and improve your experience, please try the following troubleshooting steps:

      Optimize the Fit: Since the earbuds are slipping during high activity, we recommend trying a larger size of the included Noise Isolation Earbud Tips. A tighter seal is also essential for effective noise cancelling; if the seal isn't perfect, ambient noise will leak in.

      Firmware Update to Version 1.5.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm6/software/00377141

      For more detailed walkthroughs, we recommend following our official troubleshooting guide here: https://helpguide.sony.net/mdr/2985/v1/en/contents/F063_Troubleshooting.html

      If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact.

      Best regards,
      -Fred Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    The best earbuds for working on the go

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I generally have not been a big fan on the move to true wireless ear buds - I want to be transparent that historically the worst kind of headphone for me. With that disclaimer laid out my key take away is that I was really impressed with these earbuds, they're by far the best ones that I've ever used and I will likely use them instead of my preferred open-ear sport buds that I use now. I frequently work off hours to connect with colleagues in Asia, Europe and west coast for my east coast job and so my biggest differentiators on headphones are call quality, noise cancellation and battery life. The Sony WF1000XM6 has a NOTICEABLE leg up over my current over-ear and other earbuds I've tried in the past with regards to call quality and noise cancelling: I can conduct morning zooms in my pre-school-drop-off kitchen without missing important context buried in a heavy accent. I also can meet with west coast leadership after work from the car or whatever the kid activity-du-jour is without background noise being distracting to me or my colleagues. The battery lasts long enough that I can do both of those in the same day. By the way, the music also sounds great: probably not quite as good as my higher end over-the-ear headphones but pretty dang good. I did have some problems with the earbuds falling out my ear but overall I felt they had a comfortable fit and were more secure than most in-ear products I've tried before. I will keep and use these frequently as my daily conference call set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BostonBru,

      We are thrilled to hear that the WF-1000XM6 converted you to true wireless earbuds! It’s fantastic that the noise canceling and call quality are helping you navigate global meetings and busy mornings alike. Regarding the fit, we recommend using the "Determines Optimal Earbud Tips" test in the Sony | Sound Connect app; trying a larger size or the "squeeze-and-rotate" insertion method can often provide that extra security needed to keep them perfectly in place.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Disappointed

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super disappointed... recently picked up a pair of these to wear when not using my over the ear pair. Which by the way are Sony, and I love them. The in ear pair not so much. At first setup was seamless and easy. Pick a size for the tip and go, the soft tips included come in a small, medium and large. The medium was installed and thats a tip size i would typically use. Well the tips are not very soft. They seem to run a bit on the larger side. The small ended up sorta fitting. So for myself in a more active area they would fall out occasionally. The actual body of the earbud is also pretty bulky. Tap functions are kinda clunky as well. Sound quality while playing music is pretty good. With a few EQ adjustments in the app. They sounded great. Call volume and quality was decent, however the person on the other end could not hear me very well. The active noise canceling works well and is pretty seamless. But these just missed the mark for me. Sound quality is great, but the fit and finish just didnt work for me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeatherS,

      We are sorry to hear that the fit and call quality of your new WF-1000XM6 earbuds didn't meet your expectations. To improve the fit and ensure they stay secure during activity, we recommend using the "Determining the Optimal Earbud Tips" feature in the Sony | Sound Connect app, which helps you find the best seal among the included sizes. Regarding the call quality, please ensure the earbuds are running the latest firmware via the app, as we frequently release updates to optimize microphone performance and noise suppression.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    An option that wont disappoint!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of many options for earbuds, you cant go wrong with the xm6s! Been a fan of these buds since the xm3s, they keep delivering with each one! Good sound and quality! ANC is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alberic,

      It’s a true pleasure to hear that your journey with our noise-canceling earbuds has led you all the way from the XM3s to the incredible performance of the WF-1000XM6! We strive to make significant leaps with every generation, and knowing that the awesome ANC and refined sound quality continue to impress a long-time fan like yourself means a lot to us. It’s fantastic to know that, out of all the options available, you’ve found your perfect match once again.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony WF-1000XM6

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing. Very comfortable for long hours. Great battery. Can connect to two devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Farley,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WF1000XM6 earbuds are delivering amazing sound and comfort for long hours, along with impressive battery life and dual device connectivity. Your detailed feedback highlights the features we aimed to perfect, and it’s inspiring to know they are enhancing your daily experience.

      Best regards,
      -Fred Sony_US