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Customer reviews

Rating 4.5 out of 5 stars with 195 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 195 reviews
  • Rated 5 out of 5 stars

    A real winner from Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony earbuds are awesome! I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimmie,

      Thank you for your great feedback! We're thrilled to hear you love your Sony WF-1000XM6 earbuds and appreciate your recommendation.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 3 out of 5 stars

    Large

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were very large for my ears and caused pain even with smallest buds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaimeK,

      Thank you for considering Sony products.

      We are sorry to hear that the WF1000XM6 earbuds caused discomfort despite using the smallest buds. We understand how important comfort is for your listening experience. We appreciate your feedback and will share it with our team to help improve future designs. In the meantime, we recommend checking our guide on wearing the headset correctly to help reduce any discomfort: https://helpguide.sony.net/mdr/2985/v1/en/contents/F010Wearingthe_headset.html

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Just as Advertised.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are truly the best noise canceling ear buds I've ever had. They fit in the ears better than the 5's too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOHN,

      It brings us great satisfaction to hear that the WF-1000XM6 has become the best pair of noise-canceling earbuds you’ve ever owned. We are constantly innovating to refine the ergonomics of our designs, so it is fantastic to know that the improved fit over the previous generation is making such a noticeable difference in your daily use.

      Thank you for trusting Sony to provide your ultimate listening experience!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase and great quality!!! You can't go wrong with sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilliamB,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your purchase of the WF1000XM6 has brought you great quality and enjoyment. Your confidence in our products means a lot to us, and we're grateful to be part of your audio experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality sound,touch very comfortable and nice new desing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EySe! Thanks so much for your feedback.

      It is most rewarding to hear that you are liking the sound quality and the new design of your WF-1000XM6.

      These earbuds are designed to be smaller and lighter, making them easy to wear all day long. They feature our best noise canceling yet to block out the world around you, and the new processor makes your music sound clear and rich.

      Thank you for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Huge upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving up from the mx4s this is a huge upgrade. Way more comfortable. Better sounds cancellation.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi B5GS,

      We are thrilled to hear that the WF-1000XM6 has been such a significant upgrade for you! We are glad the improved comfort and noise cancellation are making a noticeable difference compared to your previous model.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase did not disappoint would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angel,

      We are glad to hear that your purchase did not disappoint and that you would recommend these earbuds!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent headphones just overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good audio quality, not worth the 400$ price tag though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanB!
      Thanks for sharing your thoughts with us! It’s great to know you’re happy with the sound quality of the WF-1000XM6.

      At the same time, we understand that price is an important factor, and we appreciate you letting us know how you feel about it.
      Your input helps us understand what matters most to our customers.

      We appreciate you giving Sony a chance with this product.
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Upgraded from the 5s, definitely worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Jpogo!

      It’s great to hear that you find the upgrade from the WH-1000XM5 to the WH-1000XM6 definitely worth it! We worked hard to refine the noise cancellation and sound profile even further, so we’re thrilled a returning fan like you is seeing the value in the new generation.

      Enjoy the music and thank you for staying with the Sony family!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds on the market, hands down, better than the pervious version

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Roybal509,

      Thank you for choosing Sony!

      It's a true pleasure to hear that you regard the WF1000XM6 earbuds as the best on the market and an improvement over the previous version. Your endorsement means a lot to us, and we're happy our efforts to enhance your listening experience are appreciated.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it !!!! Best of the best earbuds. Recommend…..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mostro8993,

      We are thrilled that you’re loving your new WF-1000XM6 earbuds and that they’ve earned your "best of the best" recommendation! It is fantastic to hear that the Platinum Silver finish and the premium performance are living up to the hype for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 2 out of 5 stars

    Ear fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds pop out of my ears. They do not fit properly. I am very dissapointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, user482091.

      We are very sorry to hear that the WF-1000XM6 earbuds aren't staying secure. A proper fit is essential for both comfort and noise cancellation. We recommend trying the different sizes of ear tips included in the box to find the best seal for your ear shape.

      If you're still having trouble, please reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you further.
      Thank you for choosing Sony.

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sony's Best Earbuds Get Even Better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony's newest top earbuds, the WF-1000XM6 model offer excellent sound and noise reduction and a lightweight but solid design. The Sony companion Sound Connect app, when used with the XM6's, offers a useful set of features, including a 10-band equalizer and should be familiar if you have used Sony headphones in the past. I recommend you download this app if you purchase these earbuds. The initial Bluetooth connection process was performed flawlessly the first time, and has been flawless with my additional devices as well. The out of box sound is very good, with a slightly bassy but mostly neutral overall. In general I prefer a somewhat boosted bass and a slight treble boost, and the equalizer in the Sound Connect app accomplishes this easily. The bass response is deep and clean with no distortion. The sound of the XM6's is clean and detailed, and I enjoy them immensely. The XM6's noise reduction is very good, probably the best I have experienced with earbuds. Once again, the app is very useful, offering different levels of noise reduction in different locations and scenarios. The wearability and comfort of the Sony XM6's is very good. I have worn them for several hours at a time with only a slight discomfort. The XM6's seem to be well sealed and have not fallen out or become loose in my ears. I noticed no pressure build up that some noise reduction systems seem to suffer from. The quoted battery life of eight hours seems reasonable, but I am actually seeing about 10 hours myself, but of course this will be different for other users. In summary, I can give the new Sony XM6's my highest recommendation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dreemer1961,

      It’s a true pleasure to hear that the WF-1000XM6 has earned your highest recommendation and is delivering such a top-tier experience! We are delighted that you’re enjoying the "clean and detailed" sound profile and finding the noise reduction to be the best you’ve experienced in an earbud. It is also fantastic to hear that the Sony | Sound Connect app is helping you dial in that perfect personalized EQ and that the battery life is exceeding your expectations during long listening sessions.

      Thank you for being such a dedicated member of the Sony family.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Too touch sensitive

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These actually do have the best sound and noise cancelling of any ear buds I've used. Sony has made some advancements with this new model, but it also has some tradeoffs. The buds themselves are larger, and they protrude a little farther from your ear. They're also a little less intuitive on how they should be positioned in your ear, as evidenced by the setup screen in the app that has you hold the camera up so the app can check their orientation. It did take some tweaking with the size of the tips to get a perfect fit, which is unusual for me. Most buds fit me correctly straight from the box. However, to get the best noise cancelling from these, you need to get that perfect fit. One notable improvement in the noise cancelling is the absence of wind noise when using them outdoors. All of my other earbuds tend to amplify wind noise when they're in noise-cancelling mode, but it was barely noticeable with these. The low-end performance of these buds is nothing short of amazing. I didn't think it could get any better than my last set of Sonys, but these up the bass performance even more. The biggest downside to these is one of the features: touch controls. Though the sweat resistance is great, nearly every time I would try to wipe sweat away from my ears with a towel, I would inadvertently activate one or both of the touch controls on the buds. It gets very annoying while you're trying to focus on your workout but have to keep turning your music or the noise-cancelling back on. I think that's exacerbated by how far the buds protrude, but I have the same problem with other touch-sensitive buds. So these are great for everything but cardio workouts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bradcon,

      We are thrilled to hear that the WF-1000XM6 is delivering the best sound and noise canceling you've experienced, particularly with the improved wind-noise reduction and impressive bass. While we're glad the audio performance topped your previous set, we appreciate your detailed feedback regarding the fit and the sensitivity of the touch controls during workouts, as these insights help us improve.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bad voice call quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for music,bad mic for calls,if you are looking to listen to music yes it can have a good sound quality,evwn not comfortable in ear,but in calls : worse quality ,personne with you in calls specially in noise will not hear you

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NASSIM,

      Thank you for sharing your feedback on the WF-1000XM6. While we are glad you enjoyed the music quality, we are sorry to hear that the call performance and fit did not work well for you.

      To improve voice clarity during calls, especially in noisy environments, we recommend checking the Sony Sound Connect app to ensure your firmware is fully updated, as these updates often include optimizations for the noise reduction algorithms used during conversations. Additionally, please ensure that the earbuds are inserted correctly and securely in your ears; a proper seal is vital not only for comfort but also for allowing the built-in microphones to accurately pick up your voice while filtering out background noise.

      If the issue persists, we highly suggest contacting our technical support team for further assistance:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Rated 3 out of 5 stars

    so so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok headphones. however coming from the AirPods Pro 2 I wouldn't switch.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Levi,
      Thanks for the review. We’re sorry to hear the WF-1000XM6 didn't quite live up to your expectations.

      If you have a moment, we’d love for you to check out the Sony | Sound Connect app. It’s a game changer for personalizing your experience. You can adjust the sound to your liking, customize the touch gestures, and explore a few other cool features.

      We appreciate you giving Sony a chance with this product.
      Warm regards,
      Estefany Sony_US

  • Rated 2 out of 5 stars

    Great sound, poor manufacturing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. However, the active noise canceling and adaptive sound settings keep switching around despite the settings. Earbuds also quit working/ connecting after 3 weeks.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, HannahR. We are very sorry to hear that your WF-1000XM6 earbuds stopped connecting after only three weeks and that the noise canceling settings have been inconsistent. This is certainly not the premium experience we want for you. For the switching settings, we recommend checking if "Adaptive Sound Control" is enabled in the Sony | Headphones Connect app, as this automatically adjusts settings based on your movement. For the connection issue, please try a factory initialization. If those steps don't resolve it, please contact our support team so we can help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for bringing this to our attention. Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 2 out of 5 stars

    Microphone issues.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of rumbling from the right earbud in anc and ambient sound. Seems like a whooshing noise. This is after the 1.5 firmware update. The whooshing and the rumbling makes the earbuds unusable. Its like there is something going on 24/7 in them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect earbuds with ANC

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've previously had a pair of Sony WH-1000XM3. They're fantastic! But I got to a point where I need some wireless earbuds that could give me some great noise cancellation. Packaging for the WF-1000XM6 was nice because it's all eco-friendly. It comes with a short USB-C charging cable (USB-A on one end and USB-C on the other). I love these short cables. I've got plenty of 6' ones that I use in my home office to charge various electronics. These short ones I use in my car to make sure I don't pick up my phone while driving. Also included in the package are Extra Small, Small and Large ear tips. With the Medium ear tips already installed. I immediately tried to the Medium ear tips and made my way down to the Extra Small. The Extra small worked great for me. I charged up the case to 100% and then scanned the QR code to get the Sound Connect App. I was intrigued that it isn't Sony branded. Setup wasn't hard at all. I got the earbuds connected pretty quickly. To be honest, I didn't have much setup involved. The default sound profile fit my needs pretty quickly. However, I do appreciate there is a customizable equalizer in the app that allows me to fine tune to my personal tastes. There are also a handful of equalizer presets like: Heavy, Clear, Hard, Soft, Game, Manual and a couple custom ones. Of course, with new electronics, there was a firmware update waiting for me in the app. I was surprised at how long it took though. It took about an hour for the firmware to download and apply. I'm accustomed to 5 maybe 10 minutes. So I'm not sure what this update entailed, but I let it apply anyways. One of my pet peeves with many earbuds is that the ear tips that isolate the sound make me feel like I’m listening to things underwater. Sony got it right! These are the first earbuds that have that sound isolating ear tips that don't make me feel like I'm listening to everything underwater! It's such a relief. This alone made a huge difference in my listening pleasure with these earbuds. Sound from these WF-1000XM6 is fantastic. Music sounds great. How could it not? My previous WH-1000XM3 were ahead of its time, but in the meantime Sony has had a lot of time to make these spectacular. The noise cancellation is top notch! I took them into a shop room and these XM6 earbuds kept up with all the saws, hammering and conversations. I also ran a vacuum at home and these earbuds took care of the noise too. One setting I did not like out of the box is the Ambient Sound. It was set way too high for my tastes. It was incorrectly amplifying things like my robotic vacuum. It just seemed fake. However, when you go into the Sound Connect app, you can click on the Ambient Sound Control panel and adjust the level to where you like it. It's not as real time as I would have liked. You slide the bar to a level and then let the ear buds adjust to that level. But that's OK. This is one of those set it and forget it settings. I set mine at level 10, which is right in the middle. Performance in a call was equally great. I took these earbuds out on a walk with a good breeze going on. I asked the other end if they could hear any extra noise and they were surprised I was outside. They couldn't hear any wind noise. When the WH-1000XM3 were introduced, they came out with several touch gestures which were innovate at the time. Took me a little to get used to because I had previously only used physical buttons. The WF-1000XM6 continue the touch controls and it's appreciated in this kind of form factor. The gestures were easy to learn and there are some additional voice controls and head gestures that can be utilized to add further control! Battery life is pretty decent when you consider how hard these earbuds work to cancel noise. 8 hours on a charge with 24 hours of charge in the case. They offer quick charge with 5 minutes giving you an hour. So run them for your work morning, charge them during lunch and then run them for your work afternoon, throw them back in the case while you get to the gym and you've still got plenty of charge for a work out. Sony really perfected the earbuds to what I needed. I can't fathom what future earbud generations will include. They knocked out my pet peeve of sound isolation making it seem like things were underwater. These sound great and the noise cancellation gives me enough customization to meet my tastes. I think these are going to be my daily drivers for the foreseeable future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bzm3j81,

      Thank you for choosing Sony!

      We're excited to hear that the WF-1000XM6 earbuds have exceeded your expectations with their impressive sound quality and advanced noise cancellation. Your thoughtful feedback about the eco-friendly packaging, versatile ear tip options, and seamless app setup truly highlights the care we put into every detail. It’s wonderful to know that the sound isolation feels natural to you, addressing a common concern, and that the customizable equalizer and ambient sound settings offer the flexibility to tailor your listening experience. We’re also glad the call quality held up well even in challenging environments, and that the battery life and quick charge features fit perfectly into your busy lifestyle. Your comprehensive insights are invaluable, and we’re honored these earbuds have become your go-to choice for daily use.

      Best regards,
      -Fred Sony_US

  • Rated 1 out of 5 stars

    The Fall of an Audio Icon

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm astonished by how low effort this is from Sony. If you compare the sound quality to the Airpods Pro 3s (yet alone the pro 2s) you'll notice how much they tuned up the bass at the expense of all other aspects. The ANC is pitiful. Without the poor foam eartips (which do 90% of the work here and fall apart the second you try to clean them) you get quality that only rivals the bargain bin Onn brand. I returned my XM5s and sadly I'll be returning these as well. Sony just can't compete with the likes of Bose and Apple and it's more apparent this year than ever.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Guru,

      Thank you for considering Sony products.

      We sincerely apologize for the inconvenience and frustration you experienced with your Sony WF-1000XM6 earbuds. Your feedback regarding the sound signature, ANC performance, and eartip durability is incredibly important to us, and we are truly sorry that the product fell short of your expectations.

      At Sony, we strive to maintain the highest standards of quality and innovation; it is clear we did not meet those standards in this instance. Please be assured that your comments will be shared with our dedicated product development team for careful consideration as we work to improve our future offerings.

      Thank you for taking the time to share your experience. We appreciate your candor and hope to have the opportunity to regain your trust in the future.

      Best regards,
      -Fred Sony_US