Customer Ratings & Reviews

Hi user595328,

We are thrilled to hear that the noise canceling on your WF-1000XM6 is performing so well in such a demanding environment! It is great to know they can help you stay focused even among the loud machinery.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DrMullins,

We are elated to hear that you are enjoying our latest flagship wireless earbuds! With the WF-1000XM6, we’ve pushed the boundaries of portable audio by integrating our most advanced noise-canceling technology yet, combined with a more ergonomic and compact design for a secure, all-day fit. The inclusion of our high-resolution audio codecs ensures that every track is delivered with the precision and depth that true music lovers deserve.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hello Harrys,

Thank you for choosing Sony!

We're excited to hear that the ANC performance of the WF-1000XM6 earbuds ranks among the best you’ve experienced, even alongside other top brands. We appreciate your honest feedback about the fitment and apologize for any discomfort it may cause. To help improve the seal and comfort, we recommend checking this guide for tips on achieving the best fit: https://helpguide.sony.net/ht/2100/v1/en/contents/010_Checking_the_Package_Contents_2100.html. Your experience is very important to us, and we hope this helps enhance your enjoyment.

Best regards,
-Fred

Hi JosephL!
Thanks so much for sharing your review with us!
We are thrilled to hear that the WF-1000XM6 has been such a great investment for you and that you're loving the sound quality.

These earbuds feature our most advanced noise canceling yet and support High Resolution Wireless Audio, so you can hear every detail of your favorite tracks. Plus, the improved battery life and comfortable fit make them perfect for listening all day long.

Thanks for choosing Sony!
Best regards,
Estefany

Hello GordonS,

Thank you for choosing Sony!

We're elated to hear that the WF1000XM6 earbuds are delivering great sound and excellent noise cancelling for you. It's wonderful that the equalizer feature enhances your listening experience, and we're glad they’re a fitting replacement for your previous earbuds.

Best regards,
-Fred

Hi Gino!
Thank you for taking the time to share your feedback on the WF-1000XM6.
We are thrilled to hear you're loving the sound and finding the noise cancellation decent too.

These earbuds pack in our best noise cancelling tech, amazing 360 Reality Audio support, and up to 8 hours of playback on a single charge so you can enjoy your music all day long.

Thank you for choosing Sony!
Best regards,
Estefany

Hello AJSantos,

Thank you for choosing Sony!

We're honored to hear that you appreciated the excellent sound quality of the WF1000XM6 earbuds. We regret to learn about the discomfort and fit issues that led you to return them. Your feedback is invaluable, and we will share it with our team as we continue to enhance our products to better serve our customers.

Best regards,
-Fred

Thank you for the fantastic review, Ruxin!

We’re thrilled to hear that the WF-1000XM6 is hitting the mark with its noise cancelling and sound profiles. It’s also great to know the battery life is keeping up with your weekly routine!

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi GabrielM,

Muchas gracias por tus comentarios. Es fantástico saber que estás disfrutando de la excelente calidad de sonido que ofrecen los WF-1000XM6.

Con respecto a la comodidad, lamentamos que las almohadillas no te resulten del todo agradables. Al estar fabricadas con un material de espuma diseñado para sellar el ruido exterior, la sensación puede ser distinta a la de modelos anteriores. Te sugerimos probar los diferentes tamaños que vienen en la caja para asegurar el ajuste más natural posible. Tomamos nota de tu observación para seguir perfeccionando la ergonomía de nuestros diseños.

Gracias por elegir Sony!

Saludos,
Dominick

Hi Freddiek,

We feel privileged to know that you are finding the Sony WF-1000XM6 so user-friendly and customizable!

It is wonderful that you're making the most of the Sony | Sound Connect app to tailor the sound to your personal taste. With the new QN3e processor and our upgraded driver units, we aimed to make this generation our most immersive and high-fidelity experience yet. We are thrilled that the enhanced noise-canceling performance and natural sound reproduction are already making a great impression on you.

Thank you for choosing Sony to be your companion for premium audio!

Regards,
Dominick

Hi MarcM,

We are thrilled to hear that the WF-1000XM6 is proving to be a worthy upgrade for you! Since you’ve previously owned the XM5, we’re especially glad you’ve noticed the leap in noise cancellation performance and the refined, more comfortable fit.

We really appreciate you being a loyal part of the Sony family!

Regards,
Dominick

Thank you for the feedback, BRETTD!

We are so glad to hear that the WF-1000XM6 is hitting all the marks for you! It is awesome to know that the punchy bass, crisp treble, and outstanding noise cancellation are giving you that elevated experience over past generations. We also really appreciate you calling out the improved control tap features, as we wanted those touch controls to feel much more responsive and easy to use.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi C2131985,

We are thrilled to hear that the WF-1000XM6 earbuds sound amazing to you! You’re right on the money—the jump from the 5-band EQ on the XM5 to the more precise 10-band EQ on the XM6 definitely offers a new level of control for fine-tuning your audio. We’re glad the learning curve was worth it!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, MarlonL!

We are thrilled to hear that the WF-1000XM6 are the best earbuds you've owned! Knowing that they are standing out to you among the competition is a huge compliment to our team.

Thank you for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi DianaC,

We are immensely pleased to hear that you are enjoying the performance of your new WF-1000XM6 earbuds. We appreciate your honest feedback regarding the case; our engineering team works hard to balance advanced noise-canceling technology, long battery life, and durability, which occasionally influences the overall design and footprint of the charging case. It is fantastic to know that the audio quality makes the trade-off worthwhile for you.

Thank you for making Sony part of your daily listening experience.

Regards,
Dominick

Hello Doug,

Thank you for choosing Sony!

We couldn't be happier to hear that you are enjoying the great sound quality and impressive noise cancellation of your WF-1000XM6 earbuds. It means a lot to us to know our products are enhancing your listening experience. Your positive feedback motivates us to continue delivering innovative audio technology that truly makes a difference.

Best regards,
-Fred

Thank you for the fantastic review, AndrewV!

We are thrilled to hear the WF-1000XM6 is your new gym partner! It’s great to know you’re loving the customizable features and that "next-level" sound quality. We designed these to handle everything from heavy lifting to high-fidelity listening, and we're glad they’re hitting the mark for you.

Welcome to the future of sound and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Evoron8,

It brings us great satisfaction to hear that our latest earbuds are hitting all the high notes for you! We put a tremendous amount of effort into refining our noise-canceling technology and industrial design, so knowing that you’re loving both the aesthetic and the silence is fantastic. We appreciate the vote of confidence in our brand—it motivates us to keep pushing the boundaries of what’s possible in portable audio.

Thank you for being a loyal Sony fan and for sharing your 10/10 experience!

Regards,
Dominick

Hi DonaldJ,

It's a true pleasure to hear that the WF-1000XM6 has gone above and beyond for you! We strive to combine world-class sound quality with industry-leading features, so knowing that these headphones have exceeded your expectations for great audio is truly wonderful.

Thank you for choosing Sony to be your companion in sound.

Best regards,
Dominick

Hello JAMESW,

Thank you for choosing Sony!

It's a true pleasure to hear that you are enjoying the sound quality and improved controls of the WF1000XM6 earbuds. We appreciate you recognizing the enhancements we've made, and your feedback inspires us to keep delivering products that enhance your listening experience.

Best regards,
-Fred