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Customer reviews

Rating 4.4 out of 5 stars with 1211 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the WF-C500 True Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users are impressed with the high-quality audio experience and find the earbuds to be well worth their price. However, some users have experienced connectivity issues and concerns with volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,211 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the music was great, but because my inner ears have an odd shape, I wasn’t able to keep them and return them other than that would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marta, Thank you for the feedback on your experience with your WFC500. While we're glad you like the great sound quality of the earbuds, we regret to hear that it had to be returned due to incompatible fit with your ear shape. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug and comfortable fit. We also suggest checking out our other Sony wireless earbuds such as Sony Linbuds S, WF1000XM4, and WF1000XM5 and try to fit them at the store if possible to make sure it suits you perfectly. Hope this helps!

      The WF-C500 features our Digital Sound Enhancement Engine (DSEE), high frequency sound and fine fade-out sound are restored to the track for a more authentic listening experience, you can also tailor music to your own taste using the EQ setting on the Sony | Headphones Connect app, ergonomic surface design that fits securely and comfortably in your ears, easy button operation, IPX4 water resistance rating, and up to 20 hours of listening thanks to the handy charging case. And if you need to top up in a hurry, 10 minute quick charging gives you up to an hour of extra play time. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Bass, Fit, Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have some really good sound and punchy bass. Not to mention a great fit in the ear. Well worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good sound great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, good bodied sound from high to low. Between the 3 bud sizes found one that fits my ear. Got a pair for the wife and she likes them as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Sony earbuds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones, randomly one earbud went out and it’s a bummer but it’s getting fixed!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but the bass needs improvement. It’s a great choice for the price, have bought Sony buds since and can never go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Android friendly & good choice in this price range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Christmas gift. Recipient is pleased and says sound quality is good enough but most importantly, buds don't fall out of ears, even at the gym. Android users: don't let the confusing "for Apple" nonsense on the box deter you (it's Bluetooth, after all). They're pairing with a Fitbit watch, Android phone and Android tablet and should work as easily on any other platform. Once again, extra kudos for Best Buy's next day local delivery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Affordable, but some cons

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sony headphones are for the right price. I wanted wireless like the AirPods but at an affordable price. Unfortunately, one of the head phones wouldn’t work after a year of having them. Another con is that you need to download an app to use these devices. Other than that, great for the price and practical use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with any bluetooth device. Has very good sound and makes it easy when trying to pause songs or videos by pressing the button on the side.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with any bluetooth device. Has very good sound and makes it easy when trying to pause songs or videos by pressing the button on the side.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony wf c500

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-C500 True Wireless In-Ear Headphones in Black are excellent wireless earbuds, offering a comfortable fit, impressive sound quality, and reliable connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Another Good Pair of Sony Headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice sounding and a nice addition to exercising. They work well with the Sony heaphone app, which I think is a must-have with Sony's Bluetooth headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty good sounds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and technology, I really enjoy it. The sound is crisp and there is no lag at all wether you are connected to phone or TV.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indestructible. I left one outside for two weeks and it still worked when i found it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent medium level earbuds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reliable earbuds with solid battery life. Good entry level option for earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony HP

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these on a daily basis. Sounds not as good as Bose, but you can let these sit without charging for a long time & they’ll still be charged. Not the case with Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Positive overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great: good bass, nice tremble. Very seldom will the sound wave, as when the buds disconnect/reconnect to the phone but not at the same time so the sound goes from one ear to the other. But this happens very seldom. On my Amazon buds this was happening multiple times during even just 30min of listening. With Sony's it happens maybe a couple of times a week. They are comfortable to wear, stay well during running. Overall, good ear buds. Especially if you can get them on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for muic love them not the best if u going to use them to game but allinall nice pair of buds

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is clean very comfortable only issue there not loud enough for my taste other then that there great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    These are good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent. Battery life is good. Capability to use just one bud is critical - and I'm so grateful to the reviewer who noted that since I didn't realize that it was a problem with other ear buds. The only thing not so good is that they don't stay in the ear as well as one would hope - likely a function of ear shape - honestly, almost nothing stays in my ears (sigh...).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent earbuds at very good price, I got when it's sale on Best Buy. Great sound , perfect fit in my ear and long battery life,

    I would recommend this to a friend