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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1210 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the WF-C500 True Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users are impressed with the high-quality audio experience and find the earbuds to be well worth their price. However, some users have experienced connectivity issues and concerns with volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,210 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Small but great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time to purchased this item but I didn't regret my decision, I could recommend this to my family and friends. A little thing but when you using it you can tell what you used.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great all-round buds. Sound, fit, looks, battery.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am mostly an Android guy, and I have been all over the place with several different brands of in ear headphones. While each set had things I liked, I have not settled on one pair, as there always seemed to be a thing or two that wasn’t quite what I was looking for or came up after some time spent with them. That said, I really like these buds. They pretty much have everything I want and come at a nice price. They seem to be the ones for me. They come with the Sony name, so I expected a nice build, and they have it. Well-built, with some water/sweat protection, several size tips, and a great size and light weight. Most importantly, to me, they fit me very well and are comfortable. Of course, this is just a matter of my ear shape, but if buds do not fit well, sound will suffer, they will be uncomfortable, they can possibly fall out…and ultimately, I won’t wear them. More or less, a dealbreaker. No issues here for me, at all. As for the style? I love it. Plain. Matte. Black. It is all I wanted. It is sort of the typical Sony Style and I like it. Sound is excellent. Music, podcasts, and calls all are loud and clear out of the box. Using the Sony App you can tune the EQ to get more of a sound you personally like. I messed around and really found an improvement. I think it is definitely worth spending some time here to dial in what you like. There are also some other options you can play with regarding spatial sound and Sony’s DSEE enhancements, but I found tweaking the EQ was all I needed. All in all, I am very pleased with the sound. I think it is great sound for the price. So far, battery life has been good. As advertised. I don’t think it will be an issue for anyone, and I love the quick charge that gives you an hour in ten minutes. I will say, I do not “love” the case. It is small enough, and I do like the transparent aspect, and color choices, but it definitely does not feel as premium as others in the space. I suspect it will hold up over time, but I will have to see. I do give them credit for trying something new. It is not something I have used a lot in the past, given my previous bud choices, but I have really come to like having the ability to have playback, volume, call, and assistant controls baked into the buds themselves. They work well and are convenient. Perhaps even more convenient, well to me, is being able to use just one bud. I have said it many times, I just wish this functionality was universal. Doing things around the house, going for a walk, sometimes, you just want to be able to hear around you. It may be a niche thing, but it is important to me. Lastly, I have to comment how wonderful pairing was. It was simply a matter of opening the app, popping a bud out, and everything was ready to go. Quick pairing. Love it. The connection has also remained rock solid. Ultimately, as I said earlier, I really like these buds. They come from a reputable name, fit well, sound great, look good, and come at a nice price. I think they are a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great price ever better quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been buying airpods since they came out these run circles around them in terms of sound quality for literally half the price I’m not sure if I wanna ever go back lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has the best sounding headphones in the world!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and looks good quality………………………………………….

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This Sony earbuds is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent earbud, I'm currently using it, for the price it delivers so good it does it's job, it sounds good and it also have noise cancellation technology although not as good as the one in the Sony 1000xm4.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Ngalo Av llc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, I really love the size and how it fits in the ear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They're just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ok. I would give it more stars but the sound reduction does not work good and you'll have to talk loud so the other person can hear you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out. It cancels out the nose of the gym!! Sound is also great. Love i can comtrol volume and change songs with juat a click!! Highly recommend! Also comes in a cute case!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Is very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very good because you can select sound s perfect for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Sound at a Great Price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used several different sets of wireless earbuds over the years, and these are the best option at their price range by a long shot. More expensive models/brands that I have used have usually sounded great, but have had bluetooth connection issues or audio sync issues. First off, the Sony WF C500s fit snugly with the default ear adapters for me and have a nice solid hold. Jogging or any moderate workouts should allow you to keep them in place without the risk of them dislodging. They come with an extra set of small and large adapters to fit different size ears if needed. The default mediums worked well for me. Sound quality was fantastic for both music and podcasts. I didn't experience any audio cutouts over my first several days of use. They seem to maintain a terrific bluetooth connection. Battery life was solid. Like most wireless earbuds, this set offers in case charging when not in use. The case is pill shaped and has a comfortable fit in your pocket. You can easily get 10+ hours out of them, as advertised. The packaging advertises that these earbuds are designed for iPhones, but they connected to my Android device just fine and worked flawlessly. It was odd to see that Android was not listed as being compatibility as there are a great deal of Android users out there that should consider these. These earbuds are a great buy for their affordable price, sound, and solid fit. Well done Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very Comfortable

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable wireless earbuds I've used. I appreciate the simplicity of the case and that you can see if the buds are charging through the lid. The app that is used for setting up the earbuds was easy to use and the ear scan feature is pretty unique. I can't speak to how much it changes the sound but I am happy with the sound quality. I tested out the 360 audio and it does a pretty good job of opening up the soundstage with specialized files. While streaming 360 music there were some songs that it worked with but in general I prefered the stereo mix of the songs. This isn't a knock on the earbuds just a personal preference when it comes to music. The sound signature is slightly bass elevated but doesn't sound boomy. These pair great with a wide variety of music genres and are pleasurable to listen to. This means all day listening in comfort no matter the content. While testing with video I did not experience any audio desync. Good sound and great comfort make these easy reccomended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good you cannot hear anything over them and have different ear pieces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds for phone calls and the gym. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I've enjoyed product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used them since I bought them l'v enjoyed sony product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work at a warehouse so these are perfect. I wear gloves so the soft touch buttons are just right. In an 8 hour shift, I never worry about the battery draining because I only usually use about 30%. The buds have a pretty bright sound and are pretty decent with phone calls. Very lightweight and portable. The magnets in the buds can hold the buds together if you don't necessarily want to put them in the case right away. I use the right earbud while I'm on the floor which makes it easy to pause, forward to next song or repeat previous song. I can always adjust the volume on my phone, but it's usually on one volume level most of the time. Comfortable fit. They have not fallen off my ears. Perfect for physical labor.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Fit

    Rated 4 out of 5 stars

    Good Buy and Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for music listening and it sounds pretty good with a nice bass to it but not too heavy. You can install the app and adjust the sound to your liking. I had JBL Tune 230NC and it sounds a little better and have a heavier bass than Sony but after an hour of wearing JBL my ears hurts and cause migrants even though it fits well. With this Sony earbud, it fits well and light and I was able to wear it for a long period of time with no problem. Sometime I forgot that I had it on. I can set my device inside the house and work on my front yard with lots of movements and walk toward the end of my driveway and still get connection, which is a plus. Since there's no noise canceling, obviously it doesn't block out the noise completely but that's okay because I want to be aware of my surroundings. I love this ear bud and was on sale at $58 so if you get it on sale it's worth it. But if you're picky and expecting a top notch sound quality and want noise canceling, look for a different models or brands.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Affordable Audio Excellence: Sony Ear Speakers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable Audio Excellence: Sony Ear Speakers - A Worthy Alternative to Bose" This purchase stands out as one of the best decisions I've made, offering exceptional quality at an affordable price point. As a dedicated user of Bose ear speakers for my running sessions, the hefty price tag was a constant drawback, with the devices lasting no more than two years. Tired of the recurring expense, I took a chance on these Sony speakers, and I must say, I'm thoroughly impressed. These budget-friendly ear speakers deliver digital sound quality, effectively cancel out external noise, and boast an incredibly comfortable fit. While we often gravitate towards familiar brands, exploring other options in the market can yield surprising benefits. The Sony speakers not only offer the mentioned advantages but also come with an impressive battery life of 3 to 4 weeks. I use them consistently, around 4 to 5 times a week, whether at the gym or for outdoor runs. In conclusion, I highly recommend these Sony speakers as a noteworthy alternative that combines affordability with outstanding performance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst earbud purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these based off of review as a Christmas gift for my daughter. Let's say I wouldn't recommend. They only lasted for a month! One earbud stopped working completely! The other one stopped working and stop charging! Don't waste your money! I can't even return them because it's outside date to return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 4 out of 5 stars

    Would Buy Again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this set of headphones to replace a set due to one of the ear buds falling out and getting lost under a plane seat. The overall fit of this set is nice. I must have an oddly shaped right ear because on this set of headphones and the previous set, the right one always seems to eventually back out of my ear and fall off. I thought the sound quality for this price tag is fair. There isn't any discomfort when wearing for extended periods of time and the battery life if excellent. Yes, there are better headphones on the market that are very expensive. I would buy these again and recommend them to anyone looking for a nice pair of in-ear headphones without breaking the bank.

    I would recommend this to a friend